On Monday October 5, 2015, I was getting onto the highway when my vehicle stopped accelerating and someone pulled up on my side to inform me I was leaking fuel everywhere. I lost nearly a full tank of gas on the highway. One of the men who stopped had worked on GM vehicles in the past and was able to clip something together to stop the leak so I could drive the car. I drove to the dealership I leased the vehicle from – Hurd GMC. They were no help and did not seem to care about the issue or how serious this was for a two year old car with 37,000 miles on it. I was told I was out of warranty and they would not do anything for me and were going to charge me a $200 diagnostic fee. Disappointed by the poor service I received I took the car to my local mechanic who works on our other vehicle. They were shocked to see a fuel line on a 2013 vehicle break. They ordered the replacement fuel line from GM and I got my car back on Saturday October 10, 2015. On Sunday October 11, 2015 I took my car out to run errands and when returning to the vehicle I noticed a strong smell of gas, upon looking under the car I noticed that the fuel line was still leaking and from the same place!
On Monday October 12, 2015 we brought the vehicle back to the shop and they immediately got in touch with GM who sent out another replacement part and also recommended also replacing the metal line as they had been seeing some issues with this line. Under the recommendation of GM the shop replaced both lines and I got my car back on October 14, 2015. The problems I have experienced are unacceptable and could be very dangerous. Fortunately no one was hurt but had I been in the high speed lane and traveling at full speed limit when this happen, I or someone else could have been seriously injured by this issue. Given the age of the car and low mileage this is not a wear and tear issue, this is 100% defective part or manufacturing problem that I expect GM to fully reimburse me for the full amount of $669.49
A D V E R T I S E M E N T S
On Monday October 5, 2015, I was getting onto the highway when my vehicle stopped accelerating and someone pulled up on my side to inform me I was leaking fuel everywhere. I lost nearly a full tank of gas on the highway. One of the men who stopped had worked on GM vehicles in the past and was able to clip something together to stop the leak so I could drive the car. I drove to the dealership I leased the vehicle from – Hurd GMC. They were no help and did not seem to care about the issue or how serious this was for a two year old car with 37,000 miles on it. I was told I was out of warranty and they would not do anything for me and were going to charge me a $200 diagnostic fee. Disappointed by the poor service I received I took the car to my local mechanic who works on our other vehicle. They were shocked to see a fuel line on a 2013 vehicle break. They ordered the replacement fuel line from GM and I got my car back on Saturday October 10, 2015. On Sunday October 11, 2015 I took my car out to run errands and when returning to the vehicle I noticed a strong smell of gas, upon looking under the car I noticed that the fuel line was still leaking and from the same place!
On Monday October 12, 2015 we brought the vehicle back to the shop and they immediately got in touch with GM who sent out another replacement part and also recommended also replacing the metal line as they had been seeing some issues with this line. Under the recommendation of GM the shop replaced both lines and I got my car back on October 14, 2015. The problems I have experienced are unacceptable and could be very dangerous. Fortunately no one was hurt but had I been in the high speed lane and traveling at full speed limit when this happen, I or someone else could have been seriously injured by this issue. Given the age of the car and low mileage this is not a wear and tear issue, this is 100% defective part or manufacturing problem that I expect GM to fully reimburse me for the full amount of $669.49
- Jennifer K., Foster, RI, US