On 5/24/2011, as I was driving on a city street, my 2004 Honda model CR-V ex-L, with a loud noise came to an abrupt stop. I later learned that the lower control arm of the right passenger side had broken off and caused the front right axle to snap off and the tire became detached from the body of the car. The insurance company geico, had the adjuster looking at the car, on 5/25/2011 and he determined there had been no collision, no unrelated damage to cause this serious problem. The CR-V was towed to the same dealership where I have had the car serviced, I have all my records. In 2010, I went to Firestone to have an oil change, all other services were done at Honda. The Honda inspector looked at the car and determined there was no defect, the car was old and this was the result for such damage to the car. I reported my complaint to Honda, complaint # [xxx]. now I have to pay a good deal of the repairs myself, since my extended warranty had expired. My insurance company will cover the axle and the labor costs. Every Honda representative, I spoke to, tells me that the car is old, and this sort of damage is to be expected. At the time that the Honda inspector, saw the car, he asked me if anyone else had worked on the car, I said no because, I had always used the Honda dealership service department to service my car; later on, I found that in July 2010, I did have an oil change at a Firestone service center for an oil change. I am very concerned about driving this vehicle again, and the fact that all the Honda representatives tell me that my car is old, and it is to be expected. The car had at the time of the incident a total of 62,342. Miles on it. I should also report that this vehicle had to have 4 sets of tires changed from date of purchase to 2009. Again, the Honda service representative at the same location, told me that SUV's require frequent tire changes. The master cylinder of this car has also had to be replaced. Information redacted pursuant to the freedom of information

- Miami, FL, USA