This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I am writing to talk to you about my recurring issues with my steering column in my 2002 Yukon XL. In short, it rattles. On the road, it rattles at a low thud, thud, thud sound. Turning corners, it rattles with the same sound. Initially, when I took it to berglund Chevrolet, in roanoke, va, they attempted to remedy the problem with a lube kit. When the problem surfaced again, I brought it back and the intermediate steering column was replaced. 20,000 miles later, I face the problem for the 3rd time. I drive on the road, never off road. I have owned a number of vehicles, and always hold on to them until they exceed 150,000 miles. Never have I had to replace one steering column, in any vehicle, and I obviously have never heard of a vehicle requiring more than one. I have learned from GMC that there was a first generation fix and a second-generation fix. I really don't know which generation I got, but I do know it was not a fix. After some arguing, the first repair was covered. The second was covered, as well, but only after arguing once more. It seems perfectly clear to me that this should be repaired again, at no cost to me, because I have never received a satisfactory remedy to this problem '' a problem acknowledged by GMC as needing to be remedied. It is obvious that my vehicle has not got the steering column solution that works. I have safety concerns. No one should expect to replace a steering column on a vehicle every 20,000 miles. It is not a filter or fluid that needs changing at intervals, and I refuse to have this treated as if it were regular maintenance. I am worried about the safety of a unit that wears out so quickly, and am very disturbed by the complacency of GMC about subjecting me to continuous repairs, and apparently hiding behind policies rather than doing the right thing with a customer.
Model: 2001 GMC Yukon 4WD date of purchase: September 25, 2001 right now our Yukon is at fiore's in altoona, pa for the third time trying to be fixed for the same problem. This is the third day that they have had our car. The steering wheel locks up when turning right and braking. I am very disappointed. History: July 26, 2003: While vacationing in Delaware the steering began to fail (the steering would almost lock up and make it almost impossible to turn the steering wheel). The failure always occurred while turning the wheel to the right while depressing the brake pedal. The problem didn't always occur, however during the 5-hour drive back home on July 27, the steering failed several times causing extreme stress. July 28, 2003: Called the dealer where the Yukon was purchased (fiore Pontiac GMC, altoona, pa) and told the service department about the steering problem. The car was scheduled to be seen on Thursday, July 31, 2003. July 31, 2003: The Yukon was seen by the fiore service department. I was told that the problem was a steering sensor that needed replaced. The part wasn't available and had to be ordered. I had to call the dealership several times over the next few days to find the status of the part. The part was not delivered until Tuesday, August 5, 2003. August 5, 2003: The service department scheduled the part to be installed on Thursday, August 7, 2003 August 7, 2003: The new sensor was installed August 9, 2003: While vacationing in Delaware, the steering again failed as before. There was no change even after the new sensor was installed. Returned from vacation on August 13, 2003. The steering failed several times during this period. August 13, 2003: Called fiore Pontiac service department to notify them that the steering problem had not been corrected. Was told to bring the car in the afternoon of August 18, 2003. During the next 5 days, the steering continued to fail and tighten up several times.
When vehicle goes over a bump in the road, there is a rattle in the steering wheel. The dealership indicated that this is caused by a failure in the steering and needs replaced.
When traveling at 55mph or higher and going over a little bump/ hill vehicle feels like it's floating. Driver feels that it's hard to steer. Cause is unknown.
A D V E R T I S E M E N T S
- Memphis, TN, USA