This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
2016 Denali 2500 Diesel - Loose steering, like many of the others complaining. I only have 13,000 miles on the truck since I don't drive it during Ohio winters (salt) and use it to tow my 6500 lb boat. Doesn't feel safe at all when towing. The dealer explained both the pitman and idler arm were worn. $1500 repair bill. Very frustrating that GM doesn't cover this potential safety related issue regarding vehicle control/stability. Several versions of Technical Service Bulletin's exist #PIT5501D as an example.
The contact owns a 2016 GMC Sierra 2500. The contact stated while driving at an undisclosed speed four years ago, the steering wheel became significantly loose, causing the contact to lose control of the vehicle. There were no warning lights illuminated. The contact depressed the brake pedal and veered to the side of the road. The contact then continued to drive at slower speed and away from other vehicles. The vehicle was taken to the dealer and was repaired under Technical Service Bulletin Number: PIT 5501F; however, after the repair, the front-end of the vehicle and the steering wheel would wobble while depressing the brake pedal. Additionally, the contact stated that the steering wheel failure reoccurred several months ago while driving. Upon inspecting the vehicle, the contact removed the driver's side wheel cover and discovered that the brake fluid had been leaking inside the wheel well and underneath the floorboard under the steering column. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 4,450.
While driving down the road pulling a trailer The steering wheel started to get sloppy it got up to 3 to 4 inches of play in the steering wheel before the wheels return either way The adjustment screw locking nut and clip all came loose and backed out and caused a slap in the steering gearbox The truck became unsafe to drive I had to park the truck until the parts were ordered and the whole gearbox had to be replaced at a cost of over $1500. GM has service bulletins out there on this problem they all came from one assembly factory but they said they would not repair the truck it was under my expense
Steering box adjustment screw backed out causing excessive slop in the steering wheel. This is a well documented problem with these trucks with GM's solution is to add locktite and torque nut. I believe that this is a temporary solution and it could backout again. Should have a mechanical lock to prevent it from backing out.
The contact owns a 2016 GMC Sierra 2500. While driving at high speeds, there was a lot of play in the steering wheel. There were no warning indicators illuminated. The vehicle was taken to dave smith motors (210 N division St, kellogg, id 83837) where the contact was informed that the vehicle operated as intended. The manufacturer was contacted and did not assist. The failure mileage was 43,000.
- Maple Valley, WA, USA
Search CarComplaints.com for these popular complaint phrases...
Truck steering is very dangerous. 4-8 inch play in the wheel left and right. You have to turn the wheel 4' either way for it to respond. The dealerships don't have a fix for this and there are 1000 of thread posts on this issue. This exact issue. People are going to die if this is not fixed properly and recalled by GM. The dealerships are putting loctite on the steering G but to prevent it from backing out but this does not last. It happens again only 1000S of miles later. Going down the road I almost ended up in the woods because my steering would not respond. Nightmarish.
2016 GMC Sierra 2500 hd. Consumer writes in regards to defective steering. The consumer stated the vehicle was repaired under the instruction of a service bulletin. The consumer requested to reimbursed for the repairs.
Steering has excessive play before tires respond. This has been case since a couple thousand miles on vehicle. Hard to keep traveling in straight line. Always having to correct, especially with 17K fifth wheel in tow.
Vehicle has been into GMC dealership service facility five times, in the span of 3 months. All service/maintenance has focused on loose steering and un-commanded vehicle pull. Issue reoccurs immediately following service. First issue was extremely non-responsive steering, where I could move the steering wheel multiple inches in either direction with no movement or reaction from the vehicle. Compounded with steering wheel had to be held off of center to make vehicle travel straight. GMC dealership service technician performed GM recommended fix, which did not resolve the issue. Returned vehicle to GMC dealership service department, where they found the steering gear, steering box and pitman arm to be damaged and thus replaced all items. This did not fix the issue. Returned the vehicle to the service department, where they found nothing wrong, and released the vehicle back to me the consumer with the persistent steering issue. The steering is loose. The wheel cants to the right if it is let go of, and when returned to center, the vehicle pulls to the left. Took the vehicle to a different dealer, and asked them to inspect the steering and suspension components. The dealership test drove the vehicle, noticed the right off center cant, along with the left pull, yet found nothing visually wrong with the steering or suspension. They are refusing to further diagnose the issue as they claim their visual inspection found nothing wrong, yet when driving the vehicle there is a noticeable steering issue. 2016 GM heavy duty trucks have this as a known issue, yet GM has not acknowledged it or created a solution. This is a highly unsafe condition, where the steering is unresponsive, and veers the vehicle in un-commanded directions.
On 5 different occasions the power to the truck cuts off and the steering wheel locks up while driving. On the dash the stabililock light flashes. This has happened to me while turning to get on a major highway, while driving down main roads trying to change lanes, and the last time I was turning into my banks drive through and had to slam on breaks in order to avoid crashing into the median. I took the vehicle back to the dealership patriot in killeen Texas and they said they updated the system and found no issues and could not recreate the issue I said I was having. This morning on my way to work, it happened again. This could be deadly if it happens again.
Steering is not tight and has a lot of slop before the tires actually turn. GM dealer identified a bad steering box and followed tsb pit5501F to determine there is a defect.
The contact owns a 2016 GMC Sierra 2500. The contact stated that the steering had excessive slack when turning the wheel. The vehicle was taken to a dealer who replaced the pitman shaft and performed further diagnostic testing. The mechanic drove the vehicle and the failure continued. The contact was waiting on a solution from the manufacturer. The manufacturer issued four technical service bulletins, but no recall yet to address the repair. The approximate failure mileage was 1,000.
While driving at 45mph in the left lane of a major city thoroughfare the engine quit running, power steering and brakes did not work. The check engine light came on when the engine quit running. I was able to get the vehicle stopped but the engine would not start. The vehicle was towed to the dealership where I was told this issue was reported in Arkansas, Louisiana and Tennessee. The dealership reported that shards of metal were found in the fuel injector and the entire fuel system would have to be completely replaced. Additionally I was told the parts are hard to get. The vehicle was purchased new and was 7 months old and had just over 7,000 miles. The vehicle is still sitting at the dealership 10 days later and has not been moved from where it was delivered by the wrecker service. GM has been notified but no response from GM or dealership management yet as to what caused the engine failure. I occasionally tow a fifth-wheel rv with this vehicle. I no longer feel safe driving the vehicle and would not consider purchasing another until a determination is made on exactly what went wrong.
A D V E R T I S E M E N T S
- North Canton, OH, USA