Husband ran the SRS scanner and got codes B0026, B0043, B0044, B0084, B0100, and B0104. I called the GMC customer service number after finding TSB #050941001 (NHTSA # 10013456) and TSB #PIT-4662 (NHTSA #10026744) relating to SRS problems. Spoke with a representative and gave her the codes. She then asked me to hold. When she returned she said that the information I offered wasn't valid because I lacked some five digit number that would validate my claim. I told her I had called previously related to a different problem and they were able to look up the information based solely on the complaint I explained, and that they had immediately made arrangements to have my vehicle repaired (Instrument Cluster). She then looked up airbag issues and said that there were multiple Technical Service Bulletins relating to airbags, but that she couldn't find one specifically for my vehicle. She then told me that I needed to take it in to the local GMC dealer and have the codes read and that it would be out of pocket costing between 65 and 90 dollars based on an hourly rate, that it would take an hour to diagnose the problem (funny how it took my husband less than 30 seconds to bring up the codes). She then said that if I would take the vehicle in and have the problem diagnosed, that only then could possible monetary assistance be examined. Until I do that, their hands are tied. I told her that maybe the best solution would be to disable the SRS. There are REASONS people are hesitant about taking the un-warranted vehicles to dealers. I have been recently thinking of buying a new Yukon. I've loved mine for 7 years. Now I'm having second thoughts after looking at all the service bulletins.
A D V E R T I S E M E N T S
Husband ran the SRS scanner and got codes B0026, B0043, B0044, B0084, B0100, and B0104. I called the GMC customer service number after finding TSB #050941001 (NHTSA # 10013456) and TSB #PIT-4662 (NHTSA #10026744) relating to SRS problems. Spoke with a representative and gave her the codes. She then asked me to hold. When she returned she said that the information I offered wasn't valid because I lacked some five digit number that would validate my claim. I told her I had called previously related to a different problem and they were able to look up the information based solely on the complaint I explained, and that they had immediately made arrangements to have my vehicle repaired (Instrument Cluster). She then looked up airbag issues and said that there were multiple Technical Service Bulletins relating to airbags, but that she couldn't find one specifically for my vehicle. She then told me that I needed to take it in to the local GMC dealer and have the codes read and that it would be out of pocket costing between 65 and 90 dollars based on an hourly rate, that it would take an hour to diagnose the problem (funny how it took my husband less than 30 seconds to bring up the codes). She then said that if I would take the vehicle in and have the problem diagnosed, that only then could possible monetary assistance be examined. Until I do that, their hands are tied. I told her that maybe the best solution would be to disable the SRS. There are REASONS people are hesitant about taking the un-warranted vehicles to dealers. I have been recently thinking of buying a new Yukon. I've loved mine for 7 years. Now I'm having second thoughts after looking at all the service bulletins.
- Linda P., Odessa, TX, US