This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I called my local GMC dealer (Maxwell GMC, Round Rock, TX) in regard to the Takata Air Bag recall to get some details about the repair (e.g. length of time for repair, parts availability, etc.) In addition to their reponse regarding the length of time and parts availability I was told that their was a high probability that the dash on my truck would crack during the airbag repair. I was also told that the GMC dealer would not cover the cost of the dash damage as a result of the airbag recall work. Shouldn't the repair of the air bag cover any related costs as a result of the repair such such as damage to the dash?
Takata recall. The contact owns a 2013 GMC Sierra 2500. The contact received notification of NHTSA campaign number: 21V053000 (Air Bags) however, the part to do the recall repair was not yet available. The contact called the local dealer and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
Takata recall. The contact owns a 2013 GMC Sierra 2500. The contact received notification of NHTSA campaign number: 21V054000 (air bags) however, the part to do the recall repair was unavailable. The local dealer don moore Chevrolet located at 3232 villa point, owensboro, ky 42303 was contacted and it was confirmed that the part was not yet available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Cracked dash going from the passenger side airbag cover to the dash vent. Also, the mounting bracket for the sames vent clip is broken causing the dash cover to bounce around.
The dashboard in my 2013 GMC Sierra 2500hd has a crack that runs from the radius of the upper left hand corner of the passenger side airbag to the fwd edge of the dashboard that runs parallel to the windshield. The crack penetrates through the dashboard completely creating two separate sections with almost complete freedom of movement. Activation by the airbag will cause interference/contact between the device, and/or its components, and with the non-secured sections of the dashboard and most likely result in them being separated/dislodged and potentially launched in the cabin resulting in possible strikes to occupants. The vehicle was parked in my driveway with no crack and when I emerged the next morning and entered the vehicle, started the engine, the crack occurred. The mere potential for interference between the air bag activation and broken dashboard sections, obviously due to a poor, insufficiently tested design, (reliability testing?) should drive the engineers to revisit current risk analysis tools. It's clear the rpn for this type of failure mode in an fmea would not qualify under current industry standards.
A D V E R T I S E M E N T S
- Austin, TX, USA