This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I temporarily had no control over the vehicle causing me to have an accident. While driving down a residential street approaching a stop sign intersection I merged into the center of St to pass a trashcan and in the process of returning to my correct position on the road I suddenly had no steering. Panicking from the loss I pressed my brakes an attempt to bring vehicle to a stop but was unsuccessful because the tires began a slide once noticing the traction loss I proceeded to release brakes and reapply in hopes of gaining traction the brief relief from brakes caused the vehicle to regain traction and while I still have no control over steering, the vehicle jerks towards the right side of the road and the brakes being reapplied the vehicle continues to slide off pavement making contact with stop sign and telephone pole.
During driving, the stability sensors would go off and show up stating stability turned off, or power steering turned off. The voltage on vehicle would suddenly drop from 15 to 9 and then back up. This will usually turn off the interior lights and electronics. I have discussed this with other 2014 Sierra and Silverado owners and they all advised this was occuring on their vehicles. There is a ground wire that was not properly installed under the dash which causes high resistance material to cause electrical issues. During one of my drives to work going 60 mph, the electrical components shut off and caused the engine to stop running. I was able to pull over while coasting on no power and restart the vehicle and it would continue to go. There have been times where the steering wheel would jerk while stationary as well. After many forum discussion this all related back to the ground wire not being properly installed by the manufacturer.
Dec. 11,2017 driving under 20 mph on a local road speed limit 30mph ball joint pulled out of control arm front drivers side. Front wheel fell over caused damage to tire and rim and disabled ABS system by cutting wires. Lucky I was not on interstate 84 going 65 mph in fishkill New York truck could have crashed with other vehicles or caused serious injury to occupants of my vehicle could have caused vehicle to roll over. Dealer claimed never heard of this happening and that I must have hit something to cause the ball joint to pull out of control arm, never hit anything not even a pot hole I am the only driver of this vehicle. Had to replace control arm which holds the upper ball joint which is pressed into control arm. Took dealer from Monday to Friday to complete repairs. Control arm not under warranty repairs cost $936.42. Found many complaints about ball joint and control arm separating on this vehicle online. Driver side front ball joint.
On or about 4 April, 2017 I experienced an alarm while driving my 2014 GMC Sierra. While traveling between conroe tx and plano tx, I received a warning steering stability. The alarm cleared so I checked my owners manual and it said to take it to a dealer if it didn't clear. I used onstar and had a diagnosis done on the truck. They reported no problems. The next day the truck shut down, in the middle of making a U turn. My daughter thought she had knocked it out of gear but couldn't get it to start until she turned it off and back on. The same thing happened again (this time to my wife) turning into a parking lot. She took it to a GMC dealer to have it checked out. They found a broken gear in the electronic power assist assembly. We heard that our vehicle had a recall # 17276, for problem with the steering. I then took it to the dealer where I bought the truck and had the computer updated to prevent the problem. I then ask for a reimbursement for having to have the steering module and negative battery cable replaced. I contend that, at the time, the cause of the steering problem causing the truck to die. When I ask a technician at mckinney if the recall was for the problem, he said: No that is just to change an error in the computer. Back in April, the only thing they could do to possibly prevent the stalling was to look for something like a power problem. Before I took the truck in I had no indication of power problems and I was never told how the negative battery cable went bad, only that it happens and the truck was out of the 36 mo warranty. I checked on the internet to see if anyone else was having the problem and what the solution to it was? I saw several people were having the problem, but nobody knew what exactly caused it. The consumer requested to be fully reimbursed for the repairs made referencing the recall #17276.
2014 GMC Sierra currently with 45,000 miles. Vehicle spent 40+ days at dealership in 2016 for vibration while driving between 69-72 mph they could not fix during 6 different service visits. It was under 3 year/36K mile warranty at the time. Began at 22,000 miles. In Nov. 2017 vehicle began losing power steering at speeds under 3 mph, especially in reverse. Also service stabilitrak light has come on randomly at low speeds. Problem was intermittent but is now becoming an almost daily occurrance. Afraid this will lead to an accident. Several close calls already. Radio has also turned off on its on about 5 times in the last 60 days. It will not turn back on until vehicle is re-started. Related or unrelated, while driving at night and applying brake pedal I notice a 1/2 second dimming of headlights and dash lights before they return to normal brightness. Battery and alternator tested fine by dealership. Dealership says vehicle VIN is not subject to any recalls. Dealership wants me to replace power steering gear for $2,500 which they "think" might fix the problem. Don't want to spend $2,500 without certainty it is the problem.
- Clayton, NC, USA
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The first time I was driving down the highway and I hit the brakes and the dic said service stabilitrak and a few other things and I lost control of steering and my cruise wouldn't work for a minute the second time I was driving down the road and I gases on it and the whole truck shutoff and back on but I lost control of the steering again then I turned in my driveway and lost all steering and all power and the truck died I had to turn the key 2 or 3 times and if finally started it lost all power it reset my clock and everything on my radio and dic
The contact owns a 2014 GMC Sierra 1500. While driving 5 mph, the steering wheel seized before the vehicle accelerated. The contact drove the vehicle to wilson county Chevrolet Buick GMC (903 S hartmann dr, lebanon, tn 37090 (615) 444-9642). The contact was informed that the vehicle was included in an unknown recall and it was repaired for free. After the remedy, the vehicle was operable, but the failure recurred in less than 24 hours. The steering wheel seized a second time and excessive force on the steering wheel was used, but the wheel would not turn. There were no warning indicators illuminated. The manufacturer was not contacted. The vehicle was not serviced for the second failure. The failure mileage was 34,941.
When making a full turn to the left with my 2014 GMC Sierra there is a loud thumping noise that you can also feel in the steering wheel. The problem started periodically and I had a dealership diagnosis. They heard the noise and found no problems. The noise has become more consistent and a third party mechanic believes it to be a steering rack failure. The vehicle can be stationary or moving at parking lot speeds to hear the thump.
Yesterday I was driving home on the highway driving approximately 75mph when without any warning a stability steering control light flashed on the dashboard behind my steering wheel. The car immediately jolted from driving mid 70's down to an immediate 67mph. This speed limit was the last thing that flashed before my dashboard blacked out, the steering column locked and the vehicle entirely lost power while driving. Seconds later my windshield wipers sporadically started moving (I did not engage the switch) and I watched the temperature go up from 70 to 80 without touching the gauge manually. The car jolted for almost 10 miles sporadically losing control intermittently and when I exited off the highway and made a left hand turn at a low speed (under 15mph) the steering completely locked and the car pulled off to the side of the road toward a curb. I gained control of the vehicle manually which was difficult but I did correct the drive path back onto the road. I pulled into the dealership at a low rate of speed and the car did the same thing as it did when I exited the highway. I'm in a loaner and the dealer has my vehicle. This vehicle was purchased used roughly 2 months ago from a registered GMC dealer with 40K miles on it. It now has roughly 44K on it. I have made 1 payment on this vehicle thus far.
Complete loss of power steering along with speed control being disabled when a turn signal is activated. Recall 17V414000 has already been completed and did not correct the problem. Both of these issues occur during the same drive cycle (issues have not happened simultaneously but will both occur at some point during the same drive cycle) they seem to only happen on drive cycles that last longer than 45 minutes.
Power steering recall. I have been in touch with my nearby GMC dealer for the past 2 months attempting to get this recall dealt with and fixed. I need this recall to be resolved no later than 20 Oct 17 in order for my vehicle to be shipped to my new duty station in Alaska as I will be doing a pcs (permanent change of station) for the army. If it can't be resolved by then I need some type of documentation sent to me stating it can't be resolved due to GMC lacking ability to fix the problem or remove the recall from my vehicle. Please email the documentation to [xxx]. very respectfully, [xxx] [xxx] [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).'
Had the recall for the low maneuver turning issue performed at a dealership when I had my oil changed on August 15, 2017. Less than a week later the issue occurred when turning into the driveway and dealership will not honor my complaint to fix it. The statement I hear is "we can't duplicate the problem" but I'm telling them it happened. Either the procedure to rectify the recall isn't working or they didn't perform it correctly. I need help.
The contact owns a 2014 GMC Sierra 1500. On several occasions, while driving various speeds, the vehicle stalled and lost power. The contact stated that the steering wheel seized and excessive force was required to maneuver the vehicle. The contact stated that the stabilink and power steering assist warning indicators illuminated. Also, while making left and right turns, the steering wheel jerked and the vehicle stalled. The contact had to jumpstart the vehicle when the failure occurred. The vehicle was taken to rivard Buick GMC (located at 9740 E adamo drive SR60, tampa, fl 33619 (813) 498-2153) where it was diagnosed that the power steering module needed to be reprogrammed. The vehicle was repaired, but the failure recurred. The manufacturer was notified of the failure and the contact was provided case number: 8-3174003373. The contact was informed that the complaint would be escalated and that he would hear back within two to three days. The approximate failure mileage was 75,000.
The contact owns a 2014 GMC Sierra 1500. The contact received notification of NHTSA campaign number: 17V414000 (steering). The dealer (hertrich Buick GMC of salisbury, 2016 N salisbury blvd, salisbury, md 21801, 410-202-8791) was notified of the recall and was unable to determine when the manufacturer would provide the solution to repair the recall. The manufacturer was notified. The contact had not experienced a failure.
While parking vehicle I tried to make a slight right turn, the steering wheel jerked out of my hand under extreme force and the vehicle shut off on its own. After the vehicle stopped I tried to turn right a few more times. Every time I did this the steering wheel would turn itself in the opposite direction about a quarter turn and the dash lights would turn off like the computer was reseting. The vehicle would not start right away, but did after turning the key to the off position for a few seconds.
Rounding a corner at low speed and the A/C compressor locked up and stalled the engine. I lost steering and brakes nearly hit a pole. Search for this issue and you will see that GM has a known issue on the 2014 A/C units that they are doing nothing about
It has been two weeks and no solution has been issued and meanwhile my vechile is stuck at dealers while I am stuck with paymnts and zero solution to fix my vechile and no idea how much longer it will be before it is repaired
The contact owns a 2014 GMC Sierra 1500. The contact received an unknown manufacturer recall related to the eps assist. The part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer was contacted (Buick GMC in beaverton, or) and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. VIN tool confirms parts not available.
My truck loses power steering when turning left and practically comes to a stop mid turn. It takes approx. 5 seconds to be able to continue through the turn. Stabilitrak notifications constantly alert on the dash for traction control, steering assist, etc and when doing slow maneuvering the A/C, stereo, and steering assist shutdown for a split second. Recall is open under N172085440 for 2 weeks now and I know other people experiencing these same safety steering issues waiting for the fix to be published for this recall. Please expedite the recall fix asap!!
When I am making left turns my stabilitrak warning goes off and locks up my steering wheel and won't allow me to turn and jerks the wheel which has caused a dislocated thumb and jammed fingers, it also powers down my entire electrical system. I have had several close calls with some serious accidents. I have almost been T-boned several times due to it powering down and not being able to turn. I have called the GM dealership and they said there is nothing we can do about this and they are aware of the recall. It's going to be a hefty lawsuit on their hands when someone is seriously hurt or dies because their steering wheel locks up. Early June is when I started noticing this issue and it has only been getting worse!
A D V E R T I S E M E N T S
- Moss Bluff, LA, USA