This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Got into car one day and the drivers side seat had dropped to it's lowest position. Saw that a bolt that aids the seat riser mechanism had fallen out. Very dangerous if happened while driving. I was able to manually screw it back in.
Car rattles on start up and seems to be noisier than it should be. Drivers seat heater utilizes high heat no matter what settings it is on. If heater is left on I get a burning smell. Poor fuel economy, at best I get 22 mph. Engine runs rough in eco mode especially at an idle. I have had an occasional issue with hard downshifts when I decelerate then accelerate. I do mostly city driving.
Since I first purchased the car, it has given nothing but issues, the ac went out while still under warranty, it was fixed so I thought, it broke down again and because I was unable to describe word by word, I was told it would not be covered since it was not the same issue and I no longer had the warranty. A mechanic told me that GMC installed really cheap ac compresors/unit and he has had a lot of customers with same issue. It is a shame that we pay so much money in the purchase of a vehicle and in return we get a piece of junk. I need help.
Shoulder bolt that controls height adjustment on power driver's seat. I have asked on two different occasions and always no parts available. Do not allow wife to drive vehicle as there is significant difference in our heights.
The contact owns a 2011 GMC Terrain. The contact received a recall notification for NHTSA campaign number: 14V447000 (seats); however, the parts were unavailable to perform the repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
- Helendale, CA, USA
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The contact owns a 2011 GMC Terrain. The contact received a notification for NHTSA campaign number: 14V447000 (seats). However, the parts needed for the repair were not available. The dealer was unable to provide a specific date when the parts would become available. The manufacturer was contacted and could not provide an estimated date for when the vehicle would receive the recall repairs. The contact was not experiencing a failure.
The contact owns a 2011 GMC Terrain. The contact stated that the driver's seat bolt unscrewed causing the seat to move independently. The vehicle was not repaired. The contact was made aware of recall NHTSA campaign id number: 14V447000 (seat). However, the vehicle was not included in the recall. The manufacturer was not notified of the failure. The approximate failure mileage was 39,000.
The contact owns a 2011 GMC Terrain. The contact stated that the driver was traveling 25 mph and almost crashed into a pedestrian on a bicycle. The driver was unable to see the pedestrian until she was within an extremely close proximity. The contact stated that he had previously read in the owner's manual that the driver should be over 5'2 however, the dealer advised that they were not familiar with the contact's findings. The manufacturer was contacted and advised that they would further investigate the issue. The failure mileage was unknown. Updated 08/07/12 the consumer stated he read in the owner's manual that a person under 5'2' should not drive the vehicle.
This vehicle boggs down when giving it gas and will often cut off after stopping for no reason. There is a noise when you start the vehicle (like a clicking noise). The vehicle do not get the 32 mpg as what is stated, I get about 20 mpg highway. The gas needle does not work properly. I will fill up and still show 1/4 short. The leather seats are buckling and dealer says its normal but know others with leather seats & not happening to them. Recently took in for "service engine" light and malfunction light. This is new car & none of these issues should be happening this soon. I feel like it's a "lemon" and dealer is no help and these problems will compound as car gets older and warranty is over I will be out of luck. Unhappy customer.
On 11-21-10 my five year old son bumped his head on a hard surface that was not safely designed or padded properly. This happens when the brakes are applied strongly. Nothing was done by GM to correct this issue.
A D V E R T I S E M E N T S
- Upland, IN, USA