This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Vehicle stopped while driving three different times. Whenever alarm is turned on, car sometimes does not start next day. I've had to jump start it over 7 times in 9 months. Vehicle scheduled for review by dealer in three weeks.
Bulletin 14882 from March 2015 - My Vehicle has all the same issues as this Bulletin along with Oil Consumption issue. Dealer stated there are 4 more of my exact vehicle under 100,000 mils with the same issue at GMC dealer. GMC will not honor extension on my vehicle and neither will Extended warranty corp. CNA - because dealer said it was due to "mother nature & Freezing "
The contact owns a 2013 GMC Terrain. The contact stated that he noticed oil spots on his driveway that were coming from his vehicle. The contact called the dealer and was informed that the next appointment would not be available until six weeks. One day as the contact's wife was driving approximately 45 MPH, the vehicle stalled without warning. Due to the failure, the contact had the vehicle towed to the dealer where after a few weeks in their possession, they diagnosed the vehicle with engine failure. The manufacturer was notified of the failure and gave him the same information as the dealer. The vehicle had yet to be repaired. The failure mileage was approximately 89,000.
While pulling out of my driveway the car stalled and the stabilitrak light came on. Car would not start again. Had it towed to dealership because it seemed something electrical was the issue and now they say it needs a complete new engine because it lost oil compression. No oil light has ever come on, no other lights and no oil leaking on our driveway or anywhere else that we-??ve noticed. Dealership says they can-??t tell us exactly why the engine failed. The car only has 53000 mikes on it. We bought it in august of 2014 and maintain it appropriately
- Sandusky , OH, USA
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I purchased a 2013 GMC Terrain from dealer. It had 80017 miles. I have had over $4000 dollars worth of work done. Replaced spark plugs, vvt sensor, map sensor, oil change, brakes, battery, ecm, fuel induction device. I drove it about two weeks, and it drove fine. (All receipts available) my truck now starts up and just shuts off, it feels as if the idle is so low. Starts up again and then shuts off, I am afraid to use it. I called gm customer service, and gave me a case # 9-6969510190. They told me to take it to a dealership, and have them look at it. The previous owner, had a lot service done. The problem that I had before, and currently is the same situation. An independent mechanic shop told me that the oil, and engine is a common problem, and the gm dealer that I am taking to should look at that. A recall should be instituted, there are over 40k complaints.
When driving my Terrain, my traction control light came on, then a message on the display saying service stabilitrack and engine power is reduced. I couldn't go over a certain speed. I've taken it to Autozone to be put on the computer and it shows up stabilitrack. The car stops running and it takes a few minutes to get it running again. I just bought the car and I'm having problems with these lights and controls. I have read online about this same issue. Is this a recall or does it have to be more complaints about this first? I love my car but these issues are too much. The car has 211k miles on it. Please help
We have a 2013 Terrain that was repaired for excessive oil consumption (N192291100). Since that time, the vehicle has been experiencing catalytic converter/O2 sensor issues (N192287100), however GM says our vehicle doesn-??t qualify for the converter/O2 special coverage adjustment because it-??s not an affected VIN. I don-??t understand how it would have undergone the initial SCA repairs, but then the new SCA doesn-??t apply to it? The new one is a direct result of the first. The customer service reps I spoke with at GM couldn-??t answer this question or provide me a way to go up the chain to get an answer. Any guidance would be appreciated. Thank you.
Vehicle sputters on the highway sometimes shuts off at highway speed, when I turn my key off the car continues to run for 3-5 seconds. When I turn a corner vehicle sputters and tries to die sometimes does. When stopped at a stop sign vehicle will die. High pressure fuel pumps are known to do this and I have excess fuel in my oil.
I-??ve been having a issue with my oil consumption and display messages about servicing the stabilitrak and traction control. I could be driving and suddenly my engine power is reduced asking with these two messages. I received a letter from GMC about the excessive oil consumption due to degraded catalytic converter and/or oxygen sensor. The one oxygen sensor was replaced before I received the letter. The letter states I should get the oil consumption diagnosed. I-??ve went 4 times now and the oil dipstick smells like gas but the dealership is saying the special coverage has expired. My letter says otherwise. Why send a letter about a possible issue and then not help to fix it?
1. Engine burning oil, had to be replaced at 100,000 miles. In repair shop again, oil coming out of exhaust?? 2. Car would stall out while driving, try to accelerate at a red light, almost crashed a few times. Back window has been covered in oil from exhaust. Couldn't see. 3. Only used White Plains Buick/GMC for repairs. Car is there now. 4. NYS DMV is currently investigating 5. Check engine light just recently came
The contact owns a 2013 GMC Terrain. The contact stated while driving at various speeds, the vehicle would shut-off without warning. The contact had taken the vehicle to an independent mechanic who informed her that the variable valve timing (VVT) solenoid needed to be replaced. Neither the dealer nor the manufacturer was notified of the failure. The vehicle was not repaired. The failure mileage was approximately 94,000.
The contact owned a 2013 GMC Terrain. The contact stated while attempting to park in a parking lot at 5 mph, the vehicle independently accelerated. As a result, the vehicle ran into a pole. The air bags did deploy. A police report was filed. The contact sustained some bruising and swelling on her face and left arm and the passenger sustained a bruised knee. No medical attention was required. The vehicle was not drivable and was towed to an impound lot. The vehicle was not diagnosed or repaired. An unknown dealer was contacted and informed the contact that the vehicle was not under any recall. The contact was relating the failure to an unknown recall. The manufacturer had not been informed of the failure. The failure mileage was 170,000.
The engine in my 2013 GMC Terrain burns excessive amounts of oil. I'm constantly adding oil the the engine. Apparently the 'new' engine that was used in this vehicle is not working correctly. I don't have warrant left and I'm going to be stuck with a blown engine that is clearly the manufacturers error. I will never or will my family ever purchase another GMC vehicle. Pure junk!!!!
Vehicle burned a significant amount of oil. Parts were replaced under a lawsuit, but nothing was done to fix the problem. It is only a matter of time before it starts happening again.
Iin early 2020 I reached out to 2 different GMC dealerships in regard to the recalls that existed on my vehicle's engine and oil consumption. The vehicle was overconsuming oil (I would track the oil levels) and needed excessive oil changes. The first dealership said that my vehicle didn't qualify for the recall due to mileage when I just received the recall notice. Second dealership wouldn't even look at vehicle. A few months later the engine blew, spilling oil everywhere. The engine now needs a total engine replacement. Had the dealerships agreed to look at the oil consumption issues the vehicle was having and had knowledge of the GMC recalls on the vehicle, I wouldn't have an inoperable vehicle and needed to purchase a new vehicle due to the engine issues not being covered that were common knowledge on these make/model/year vehicles. I have tried to work with dealerships as well as my the financer of the vehicle, GMC needs to acknowledge this issue and contact me. Since the warranty ended on the vehicle the 1st year I owned it, I have put nearly $10,000 into faulty parts and replacements on the vehicle that weren't "covered". I would like this situation investigated due to the safety issues the engine caused that were refused to be looked at and now the negative financial aspect it has caused me.
11/9/2020 the engine light came on and the car randomly died so I had to have it towed to the dealership. They replaced both intake and cam sol valves, replaced the exhaust manifold, both HO2 sensors, heat shield, cat converter and high pressure fuel pump. This was all done at 121617 miles. Had no issues until 125,400 on 2/3/2021 the car randomly died while driving but I made it to work. On the way to get it checked out it made a loud noise and died resulting in being pulled out of the street and to the shop. They informed me that the timing chain came apart and the engine now needs to be replaced. It's 400 miles out of the extended warranty and the repairs in November totaled $3023.17 of which I had to pay $1,100 and now the car is inoperable and they want $7000 to install a new engine. I have found since this happened that this is a common problem that GM is aware of with the 4 cylinder engine. I kept up with oil changes and used synthetic oil
My Terrain is using motor oil excessively. After an oil change, I can drive 1000 miles then I start hearing a knocking noise on startup. I have to add motor oil at every fuel fill till my next oil change sometimes one quart and sometimes two or more. I have no leaks. The engine compartment is clean and dry and nothing is wet under the car ever.
GMC 2013 Terrain. Faulty engine make. Causing excessive oil consumption. Never alerted by any warning lights. Safety concern of engine possibly dying at any moment. GMC not willing to cover repair costs, even though there was a settlement reached, and they admitted over 40,000 customers not notified of engine issue. Please help!
A D V E R T I S E M E N T S
- Indianapolis, IN, USA