This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I have around 6 to 7 month with the vehicle and since day one it made a weard noise in the engine transmission area and the vehicle doesnt respond and perform well I took it to the dealership and at first they stated it was something with the transmission and then they started giving me manydiferent excuses and that it was normal but still the SUV wouldnt respond I called GM and they opened a ticket but after that they said they could not do anything about it in other words they told me I had to deal with the issue. Yesturday Feb 26,2019 the SUV started having worst problems as to where it would not run mor then 33 miles a hour it started shaking rpms going wild the vehicle only has 5500 miles on it. I dont know what to do out of this time I have with it the vehicle has been more timed at the dealership than with
The navigation/media center will either go completely black or completely white screen even when backing up you lose the camera and can't shut off the radio. If the screen goes white during evening driving the reflection of the windshield is so severe I can't drive and the system will not shut off when the power button is depressed. I have taken it to dealership, they replaced the radio once. It is doing it again less than a month later. GMC said they know about this issue with the vehicle but do not know why or have a fix. In the mean time I am to drive my vehicle since they do not see this as a safety concern. I have attached a photo from yesterday I was in the process of backing up when the whole screen went black. I was backing out of my driveway onto a city street. When we got to our destination and shut the car off the radio stayed on even once we exited the vehicle and shut and locked the doors. I am worried about the potential of a fire hazard as well.
The contact owns a 2018 GMC Terrain. The contact stated that the vehicle's electrical system failed. The vents located near the instrument panel emitted a strong burning odor when the heating system or air conditioning system was activated. In addition, the front end of the vehicle exhibited a strong vibration that caused the steering wheel to vibrate. Furthermore, when the rear hatch door was closed, the rear hatch door light remained illuminated. The contact stated that the rear driver's side hub clips separated. On star performed a diagnostic and provided the contact with diagnostic case number: 109309958. The vehicle was taken to rainbow northshore Buick GMC (2925 North highway 190, covington, la 70433, (888) 494-1484) for inspection. The dealer only cleared the on start connectivity codes and informed the contact that there was a defective module. The manufacturer did not have a remedy for the failure. The vehicle was not repaired. The manufacturer was contacted. The approximate failure mileage was 4,000.
Vehicle was in service for 9 days for- (as identified on the information system) transmission, stabilitrak, parking assist and a message "the vehicle was unsafe to drive". on Friday, May 12, 2018 I picked up vehicle from jim causley after repair and replacement as indicated on the service report. I drove no more that 15 miles and the vehicle jerked, stalled, made loud noises and smelled of something burning. The vehicle went from 35mph to 5mph. The vehicle would not accelerate beyond 10-15mph. I had to have the vehicle towed to my residence. On Tuesday, May 15, 2018 I had it towed to jim causley. This is a continuation of the first complaint #11091743.
- Detroit, MI, USA
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Addition to report 11091743. The vehicle was serviced for warning of transmission, stabilitrak, parking assist and notification that vehicle was unsafe to drive (May 2, 2018). Vehicle picked up (May 11, 2018) after series of repairs. I drove approximately 15 miles and the vehicle began jerking and stalling. At the final jerk the vehicle went from 35 mph to 5mph and would not accellerate. There were several loud noises and a burning smell. The vehicle had to be towed to my residence. When I picked up the vehicle from jim causley I asked if it was safe to drive. I received no response. I asked about the repairs and I was told there were some loose wires and minor adjustments. Once again my life was put in jeopardy because of a vehicle failing to operate while in heavy traffic.
Stopped at a light to make a left turn. The vehicle jerked, then shifted from drive to park. The info system gave me the following messages: Transmission, stabilitrak and parking assist. I turned the vehicle off and tried to restart it. I got a message that said "this vehicle is unsafe to drive.:" at this time non of the gear options were available. A roseville, Michigan police officer had to position herself behind me becsuse cars were going around me on both sides (my four way blinkers were on).the tow truck driver was unable to put the vehicle in neutral, thus my vehicle had to be dragged onto the truck. At the dealer they were unable to change gears and once again my vehicle was dragged off the tow truck prior to this incident. I reported to the dealer the rocky, bouncy, pulling ride which made the vehicle hard to control. I also reported the jerking while driving and in the auto stop. Despite all of my verbalizations of the concerns, they, wrote the work orders in dealer language and only addressed what they wanted.
The first time while driving at 60 mph, the vehicle instrument panel warning lights activated and gauges fluctuated followed by acceleration, braking and steering movement. Then the information panel displayed stabilitrak unavailable, collision warning unavailable, lane change alert unavailable and transmission service. The car then started shifting erratically. The 2nd time same situation while driving 30-40 mph.
The contact owns a 2018 GMC Terrain. While driving various speeds, the driver's alert warning system failed to operate as intended. The vehicle was taken to an unknown dealer, but the cause of the failure could not be determined. The manufacturer was made aware of the failure and stated that the vehicle was performing as intended. The failure mileage and VIN were not available. Lane change alert not working. Updated 9/18/18
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- Powell, OH, USA