This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
While driving, the infotainment system will suddenly increase volume to 100%. Have had this happen 4 times. Unable to turn sound down the last instance (or turn it off). Was able to find a safe spot to park and turn the vehicle off. This did nothing, as the radio would not turn off regardless of what I had done. After roughly 5 minutes of the vehicle being shut off, the radio finally turned off. No matter how many times the truck was turned on and off, the issue persisted. The only "fix" that worked was to let the vehicle for some time, which seemed to reset the system. THIS IS A MAJOR HAZARD AS HAVING SUDDEN SHOCK FROM VOLUME ISSUES IS EXTREMELY DANGEROUS. The sudden increase in volume nearly caused an accident on the road (each time). Vehicle is being brought to a dealer today to figure out the issue, but I see that it has been reported in several forums online with no fixes appearing to be available. Prior to the issue, there was no other issues or prior symptoms to alert of an issue.
I am reaching out to you to make a report of a safety issue involving the 2022 GMC Sierra 1500 Denali model trucks (Vin [XXX] ). I recently read that there was a recall involving the 2020-2023 model 2500 GMC Sierra-??s and their Multi-Latch tailgate. I have checked with GMC and my local dealer to see when or if my model would be included in this recall and they have no answer/response for me. The reason for my concern is that I had an issue last year with my tailgate dropping while in motion while pulling my camper. The result was that my tailgate was destroyed and damages were made to my camper as well with both needing to be repaired. The only reason that the bikes, propane tanks, etc that was in the back of my truck didn-??t fall out and into moving traffic was because my camper was hooked up thankfully. Its very concerning to know that this same thing can happen again in the future at any given moment with the lack of a recall on my specific model truck. If the things I were hauling would have flown out the back at 60-70 mph it could have ended a lot worse for someone who was following behind me on the road. Additionally, the damages had to go on my driving record as an -??at fault-?? accident which in turn caused a rise in my personal insurance rates. My insurance company assured me that the only way this can be removed was if an active recall were to be addressed with my model truck for the tailgate issue. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
The radio volume went up to max an it's own twice, both times it almost caused a crash. Nothing would make to volume turn down, not the radio volume dial or the buttons on the steering wheel. I had to pull over, stop and turn off the truck.
On Feb. 27, 2024 approx. 04:15 left for gym and work. When arrived at gym and began to park, I put truck in reverse to check back line and noticed I was looking at my license plate. I then put into park and got out of truck and shut tailgate. Thinking not much about it, I must've touched the button the night before and hit a bump on way into work. Since I have a toneau cover, it fits pretty tight and I typically have to pull it down by hand. I heard about recall that day after I got to work from co workers. Checked my VIN, but did not come up as one of the tailgate recalls. March 7, 2024- Left again for gym and work approximately same time in AM. As I was driving into gym and work, another car coming up close behind me wanted to pass. The car then suddenly backed off to a considerable distance. As I got to gym and put in reverse to check my back line, I noticed I was looking at my license plate again. I know that I did not touch a button either on FAB or tailgate. because I park in garage and leave FAB in a secure place where it can not be pressed. If tailgate was down in my garage, it would have stopped garage door from opening and/or damaged my garage door. In either instances, I did not get a sensor alarm going off on my dash for "tailgate down", If its even equipped with that alarm.
- Fenton, MI, USA
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Multi-Function Tailgate keeps opening due to malfunction in tailgate switches. Going down the highway and suddenly the tailgate opens and materials in bed of truck are at risk of flying out the back. It is my understanding that they have recalled GMC Sierra 2500 models and above. Why not the 1500 GMC Denali model which is the same exact tailgate?
Electronic tailgate opened on its own. The tailgate opened while I was either driving down the highway or when it was parked earlier. When I went to park the truck I back the dropped tailgate into a poll because I believed the tailgate was locked closed but it had opened on its own. There is no recall on my vehicle but I believe there has been over 320,000 vehicles like mine that have recalls on them for the same issue. Tailgate opens on its own. I have not had it inspected because they want to charge $179 to run a diagnostic check on it. There were no warnings at all. I've owned the vehicle for around 3 months and there has been one or two time that I questioned if I left the tailgate open or not.
Tailgate inadvertently opens. There is no visual or audible alarm to inform me the rear tailgate is open. This is a Denali package truck. I have lost items, coolers, small folding tables among small items without warning. Most of the time I was traveling on a highway. Could cause accidents, injury to others as well as I have lost my belongings. I have had the dealership as well as 2 requests with GM customer service with no corrective results. The trucks tailgate will show an open display warning but only when top tailgate is down/open. If the whole tailgate is down/open there is no visual warning on dash. I believe there was an error in placement of open tailgate sensor when truck was produced. 2023 models have correct sensor placement and visual dash warning. The 2022 was a new redesign doe the Sierra class truck and there was a mistake where the open tailgate sensor was placed. I went to GMC virtual site and the 2023 model examined by GMC employee on visual check shows on complete tail gate down/open the same dash visual tail gate open alarm I see on my 2022 when only the top part of whole tailgate is open. My Dealership and GMC customer service have been involved for the past year. I have been reimbursed by GMC for my losses but problem still exists.
While driving, on its own, the radio volume surged to 100%. All radio controls were unresponsive, and the volume was maxed-out.. Volume bar on the console display was reading 100%. Was unable to turn the radio down or off. Issue did not resolve until I drove home and turned the vehicle off.
The truck was parked indoors for a two days for tailgate repair/paint. The fire department responded to a fire at 6am 10/11/2023 and per their report the fire was started in the engine area of a 2022 GMC Sierra Denali. I am not the owner of the truck, my vehicle was damaged as a result. Owner's insurance has inspected the vehicle.
We purchased a new GMC truck 1/27/23. Immediately there was a problem with a bad vibration. We first took it in for service 2/2/23 at 178 miles. The tires were balanced several times. Then they completely replaced the tires. The vehicle still vibrates at highway speeds. We took a trip in June that was a 6.5 hour trip. The vibration seems to get worse going up big hills. So when we returned we scheduled the sixth service visit. We took the truck in July 5th to Darrell Waltrip GMC. They kept our truck for 22 days. The first day, they asked us to come in and ride with the service department. He saw how bad the vibration was. He told my husband it seemed to be coming from beneath the truck and it was not the tires. GM made them swap tires and wheels. That did nothing. Talking to the service manager one day and he was telling us about occasionally -??rare vibrations-?? and having to replace something in the transmission. At the end of that conversation, he called us by another name. Apparently another customer was having this -??rare vibration-?? as well. An engineer finally showed up and drove our truck. He said it-??s normal for a truck to have a severe vibration and the other new trucks on the lot does the same. I know there are class action lawsuits regarding the -??Chevy shake-??. Our year model is pending a new lawsuit. After researching, it seems they have produced vehicles for years that have driveshaft issues. They also had problems with Goodyear tires. We feel they are ignoring a long time problem that they obviously are aware of. Every other manufacturer can produce a truck that doesn-??t vibrate at highway speeds or when in a bind going up a bigger hill. We worry something is going to break going down the road. We requested they declare the truck a lemon and repurchase but GM refused the request.
The vehicle is brand new with only 300 miles on the clock. Today while driving to work and listening to XM-radio the volume spiked to max and would not respond to controls to lower volume or turn off. I was able to lower by switching to a different output. It was very detracting and potentially dangerous since the Bose speakers are very loud.
Vehicle does not have a notification via chime or message stating the rear tailgate is open. There is a button on the dash that can open the tailgate when the vehicle is stopped at an intersection, this can be inadvertently pressed without the driver knowing, causing the vehicle to drop any cargo when accelerating or leaving the intersection. This can lead to serious injury or to any vehicle behind it. Many owners have already reported losing cargo such as tool boxes, paint cans and groceries spilling throughout intersections.
The back-up/reverse cameras black out mid action and also once the vehicle is put in Reverse. During inclement weather conditions, a car stopped abruptly in front of me to avoid a huge pool of water on the highway and the forward collision braking system did not kick in and now the light is illuminated on the dash board and won't turn off.
Electrical component- Dashboard is constantly glitching, blue-tooth will not connect properly, electrical appears to turn off randomly while driving to the point we have to pullover because it appears and feels like the truck is turning off. Power step running boards malfunction- They don't open or close when they are supposed to. Power step running boards also malfunction while driving. It is a risk because we've had to pull over in conditions that aren't safe, putting a family of five in danger. The problem has been reported to the dealership and manufacturer and has gone unresolved.
While operating the vehicle, the radio went to full volume on its own. Attempts to turn it down did not work. The radio turned down, when the buttons on the steering wheel were pressed, but turned back up faster than I could turn it down. The power button on the radio also didn't work. I tried pushing it and then tried pushing and holding it down for a few seconds. I had to end up grabbing my phone and shutting the Bluetooth off on the phone to get it to stop. Very unsafe and distracting. It has been documented in a forum where others have had the issue as well. It is the new infotainment system and appears to be a software bug. Here is a link to a forum where others have had the same issue. https://www.gm-trucks.com/forums/topic/260308-2022-refreshed-sierra-audio-issue-max-volume/
I have owned this GMC Sierra now for 4 weeks. I went to trailer our new boat and trailer with EOH braking system and during my ride home I would a Trailer brakes disabled pop up then finally stayed on and lost all braking to the trailer. Trailer was check and all good then found out that many others with GMC Sierras and Chevy Silverados had had this issue now for the past 3-4 months with GM still not having a solution yet we all have defective and very dangerous vehicles losing all braking with the trailer due to this issue. They need to be pressured to get this fix ASAP before someone dies. Here is the forum with many others complaining about this issue. https://www.gm-trucks.com/forums/topic/260521-2022-silverado-faulty-trailer-brake-controller-and-buggy-camera-when-trailer-connected/
Vehicle is equipped with a max trailering package and includes an integrated brake controller. Trailer brakes become disabled within 1-2 brake applications. A "Check trailer brakes" warning is displayed on the DIC followed by a "Trailer Brakes Disabled" alert. GM has issued a Bulletin No. PIT5948. Currently there is no work around or fix for the problem.
A D V E R T I S E M E N T S
- East Grand Forks, MN, USA