Missing front bumper bolts clearly indicated my allegedly new 2001 Accord's bumper had been replaced. California-Honda representative visiitng the dealership said she "couldn't explain" how the bolts could have slipped through holes smaller than the boltheads, but that my compaint merely indicated I was unhappy with the car, or I somehow dislodged the bolts, and anyhow that was too bad. Specifically, I was informed that it is not illegal to sell a new car that had been repaired. A dealership mechanic then shouted at my wife and I to "get out" of his busy garage. The dealership's manager (not present during the dispute) subsequently responded to my complaint with BBB by ignoring the complaint and praising his garage staff who, he assured BBB, told him everything. Eventually I discovered that BBB not only rejected my complaint but also did not bother to registerit as a complaintt. Wheni pointed out its omission, BBB finally noted the complaint--as the only one against this large dealership, which is a BBB member, and described the complaint as "resolved." It was not. My wife, accompanying me at the garage incident though ill with pancreatic cancer, has since died, and such were times that did not encourage my pursuing either BBB or the Honda dealership, located in bloomsburg, pa, for what I had supposed would be simple anwers, not defensive evasions.

- Mount Carmel, PA, USA