I’m writing this letter in reference to the failure to accept responsibility for damage occurred or correcting the problem to my Honda CRV prior to leaving the Honda Plaza Auto Mall located at 2740 Nostrand Ave, Brooklyn, NY 11210.
First, I would like to state that this is my 2nd vehicle purchased from Honda. I’ve been coming to Honda Plaza Auto mall to service my present vehicle since its purchase in 2004. However, I’ve never experienced this kind of deliberate extortion & neglect with regards to asking the customer to pay for damages that occurred prior to receiving the vehicle back from service technician.
I had my daughter bring my vehicle to Honda Plaza Auto Mall located at the above address for service on 5/30/2014 & she scheduled to meet with our usual service technician representative, Ms. Susan. My daughter informed Ms. Susan that the check engine light was on the dash board and she was aware that the signal was the check air filter signal. Ms. Susan stated that she would check it and have it taken care of. Ms. Susan also mentioned that it was time to get the vehicle inspected, but my daughter reminded her that the service inspection wasn’t due until October 2014. Upon completion, when Ms. Susan let my daughter know the vehicle was ready, she provided my daughter with the bill and informed her that a driver would have the vehicle around in front of Honda entrance after she paid the bill and to wait there.
My daughter confirmed that when one of Honda’s service drivers brought the vehicle around to the front of the Honda Service entrance he turned off the engine, he checked her paper work (the receipt) to confirm he was delivering the vehicle to the right consumer, and handed her the keys. When she got into the vehicle, she turned on the engine, & checked the dash board to ensure the signal light for the air filter was gone, & it was, but in it’s place was the SRS signal which did not go out on the dash board like it normally does. Since the vehicle was not brought into Honda with the SRS on the dash board, she asked the gentleman who brought the car around, “ why is the SRS sign lite up on the dashboard?†The gentleman said, “I don’t knowâ€. So my daughter asked him to ask Ms. Susan to come to the front. My daughter asked Ms. Susan the same question, “why is the SRS signal on the dash board, I didn’t bring this vehicle into Honda with the signal on the dashboard, just the signal to check the air filterâ€. Ms. Susan, stated, “ Oh, don’t worry about that…it’s just a recall for the seat belt that we’ll take care of when you come backâ€. My daughter stated that she had no reason not to believe Ms. Susan because she has been honest regarding services performed on this vehicle in the past. My daughter had to work so she scheduled for me to bring the vehicle back to Honda on 10/25/2014. My daughter reminded me to ask Ms. Susan why the SRS is still on the dashboard & that it needed to be corrected in order to complete the inspection on the vehicle. However, when I did, she mentioned that I needed to order a part. Ms. Susan told me that she would not charge me for the labor because I was such a good customer. She also stated that the vehicle had to be brought back in by the following Tuesday when the part would arrive. She also mentioned that the vehicle had to be driven at least 60 miles and returned to Honda in order to pass the inspection on the vehicle. So my son was off from work that Thursday 10/30/2014 & I asked him to take the vehicle to Honda. Not only did he take the vehicle for them to install the part, he drove the vehicle 75 miles on the highway which added up to 150 miles on the return trip back and drove it directly to Honda to complete the inspection. Upon completing the inspection, my son called my daughter & I to confirm that the vehicle passed inspection, but the SRS signal remained on the dashboard. My daughter told him to ask Ms. Susan why the SRS signal was on the dashboard, but she had gone back into the Service station and my daughter told him that she would contact her via telephone to inquire as to why the SRS signal was on the dashboard. However, when my daughter called to speak with Ms. Susan to reiterate this information, she was unavailable to reach for the rest of the day. My daughter scheduled to take the vehicle back to Honda Service on 11/7/2014 to find out why the SRS signal was on the dashboard & hopefully finally get the matter resolved, especially since HONDA Service Department passed my annual inspection with the signal still on the dashboard.
This time when my daughter went to Honda Service Department, Ms. Susan was out this day and she was seen by a gentleman named Mr. Albert whom my daughter explained this whole sorted mess to and asked him to ascertain my the SRS signal was on the dashboard. Mr. Albert reviewed the vehicle service history & stated that he would ask his supervisor if he could run a diagnostic on the vehicle to determine the cause of the problem. Mr. Albert came back and stated his supervisor approved the diagnostic to be run to determine the cause of the signal remaining on the dash board. Mr. Albert called my daughter into his office to inform her of their findings. He explained that the computer connected to the system was blown out & that she would have to pay for the replacement which would run in the ball park of $700.00. My daughter stated to Mr. Albert that this whole situation makes no sense. She continued to reiterate to Mr. Albert and his supervisor that the vehicle was brought into HONDA with only a check filter light on the dashboard and after serviced, delivered to the customer with the SRS signal was on the dashboard, so why are you asking me to pay for damage that occurred while in your possession. The Supervisor stated that he understood what she was saying, but the bottom line was that he was willing to offer me a discount to replace the computer and charge me $600.00. When my daughter informed me of this situation, she was rather upset and insisted that Honda service technician bring the vehicle to the front of the building, because she was not paying for damages that was caused by Honda service technicians. As I mentioned previously, this is my second vehicle purchase at Honda and the first time I’ve been a witness to this kind of manipulative scam to target hard working consumers this way. I particularly found this unacceptable because I genuinely brought my car to Honda for the past 10 years for service & now I have to wonder if this is the first and only time that this has happened, because this time they were caught red handed. I would never have thought that Honda hired both staff and or service technicians causing deliberate damage to vehicles in order to extort money from consumer. I don’t think it was fair what they did and although Honda service technicians stated that this signal didn’t need to be removed in order to pass an annual inspection on my vehicle, I still want it removed.
In the interim, I must admit, I found that the vehicles I’ve purchased from Honda Plaza to be some of the most durable, reliable and safest vehicles on the road today. Unfortunately, after this experience, you can take this letter as a notice that this family will not be purchasing a third purchase vehicle from Honda Plaza.
got a recall notice on airbags not sure if this indicator is showing up because of that... have not been able to get to Honda dealership yet because of work schedule and distance.
- firegirl3633kristi,
Eustace, tx, US
Search CarComplaints.com for these popular complaint phrases...
A D V E R T I S E M E N T S
I’m writing this letter in reference to the failure to accept responsibility for damage occurred or correcting the problem to my Honda CRV prior to leaving the Honda Plaza Auto Mall located at 2740 Nostrand Ave, Brooklyn, NY 11210.
First, I would like to state that this is my 2nd vehicle purchased from Honda. I’ve been coming to Honda Plaza Auto mall to service my present vehicle since its purchase in 2004. However, I’ve never experienced this kind of deliberate extortion & neglect with regards to asking the customer to pay for damages that occurred prior to receiving the vehicle back from service technician.
I had my daughter bring my vehicle to Honda Plaza Auto Mall located at the above address for service on 5/30/2014 & she scheduled to meet with our usual service technician representative, Ms. Susan. My daughter informed Ms. Susan that the check engine light was on the dash board and she was aware that the signal was the check air filter signal. Ms. Susan stated that she would check it and have it taken care of. Ms. Susan also mentioned that it was time to get the vehicle inspected, but my daughter reminded her that the service inspection wasn’t due until October 2014. Upon completion, when Ms. Susan let my daughter know the vehicle was ready, she provided my daughter with the bill and informed her that a driver would have the vehicle around in front of Honda entrance after she paid the bill and to wait there.
My daughter confirmed that when one of Honda’s service drivers brought the vehicle around to the front of the Honda Service entrance he turned off the engine, he checked her paper work (the receipt) to confirm he was delivering the vehicle to the right consumer, and handed her the keys. When she got into the vehicle, she turned on the engine, & checked the dash board to ensure the signal light for the air filter was gone, & it was, but in it’s place was the SRS signal which did not go out on the dash board like it normally does. Since the vehicle was not brought into Honda with the SRS on the dash board, she asked the gentleman who brought the car around, “ why is the SRS sign lite up on the dashboard?†The gentleman said, “I don’t knowâ€. So my daughter asked him to ask Ms. Susan to come to the front. My daughter asked Ms. Susan the same question, “why is the SRS signal on the dash board, I didn’t bring this vehicle into Honda with the signal on the dashboard, just the signal to check the air filterâ€. Ms. Susan, stated, “ Oh, don’t worry about that…it’s just a recall for the seat belt that we’ll take care of when you come backâ€. My daughter stated that she had no reason not to believe Ms. Susan because she has been honest regarding services performed on this vehicle in the past. My daughter had to work so she scheduled for me to bring the vehicle back to Honda on 10/25/2014. My daughter reminded me to ask Ms. Susan why the SRS is still on the dashboard & that it needed to be corrected in order to complete the inspection on the vehicle. However, when I did, she mentioned that I needed to order a part. Ms. Susan told me that she would not charge me for the labor because I was such a good customer. She also stated that the vehicle had to be brought back in by the following Tuesday when the part would arrive. She also mentioned that the vehicle had to be driven at least 60 miles and returned to Honda in order to pass the inspection on the vehicle. So my son was off from work that Thursday 10/30/2014 & I asked him to take the vehicle to Honda. Not only did he take the vehicle for them to install the part, he drove the vehicle 75 miles on the highway which added up to 150 miles on the return trip back and drove it directly to Honda to complete the inspection. Upon completing the inspection, my son called my daughter & I to confirm that the vehicle passed inspection, but the SRS signal remained on the dashboard. My daughter told him to ask Ms. Susan why the SRS signal was on the dashboard, but she had gone back into the Service station and my daughter told him that she would contact her via telephone to inquire as to why the SRS signal was on the dashboard. However, when my daughter called to speak with Ms. Susan to reiterate this information, she was unavailable to reach for the rest of the day. My daughter scheduled to take the vehicle back to Honda Service on 11/7/2014 to find out why the SRS signal was on the dashboard & hopefully finally get the matter resolved, especially since HONDA Service Department passed my annual inspection with the signal still on the dashboard.
This time when my daughter went to Honda Service Department, Ms. Susan was out this day and she was seen by a gentleman named Mr. Albert whom my daughter explained this whole sorted mess to and asked him to ascertain my the SRS signal was on the dashboard. Mr. Albert reviewed the vehicle service history & stated that he would ask his supervisor if he could run a diagnostic on the vehicle to determine the cause of the problem. Mr. Albert came back and stated his supervisor approved the diagnostic to be run to determine the cause of the signal remaining on the dash board. Mr. Albert called my daughter into his office to inform her of their findings. He explained that the computer connected to the system was blown out & that she would have to pay for the replacement which would run in the ball park of $700.00. My daughter stated to Mr. Albert that this whole situation makes no sense. She continued to reiterate to Mr. Albert and his supervisor that the vehicle was brought into HONDA with only a check filter light on the dashboard and after serviced, delivered to the customer with the SRS signal was on the dashboard, so why are you asking me to pay for damage that occurred while in your possession. The Supervisor stated that he understood what she was saying, but the bottom line was that he was willing to offer me a discount to replace the computer and charge me $600.00. When my daughter informed me of this situation, she was rather upset and insisted that Honda service technician bring the vehicle to the front of the building, because she was not paying for damages that was caused by Honda service technicians. As I mentioned previously, this is my second vehicle purchase at Honda and the first time I’ve been a witness to this kind of manipulative scam to target hard working consumers this way. I particularly found this unacceptable because I genuinely brought my car to Honda for the past 10 years for service & now I have to wonder if this is the first and only time that this has happened, because this time they were caught red handed. I would never have thought that Honda hired both staff and or service technicians causing deliberate damage to vehicles in order to extort money from consumer. I don’t think it was fair what they did and although Honda service technicians stated that this signal didn’t need to be removed in order to pass an annual inspection on my vehicle, I still want it removed.
In the interim, I must admit, I found that the vehicles I’ve purchased from Honda Plaza to be some of the most durable, reliable and safest vehicles on the road today. Unfortunately, after this experience, you can take this letter as a notice that this family will not be purchasing a third purchase vehicle from Honda Plaza.
- Juanita J., Brooklyn, NY, US