This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Vehicle was involved in a car accident and crashed into a bridge iron beam head-on. Vehicle's air bags failed to deploy. Hood and front of car smashed as vehicle was wrapped around beam. Only minor injuries to driver, as driver was wearing a seatbelt.
The contact owns a 2012 GMC Terrain. The contact stated that he fell asleep while driving an unknown speed. The vehicle traveled to the right side of the road and went airborne approximately 20 feet, landing on all four tires. The vehicle then traveled approximately 200 feet and crashed into an embankment. The air bags failed to deploy. The contact sustained a fractured back as a result. A police officer witnessed the incident and filed a report. The vehicle was destroyed and towed to a collision center. The manufacturer was not notified of the faulty air bags. The approximate failure mileage was 7,000. Updated 10/16/12
"on April 16th our son was driving on fairview rd. And traveling through a green light when a car that ran a red light hit him. ?his car ? a GMC 2012 Terrain was hit multiple times ? driver's front end, front end and spun around from the force and hit on the passenger side. No airbags deployed ?[xxx] was immediately contacted by on star, they called police, his car was totaled ?on 4/21 I emailed GMC and asked what department I would contact to file a complaint about the front and side airbags not deploying call from GMC 866-790-5700 ext. 22745 said on voice mail ? the airbag did not deploy as it should have" he made a case number [xxx] GMC has since declared this was a low threshold event - no need for airbag deployment - yet the car was totaled and our son has whiplash and contusions information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
2012 GMC Terrain. Consumer states the passenger seats air bag system and construction make the vehicle uncomfortable and initially unsafe for his wife a couple of days after purchasing the vehicle, the consumer's wife used a seat cushion to conform to the seat and the they soon discovered the air bag would not engage.
- Lake View Terrace, CA, USA
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- Bronx, NY, USA