This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The reverse or backup lights do not properly illuminate, as the angle does not allow for viewing dangers behind at night. The lights are angled to aim way too high, and the lights are aealed. No way to adjuat. An adult standing just three to five feet behind truck, the lights illuminate at chest level, meaning a small child could not be seen at all, even with the rear view camera. Speaking of the camera, it not longer displays low light situations. People are going to be injured or killed because of these lights, or lack thereof of. On researching, this is a known defect since GMC went to LED tailings in the 2024 1500. This problem was not in my 2024 3500 as they use different lights. This is a dangerous situation.
The reverse lights and high-definition camera system are woefully insufficient for backing up this truck safely in the dark. I have experience several near-misses due to the poor nighttime performance of the video system and reverse lights. This has been ongoing since the vehicle was purchased new. It impacts both the video displayed in the main touchscreen and the video rear view mirror. Furthermore, the reverse lights are sealed LED units that are non-serviceable.
The backup camera is useless at night. When backing up at night the camera is so dark you cannot see more than a foot or two behind you. If someone or something is behind you you will never see them before it-??s too late. The camera is supposed to be a safety feature! I talked to the dealer service department about this and they said it-??s a design flaw with GMC and nothing they could do. I Also looked online and see several people complaining about the same thing. This truck has as of today 268 miles on it. I called GMC help center and just got the runaround telling me I would have to go back to the dealer for them to fix the problem even after telling them several times that the dealer said nothing they could do it-??s a design flaw with GMC. I believe GMC should be made to do a recall and fix this safety problem.
Backup lights are very dark making it very hard to see at night while reversing to the point where they are unsafe. Cannot see at all in rainy conditions.
At night, when put into reverse, the exterior reverse lights do not illuminate enough to safely use the rear view mirror or backup cameras to safely navigate in reverse. I have owned a new vehicle every other year for many years and I have never experienced this any any other vehicle. I am going to look at aftermarket lighting options to be used when in reverse. This is a very big miss and safety concern on any new vehicle now days, let alone on a $80,000 pickup truck.
- Minocqua, WI, USA
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Extremely poor rear camera quality at night. Common complaint on GMC and Chevy 2023/2024 models. Unsafe to reverse at night due to poor camera image quality. Cadillac has already issued a recall on their units which are identical to the GMC and Chevy. Many posts on Facebook gmc at4 and Chevy zr2 owners groups about the safety issue
Component or system failure: Complete failure of the headlights and interior lighting, including the dashboard after post remote start - ignition on. Safety risk: Headlights and other interior lighting would not activate leaving the vehicle completely dark. The only remedy was to completely restart the vehicle. Reproduced": No. The vehicle is brand new with less than 100 miles. Inspected": No warning messages: there were unpresented in the DIC. However, the vehicle also would not shift from drive.
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- Vancouver , WA, USA