This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Was told by my local dealer that they did not have to complete to recall unless I signed a document holding them blameless if they cracked my dashboard or cracked it worst than it already is. I declined to sign until I could investigate why I absolutely had to sign a document absolving GM of their bad design. I believe it to be unjust and insulting that we are required to choose between the safety of our vehicles vs the possible destruction of the interior due to GM's poor design. I did not get a picture of the document before I left the dealer but was told I could bring it back later if I wanted it fixed but I would have to sign the document.
Vehicle is kept inside in a garage in Pennsylvania with 53000 original miles. While driving the vehicle a heard a sound that sounded like plastic cracking, low and behold I watched a crack form beginning at the split between the upper dash panel and the larger dash and it continued over the instrument cluster. I also noticed another smaller crack in the panel surrounding the air bag, of which as also been recalled but no solution as of today. Upon researching further I find I am not alone, this is an obvious defect in either part material or assembly and should be covered by a recall. Dealer replacement for this will run around 1,000 dollars. I am worried that if I am involved in an accident not only do I have to worry about pieces of metal being propelled into a passenger now I also have to worry about plastic from a defective dash. Thank you for you attention to this matter.
While driving in Tennessee on a family vacation, we heard a crack from the front area of the car and the passenger saw the dashboard had cracked. The crack is in the middle though I'm concerned it may interfere with airbag deployment. It was a sunny day in the summertime. The interior temperature was set to 76 degrees. We were on a smooth highway, going about 50mph. We did not hit any road obstructions or holes. Since the initial crack occurrence, there have been several lengthening cracks, in both summer and winter, (Ohio) where we heard cracking sounds both driving and at rest (parked but idling) I don't have pictures at this time, though I can provide current jpg's if needed.
The dash board is cracked from the driver side all the way to the passenger side airbag. Upon doing research, this is a common occurrence with these models. I've contacted GM customer care and advised them of the issue as well as my concern that the cracked dash board may puncture the airbag and become inoperable during an accident.
2nd dash that has cracked. First was in approx 2015 and then this year. Large complete section broken out. Came outside to find it had cracked and keep windshield cover in it. Both door handles have broken and I have replaced those. Vehicle only has 55,465 miles currently.
- Cypress, TX, USA
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2nd dash that has cracked. First was in approx 2015 and then this year. Large complete section broken out. Came outside to find it had cracked and keep windshield cover in it. Both door handles have broken and I have replaced those. Vehicle only has 55,465 miles.
5 cracks located on the interior dashboard. These cracks vary in size but are located across the length of the dash. There are cracks compromising the support structure for the speaker in the middle of the dash and also the passenger airbag. Interventions used to prevent this from occurring as recommended by GM are: Car is garage kept and reflective material is used when parked outside. These recommended interventions do not work. Due to the volume of customers with this exact same issue or concern, I strongly encourage further investigation and accountability for GM to resolve.
Deep cracks in dashboard, including passenger airbag area, could pose serious risk by affecting the deployment of airbag. This is apparently caused by the poor quality plastic material used to manufacture the dashboard. This material cannot withstand the summer/hot climate.
My dash is broken in many places and keeps getting worse and worse. It is broken around the airbag my fear is if the airbag activates it will break off part of the dash throwing it into the passengers face. With the amount of force a airbag had this could really be dangerous.
Out of the blue the dashboard on the drivers side cracked. It has since cracked across the entire dashboard. There was no damage or event that caused this. It happened out of the blue. I don't know if it cracked when the vehicle was in motion or not.
The Yukon that we own has a crack that connects to the passenger airbag. We bought a full warranty (was a pre-owned car) that was supposed to cover all, but when we took it to the GMC dealer, they said it's not covered! I called GMC directly telling them I feel it's a safety concern since it's connected to the airbag and they responded saying that its not a concern and they would not replace it. If there is an accident and my passenger airbag is deployed, I fear that part of the dash will come flying off as well. After researching, I see this is a very common problem with the GMC dash. Yet, GMC won't do anything about it. Vehicle was in motion, going straight on the highway when it just cracked right in front of us.
I had my grandchild strapped in her car seat in the back seat of my Yukon. However, as we made a stop for me to remove her from the car, I pulled the outside door handle and the entire handle came off for no apparent reason. This was alarming to me because, what if this had been an emergency situation and I had to immediately rescue her from the vehicle. When I went to the dealership the service person informed me this happens a lot where the door handle breaks, and it appears they were 'possibly engineered inappropriately'. they assured me they could fix it but in order to do so, I must pay the deductible. I refused to pay any fees since this is something that happens with these vehicle frequently and refused to let them fix it. I called GMC and they have yet to provide a resolution, with the exception of saying I must pay the deductible. My husband also has a Yukon 2004 and one of his door handles is also broken. We never use the back passenger doors, unless there are special circumstances like with my grandchild. My concern is why should the consumers have to pay the cost for a faulty door handle being engineered inappropriately. I pray that someone does not get trapped inside during a vehicular accident or fire, because the door handles are not guaranteed to open and will break easily. I need to know if it is anyway GMC and their engineers can be made to do the necessary repairs at no charge to the consumers and correct their mistake.
The contact owns a 2013 GMC Yukon. The contact stated that the dashboard was cracked on the front driver's side. The dealer was contacted (days Chevrolet in jasper, ga) and stated that there were many complaints about cracked dashboards. The technician stated that the vehicle was out of warranty. The manufacturer was made aware of the failure and stated that there was no recall for the failure. The vehicle was not repaired. The failure mileage was 46,990.
Cracked dashboard. My 2013 Yukon slt (46,000 miles) has a crack in the dashboard directly above the airbag starting at the upper left corner that stretches between the airbag and defrost vents. So far the crack is thin, however it will only get worse over time; if you do research online the older models 2008-9-10-11-12S have severe cracks and holes in the dash so it is just a matter of time. I have done nothing to cause this crack and I have kept the vehicle inside a garage and/or use a sunshade when parked in direct sunlight. This is a safety issue and should be recalled. If I were to be involved in an accident and the airbag deploy, so would shards of the dash and become shrapnel. It is imperative that GM recall all these faulty dashboards and replace free of charge.
A D V E R T I S E M E N T S
- Hahira, GA, USA