This Preliminary Information communication provides information to the technician with diagnostic tips about vehicles that have one or more passive entry buttons, located on the outside door handles, are not working or are intermittently working. Technician should ensure the key FOB works within approximately 1 meter (3? 3?) of the door handle where the passive entry button is being operated. Also ensure the customer may not have had their finger or thumb completely on the door handle button. Be advised in cold weather (below 32° Fahrenheit or 0° Celsius), ice may form between the door handle and the button during car washes or thaw / freeze cycles. If a door handle switch is suspected to be defective, it can be component tested.
