This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2014 GMC Terrain. The contact stated that after refueling the vehicle, the check engine warning light illuminated. The contact stated while driving at an undisclosed speed, the vehicle started shaking and vibrating and then stalled. The vehicle was examined by a local mechanic, who determined that the engine was damaged due to a lack of engine oil. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer and local dealer were not notified of the failure. The failure mileage was 147,623.
The contact's daughter owns a 2014 GMC Terrain. The contact stated that while his daughter was driving 70 MPH, the vehicle stalled. The vehicle was steered to the side of the road and failed to restart. The vehicle was towed to an independent mechanic where it was diagnosed that the timing chain had fractured, and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 120,000.
Was driving from home to my job in Novi, MI. While driving at 70 mph on [XXX] [XXX] miles west of Grand Rapids the motor suddenly stopped. There was never any warnings on dashboard instruments, no audio signs, and no physical signs this was about to happen. Had 16% remaining oil life before next oil change per computer. Dealership is telling me there is no oil in motor and it has suffered a catastrophic motor failure after timing jumped. This almost caused a major accident at highway speeds. Motor only has just over 77,000 miles on it. Of course it is out of warranty. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
While driving oil blew out of engine of 2.4 eco tech. Single digit temperatures. Very little warning caused engine to lock up cost over 5,000 to replace engine.
Vehicle started leaking oil with no indicator. Didn't realize it for at least a few days. When I smelled a burned oil smell took it to the repair shop. Was told my oil gasket blew and the engine is about shot. I also only a month earlier replaced the battery. These vehicles apparently have known battery, oil and engine issues that were known since 2010. The following class action lawsuit in Missouri is pending: [XXX], on behalf of herself and all others similarly situated, Plaintiff, v. GENERAL MOTORS LLC, Defendant. _____________________________________ Our vehicle is not even at 100,000 miles! This will cost thousands of dollars to fix or we will need to purchase a new vehicle which we didn't plan on for a few years at least! This has been devastating. Please help. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Vehicle shut down and turned off while being operated. No warning lights were on at any point before the incident. I was driving down the road and without warning, it just turned off. My safety as well as the safety of the drivers on the road around me were compromised by this sudden failure as the vehicle was in motion when the incident occurred and I was unable to properly operate the vehicle. When I tried to re-start the vehicle the engine would not turn over and several warning lights were suddenly on. Vehicle was towed to dealership and the service department said the timing chain jumped and the engine needs to be replaced. Multiple complaints have been made against GM for the faulty 2.4L Ecoboost Engine that causes excessive oil consumption with no appropriate monitoring or warning system in place leading to timing chain issues/failure that destroys the engine without warning, often while the vehicle is being operated. No recall has been made and no warning is given to customers who purchase vehicles with these engines. I have owned this vehicle less than a year and the repair invoice I was given quotes over $10,000.
The contact owns a 2014 GMC Terrain. The contact stated that while driving at an undisclosed speed, the vehicle stalled and inadvertently lost power. The contact was able to restart the vehicle and drive the vehicle to an independent mechanic, where the vehicle was diagnosed with Timer Change failure that needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was unknown.
Vehicle's 3.6L engine is consuming excessive amounts of oil. Over 2 QT oil every 2,000 miles. Issue confirmed by GMC certified dealer and independent mechanic. Vehicle showed signs of it at 138,000 miles with independent mechanic. Independent mechanic said to contact GMC customer service. GMC customer service required certified dealer to validate issue. Certified dealership validated issue. GMC not taking responsibility for engine defect.
There's an oil consumption issue that requires you to constantly refill the engine with oil between oil changes. It's so bad that it causes buildup and eventually interferes with the timing. Causing significant, unacceptable repairs! Now I'm forking out money for a constant issue that shouldn't exist! My car cut off in traffic! That's a major safety issue! I will provide costs of repair when I get the final estimate! My timing chain, tensioner and pistons may need to be replaced because of this issue!
The contact owns a 2014 GMC Terrain. The contact stated that while driving at an undisclosed speed, the engine seized, and the vehicle lost motive power. No warning light was illuminated. The contact stated that the vehicle previously had an oil change; however, the engine was consuming an excessive amount of engine oil. The vehicle was towed to the residence and had not been diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was made aware of the failure. The failure mileage was approximately 109,000.
The contact owns a 2014 GMC Terrain. The contact stated that while her husband was driving at an undisclosed speed, the vehicle lost motive power. The vehicle was towed to the dealer, where it was diagnosed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 95,000.
Bought car in 2021 and a few months later car started turning off while driving. Check engine light came on..replaced sensors and all was good. Fast forward to a week ago...scheduled an oil change like I always do...check engine light came on and engine started rattling. Stopped driving immediately. Checked oil and there was none. Added 3 quarts. Took to garage to have them take a look at it. He did the oil change but doesn't handle engine repairs and believes it is my timing belt. The vehicle only has about 65,000 miles on it and is a 2014. Common occurance apparently with this vehicle that needs to be addressed.
Other years of this vehicle have recalls for the catalytic converter. My check engine came on and it said it could be that or the O2 sensors. O2 sensors have been replaced and the check engine light is back on.
Timing chain malfunction that burned through oil causing the engine to seize. No engine light indicators were displayed in regards to this issue. The issue escalated quickly with signs showing only 2 days before the engine finally seized & leaking oil into engine bay. It is also noted that the engine oil has had many reported leaks into fuel tanks & other areas of the car.
My check engine light would come on, the oil dipstick would be dry and multiple misfire codes happened. This went on multiple times because of oil consumption. I would pull over and call AAA to tow my car. Driving while the oil is low is damaging parts in my car, causing loss of power and can cause a fire. I have to check my oil dipstick every week to make sure it has enough oil before I drive. I'm adding oil multiple times before an oil change is needed. The oil consumption was confirmed by a GMC dealer and documented. GMC dealer inspected my car. The oil consumption started 08/10/21 and was documented again on 11/19/21 with GMC Tech stating what's wrong. Oil consumption is going on with multiple GMC vehicles and GMC has not done a recall and they absolutely should have a recall.
A D V E R T I S E M E N T S
- Columbia, SC, USA