This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
While opening my tailgate window to unload groceries, the glass exploded and shattered into tiny pieces. Other than a few scratches, I had no injuries despite glass raining down on me. I've read multiple accounts of this happening to other Envoy owners. GMC needs to do something about this before someone is seriously injured!
I went inside wal-mart for maybe 1/2 hour and when I came out the window was busted out. We thought some punk smashed the window so we called the police. They watched the video of the parking lot and they said that there was no one by the car when it happened. I don't see how it can just "magically" smash into thousands of pieces with no one around but after reading through other complaints I can see that I'm not alone. Of the 202 complaints on here there are 10 (this makes 11) incidences where this has happened and GMC is not recalling them? I just don't understand. It is going to cost me $500 for a brand new window and it is a week and a half before christmas. We tried to find one in the junkyards but they cost almost as much as a new one. I am so frustrated right now.
On 12/5/2013, I left the schnucks grocery store around 4pm for home. When I arrived at home, I backed in the garage and my husband was waiting at the garage door for me so he could get the groceries. As I was getting out of my 2003 GMC Envoy XL, my husband was getting the groceries and started to tell me something when all of a sudden I heard this extremely loud pop/explosion (like a gun shot) and glass shattered everywhere. I didn't know what happened and immediately asked my husband if he was ok. The shattered glass had cut him on his forehead. There was glass shattered everyone in the SUV, in my groceries, in the garage, in my husband's hoodie, and even on my 2013 charger next to it. The hinges were off to the side of the Envoy with some hanging glass still attached. And what's even more shocking is that the rear broken window kept popping at the hinges and pieces of remaining glass would continue to break off and drop. I contacted GM about the vehicle to replace my window and to tell them what happened, but they said that since I have 137,000miles and had the vehicle ten years, it's out of warranty. I told them that was ridiculous because it should not matter whether it's out of warranty if the vehicle GM made is defective because there was nothing wrong with my Envoy until now. I'm pursuing matters further so they have not heard the last from me. I would recommend to also contact the attorney general's office to file a complaint because GM has to be held accountable for their actions. I will also be contacting the president of the GM company because my husband could have been seriously hurt and they need to incur the costs of repairs, not me.
My 14 year old daughter and 11 year old son opened the rear glass hatch to grab a shopping bag out of the back. As the glass hatch opened it shattered spraying glass on both of them causing minor cuts to their face, hands scalp. I was just walking up to them with my 1 year old son and had glass flung onto us with no injuries.
After unlocking and using the rear window glass multiple times daily, and twice earlier today, it exploded on the way up. This occurred within the first 1 inch of travel swinging up and rearward from being closed with very minimal manual force applied. The temperature today is 27deg.F, which is not the coldest use this vehicle has seen. There has not been any previous damage to the rear glass or gate, or anything in the rear of the vehicle. I write this at the advice of many online forum posts and complaints that I read through. I am hoping there is some time devoted by General Motors to finding a solution to this. I just had to ride home with wife and 4 kids shivering because of this. There seem to be hundreds of these spontaneous occurrences happening in all types of climates and conditions, which is what convinced me I need to share my incident to fuel the cause. Thank god everyone is ok. It was cold and my kids had their hoods up and were looking down when this happened. This could have been much worse.
- Eastpointe, MI, USA
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My 2003 GMC Envoy XL sle has a latch problem on the back doors, it has already been fixed but isn't resolved and the driver headlamp constantly burns out, 3 times in the last 2 months. I called on a recall but there isn't one. Its going to cause an accident at some point. The last time I tried to fix it the socket was burnt and plastic melted, that could've caused a major fire. I am very unhappy and don't know what can be done here, im going to get in big trouble because I can't put in another bulb it will cause more fire.
Windshield wiper problems as outlined in recall NHTSA #EA04002. My dealer says my vehicle is not in the recall but the problems are exactly as described. I have purchased a wiper motor I did not need.
The rear driver door popped open and won't close. The fan clutch failed 2 weeks after I purchased the vehicle. I thought the transmission went out because it was winding really high and not driving normally. Also the rear passenger doors on both sides have malfunctioned. The window on the passenger rear went out. I have not corrected the failures as of now.
No way to turn off the air/vent/heat system. Breeze blowing in 24X7 and the "recirculate" button only works when the fan is on. Extremely irritating when driving behind a bus, or in a dust storm, or during a fire. It is highly irritating to have air blowing in your eyes all the time, or on your feet making you cold; or the opposite during the summer. What if I don't want air blowing on me, hot or cold? I think it is dangerous to have to always fiddle with the temperature controls trying to make it comfortable while driving. If I had known this car was designed like this, I never would have bought it. Now I'm stuck with a car payment I never had before and a very sad situation.
A D V E R T I S E M E N T S
- Bozeman, MT, USA