14287 - Customer Satisfaction Program. On certain 2003-2015 model year Chevrolet Express, 2003-2007 Chevrolet Silverado, 2008-2013 Chevrolet Silverado HD, 2003-2015 GMC Savana, 2003-2007 GMC Sierra 3500, and 2007-2012 GMC Sierra HD model vehicles equipped with a Duramax diesel engine and an engine-block heater (RPO YF2 and K05), continuously activating the engine-block heater through Ambulance body up fit ?shore power? may cause excessive heat buildup, cause a high-resistance short, damage the engine-block heater, or, in rare cases, melt electrical connections or cause an engine-compartment fire. Dealers are to: Replace block heater element with a revised heater equipped with EPDM O-Rings, shorter bolt and improved torque & angle. Disconnect the coolant heater from being powered whenever ?shore power? is plugged in. Add a label to the current cord, ?Avoid continuous use, for Cold Start Only?, unless the cord is damaged at either end, then replace the original cord. Provide the customer with an Owner?s Manual Insert found at the end of this bulletin.
