This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
ABS light came on accompanied by buzzer. Checked brake fluid and found that I was almost empty in ABS reservoir. Added fluid and had ABS modulator checked. Modulator was found to be leaking brake fluid from fitting on underside. I contacted dealer to effect repair, and was told a new ABS modulator would be about $1500-$1600 dollars. Since vehicle was just past warranty limits, I inquired if some consideration might be made since it was considered a non-wear item. Dealer denied any considerations. Upon further research into the matter, I discovered a Honda service bulletin had been released to dealers prior to my complaint that acknowledges a problem with "leaking ABS modulators" Honda service bulletin # 960-50 June 30,1998. It states that the plugs in the ABS modulator may not be properly tightened, and goes on to describe a simple inexpensive fix for this symptom. When I again contacted the dealer and made them aware of this, they again said they would fix it by replacing the unit for $1500-$1600-no warranty-no exceptions. I inquired about the regional warranty representative, got his phone number, and called him. Again I described the problem, my concerns, and the Honda issued service bulletin. He said that while the bulletin does describe one possible fix for the problem, the Honda dealers were not bound to follow that recommended avenue of repair. In other words, "spend 1/2 hr. Fixing something for $100, or spend 1/2 hr fixing it for $1500". I would like to stress that, since I work in a consumer related field, at no time did I present myself unprofessionally, or fail to show respect to the person to whom I was speaking, as I believed that ultimately, "reason" would win out.
Shouldn't safety equipment be repaired by manufacturer at no cost to consumer if consumer has done nothing to cause malfunction? my SRS light and ABS light is on(1996 Honda Accord ex). My Honda dealer wants $1000+ to fix the SRS light and $1500-$1700 to replace the ABS modulator/accumulator. I had the car for 3 weeks when the first problem light came on and now I have two safety problems. Can you help me out on this?
ABS brake modulator needed to be replaced. When the vehicle had less than 66K miles on the vehicle, it was taken to the repair shop two times to replace the part due to the fact the first new part received from Honda was defective. The ABS light had come on when the engine was first started then went out. The engine light was intermittent.
The ABS and air bag lights illuminated. The vehicle was taken to the dealership who stated the ABS modulator, ABS accumulator, and the air bag controller unit had to be replaced.
A D V E R T I S E M E N T S
- Parma, OH, USA