This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The oil was changed in our 2004 Honda CRV and then as my wife was driving there was a massive oil leak causing the car to shut off in the middle of I270 with traffic wizzing by a speeds over 70 mph. My wife was fortunate that the car did not catch fire or that she did not get hit from the rear.
As new owner of CR-V after read so many complaint regards the engine fire after oil change, I decide to file a complaint to Honda for its irresponsible/ineffective actions to prevent engine fire. It is hard to believe that so many fire cases even up today, yet Honda still did not want to recall or take real action to fix the problem. It is very scary to image the worse case - if you got the engine fire in one lane highway in the mountain area, there is no signal for cell phone to call 911 too. It is also dangerous to walk or even stay in that type of highway. Owner of CR-V have no peace of mind to drive it after oil change. Especially some engine fire occurred two months later after oil change based on complaint case. Honda should fix the problem. Honda should not just lay the responsibility down to technician. Why only CR-V caught fire" not Pilot? not SUV from other makers" the engine fire cannot be simply explained by the sloppy job of technician performed as it happened/happens at different states in us. NHTSA, please open the investigation again as number of engine fire are increasing across us. Please give consumer safe SUV as it should be.
I was on my way home from work, less than 2 miles from home. I stopped at a stop light and noticed smoke. I didnt' know it was my car at the time. I drove a half a block and my car filled up with smoke. I immediatly pulled over and a person behind me stopped and told me she saw flames from my car. I had immedialtly turned my car off as soon as I parked it, so I did not see the flames. An additional man drove up and said he had seen the fire also. Oil had poured out from under my car. I had just had my first oil change on Monday Aug 23rd. I have approximatly 5500 miles on the vehicle. It is a 2004 Honda CRV. My dealership (chezic sayers) had the vehicle towed by campus towing. The tow truck driver told me that that was the third CRV that he had towed with fire damage in the last 3 months.(his name was phil) I think there should be a recall if this has happened this many times. I also looked up on the internet and it said that there had been 27 fires linked to oil changes in this vehicle. I find that appalling. I could have been seriously hurt! as of right now, I am not sure of the cause because it was after 5pm by the time the dealership looked at the car. They said they would call me tomorrow. I am assuming someone will call me to find out what the exact problem was and to find out how it was handled.
On Aug. 20th I took my '04 CR-V to the Honda dealer where I bought the vehicle for its 5,000 mile service, including its first oil change. The next day, after driving it for several miles and stopping to get gas, I noticed a burnt odor. I popped the hood and noticed a small amount of smoke coming up from the back of the engine. I looked under the vehicle and noticed oil dripping from several locations. I returned the CR-V to the dealer. They examined the vehicle and told me that the problem was a "double-gasket" - the gasket from the factory-installed oil filter had stuck in place when the oil filter was removed, and a new oil filter and gasket was installed over the old gasket, resulting in an oil leak. Amid many apologies, the old gasket was removed and the oil change was properly completed. Had I been less attentive to the vehicle after the oil change, and had the vehicle been driven at highway speeds, there was a very good possibility that a fire would have resulted. Why did NHTSA close their investigation of the CR-V fires" why did Honda lay the blame on technicians? and why, after all the publicity the fires received and after Honda presumably instructed their technicians to be especially careful with CR-V oil changes, are CR-V owners still at risk of a fire after an oil change? will it take a death before NHTSA and/or Honda does something that effectively addresses this problem"
Consumer filed complaint because she was upset about getting an oil change. She was afraid to drive. Dealer will replace the vehicle at consumer's expense.
- Rochester, NY, USA
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We purchased the 2004 Honda CRV in February '04. It had 3500 miles on it when the oil was changed at holler Honda in winter park, Florida. The following week we drove it to williamsburg, Virginia on vacation. While there, with my 81 year old mother-in-law and 2 sisters-in-laws in the car, we experienced what so many others have reported. Passing cars honked their horns and screamed at us that our car was on fire. That was on July 29th. We are now back home in orlando and the car is at williamsburg Honda in Virginia. I am now terrified to drive a Honda CRV. I don't want the car back. I want my money back so that I can go buy a car that I'll feel safe driving. It has been 8 days and holler Honda won't talk to me. They told me to have my insurance company deal with their insurance company. I guess I need to engage my lawyer and the tv stations.
2004, Honda CR-V caught fire after first service. No prior warning. This happened today. Honda hade consumer's vehicle, and kept it for next day. Sometimes, not sure what outcome will be. Saw program on internet msnbc about this problem relating to oil filter failure.
Purchased a 2004 Honda CR-V in January, 2004 and with its first oil change on March 26, 2004, because of the double-gasket (not removed), it internally leaked all fluids leaving no oil in pan and causing difficulty in removing the filter. Service mgr., mark korallus and a mechanic came to where car had stopped, just a couple of blocks from dealership, with a 5 gallon tank of oil. Upon inspection of vehicle, Mr. Korallus, informed me that it was caused by the double gasket. They then proceeded to clean the mess up with 6 cans of brake fluid. How safe can this be? there's no guarantee that this negligence on Honda's part won't cause serious damages to the car in the future. Worse yet, injuries. My car immediately lost its "new car" affect and I truly believe that it's not operating at its optimal performance as Honda so highly promotes. I have left serveral phone messages for Mr. Korallus, but to date, he has chosen to ignore them.
Oil change to 2004 Honda CRV resulted in the predecessor of a fire. As soon as I started the car, a customer came running out pounding on my window. There was oil spewing out the bottom of the car. I had just read the Washington post article regarding recent fires to CRV's after oil changes. I showing the article to the technician and he assured me eveerything would be fine. To no avail. This is more than just shoddy mechanics work. Too many of these vehicles are having this problem. Including me! see ODI 10083308, same VIN.
A thousand miles after the first oil change vehicle caught on fire while driving at 60 mph. The fire was due to poorly installed oil filters. Dealer was replacing the vehicle without resistanc.
I can not believe that Honda will not recall there 2003-2004 CRV to prevent a fire or loss of life happening to someone. Nor can I believe that your organization will allow this practice to go on. I have recently purchased my car, hoping for a piece of mind, yet I am constantly worried that I or my 2 year old son will not be able to get out in time. That is a pretty high price to pay.
Having just had the first oil change performed on my 2004 Honda CR-V, I was only a few blocks away from the dealership which performed the oil change (hanover Honda in hanover, pa) when smoke started pouring out from under the hood and through the air conditioning vents. I managed to get the vehicle off the street and the ignition switched off within seconds of the low oil warning light coming on. I was told by the assistant service manager that it appeared the oil filter was defective. After hearing reports in the news (on July 9, 2004) of other CR-V owner who experienced fires in their vehicles that seemed to originate with the oil filter, I wanted to file this report with NHTSA.
On May 29, 2004, I purchased a Honda CR-V, 2004, vehicle from casey Honda in newport news. It is a four-wheel drive vehicle with automatic transmission. I had the vehicle for only two weeks and I only drove it 109 miles. The odometer right now shows 117 miles. On June 13, I was driving the vehicle in newport news, va when suddenly the engine stopped in the middle of the road, in front of the stop traffic light. There was a burning smell coming out of the hood and the check engine light came on. When I turn on the engine the tachometer show 1000 RPM, then 3000 RPM and then back again to 2000 RPM. Thus the tachometer shows an unstable running engine when the transmission is on the neutral or parking position. I was able to start the engine after a few minutes and get home which was fortunately only a mile away. On June 14, 2004 I contacted the casey Honda dealership and they sent their representative to tow away the vehicle. The odometer showed 117 miles. The same day the dealership serviceman, Mr. Kevin, called me and told that the vehicle is not drivable and that they have to keep the vehicle for about a week until the parts will arrive and they will try to fix it. He told me that the causes of the problem are some defective parts that they need to replace.
While driving at 45 mph vehicle stalled. This caused a loss of steering and brakes. Vehicle was taken to the dealership, and mechanic determined to replace the oil pump.
When driving vehicle stalled. Consumer contacted the dealership on two separate occasions, but the problem still occurs. Dealer refused to tell consumer the specific defect on vehicle.
A D V E R T I S E M E N T S
- Germantown, MD, USA