The contact owned a 2016 GMC Terrain. The contact stated that while making a right turn, a Dodge Ram truck ran through a stop sign causing the contact to crash into the truck head-on. The air bags failed to deploy. The contact's daughter arrived at the scene and transported him to the local hospital to be evaluated for brain, neck, left-hand fingers, swollen right leg, and back pain injuries that required medical attention. A police report was filed but the police report number was not available. The vehicle was towed to a salvage junkyard. The dealer was not contacted, but the vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 57,000.

- Parma, OH, USA

The OBD airbag deployment sensor is displayed. The GM dealership service center advised the airbag may not deploy in the event of an accident. The service center advised that we would need to pay for the airbag and sensor to be replaced / repaired regardless of the ACRO agreement to replace and repair airbags. This is unacceptable and a danger to all drivers or passengers of the vehicle. It appears several other complaints have been filed where drivers or passengers were injured due to this issue.

- Hendersonville, TN, USA

Passenger seat occupied sensor not sensing passenger. Have light come on saying service air bag. Was told that if in an accident and I have a passenger in the front. The airbags would not deploy.

- El Paso, TX, USA

Got into a collision where I T-boned the other vehicle at 40 mph and NO airbags deployed. Passenger was thrown into the dash and knees went into the glove box and driver hit the steering wheel

- Fortville, IN, USA

The contact owned a 2016 GMC Terrain. The contact stated while at a red light, the vehicle was struck from the rear which resulted in the vehicle being pushed forward and crashing into the vehicle in front. None of the air bags deployed. The front driver side seatbelt did not retract however the front passenger side did function as designed during the impact. In addition, the driver hit their head on the steering wheel during the impact. After the impact, the "reset airbag" warning message was displayed. The contact and his wife sustained bruising and contusions. Both injured sought medical treatment and went to the Emergency Room. A police report was filed and the vehicle was towed to a tow lot, then the following day the insurance towed it to an insurance lot where it was determined to be destroyed. The manufacturer was not informed of the failure. The failure mileage was approximately 46,000.

- Kalamazoo, MI, USA

The contact owns a 2016 GMC Terrain. The contact stated that the air bag warning indicator began flashing. Websmart auto credit (1225 w ridge rd, rochester, NY 14615, 585-349-3713) indicated that the front passenger side air bag module needed to be replaced. The manufacturer was notified of the failure. The vehicle was not repaired. The approximate failure mileage was 43,000.

- Brockport, NY, USA

We own a 2016 GMC Terrain. My wife rear ended a Ford Expedition. This low speed impact caused almost 17000 dollars of damage and the seat belt or air bags never went off. I would like to know if this is normal or is GM covering up faulty safety equipment.

- Fort Worth, TX, USA