This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Headlights go out on there own and may come back on a few minutes later but right back out again. The vehicle had this as a recall but if it was repaired the repair is not working. The manufacturer is claiming the recall expired, obviously without them making contact to do the repair. Now they think it's good business practice to ignore their problem and put customers lives at risk.
The contact owns a 2007 GMC Envoy. The contact stated while driving 70 MPH, the headlamps became inoperable. There were no warning lights illuminated. The contact stated she turned on the hi-beam and was able to continue to drive the vehicle. The vehicle was taken to the dealer; however, the dealer did not diagnose the vehicle. The dealer advised the contact to bring the vehicle in whenever the failure reoccurred. The contact stated that the failure had been reoccurring intermittently while driving. The contact contacted a second dealer Poage Chevrolet (851 W Pearce Blvd, Wentzville, MO 63385) who advised the contact that her vehicle could not be repaired under NHTSA Campaign Number: 15V519000 (Exterior Lighting) since the VIN was not included in the recall. The manufacturer was notified of the failure and confirmed that the VIN was not included. The vehicle was not diagnosed nor repaired. The approximate failure mileage was 145,000.
The daytime running lights (drl) and the low beam headlights do not light even when the dashboard light switch is placed in the 'headlight' on position. Troubleshooting revealed that this failure was caused by the body control module (BCM) located beneath the rear seat. A digital logic signal from this module, based on sensor inputs from the ambient light sensor, parking brake and windshield wipers, is provided to the under-hood electronic relay that activates the headlights. There are three possible signal outputs from the BCM...a logic low (lights off), a logic high (low beams full on) or a pulse width modulated signal to create the dimmer drl low beam intensity. If the BCM fails, the low beam headlights will not turn on. There is no affirmative input to the electronic relay from the light switch, not routed through the BCM, to activate the low beam headlamps. This is a major safety issue. When the BCM fails at night, the driver has no low beam headlamps. The only lights available are the fog lamps or the high beam lamps, but only after setting the dashboard light switch to the headlamp position. Headlamps are a necessity, not a optional feature. Their operation should not rely on an electronic sub-system whose failure mode prevents the low beam headlights from working. This system was designed the 'easy' way without regards to vehicle safety...namely that when the dashboard light switch is in the on position, the headlights are enabled by a signal directly from that switch. Without an affirmative enabling signal from the manual dashboard light switch, the system and vehicle operator is at the mercy of the BCM, which could fail at night or on the weekend (when a repair shop is unavailable) rendering the vehicle dangerous or un-driveable.
We have a 2007 GMC Envoy, intermittently our headlamps and daytime running lamps would cut off and on, sometimes while we have been driving in the city and on the highway and sometimes right when we put the vehicle in drive before we move. About a week ago they cut off and have not ever cut back on. We found on the NHTSA website that there had been a recall for the headlamps and daytime running lamps on 2006 - 2007 GMC Envoy, the recall is for the headlamp module. We contacted our local dealer about getting the recall repaired but were told our "VIN" was not included in the recall. We also contacted GM directly and spent over an hour on the phone with their customer support as well as a supervisor only to be told over and over there was nothing they could do to help. We took our vehicle to the dealer for repair since it is illegal to drive at night without headlights, after they diagnosed the issue with our 2007 GMC Envoy they reported that the problem with our 2007 GMC Envoy is the exact same issue as the ones that are covered in the recall, the headlamp module is bad! we once again called GM, gave them the diagnoses but once again they said there is nothing they can do! needless to say we are beyond frustrated.
- Henrico, VA, USA
Search CarComplaints.com for these popular complaint phrases...
Headlamps turn off win driving it has done this in the city and on the highway I have to pull over and turn the key off and win I restart it its fine. This occurred suddenly and intermittently still not determined why. I did find a recall on these vehicles but my VIN is not listed this is not safe and GM should pay fore it not me thank you. 2007 GMC Envoy
When driving at night with lights on low beams, the headlights will go out and only the high beams work. This happens when the vehicle is in motion, on both rural and city highways. This has been going on for 6 plus months. Most recently, last night.
Takara recall, on top of the complaints available to pick from my power steering system has just now started leaking consistently, I take it into the shop and they cannot find anything. They just want to replace the entire system. I have to refill every 2 weeks at least.
When driving in dark on single lane unlite highwaylow beam lights suddenly turned off. I had to drive with high beams. After 20 minutes when checked the low beams worked but went out after a few minutes. Now intermittently working.
Three times when I turn the car on and put it in gear, the headlights would come on, then after about a week or two they go out, so I purchase new head lights that wasn't the problem.so I put the original ones back on two days later they work, three times it happen now they are out again. They always go out after being park for some length of time.
The contact owns a 2007 GMC Envoy. While driving 40 mph, the headlights failed to work. After a few minutes, the headlights automatically turned on and worked normally. The failure occurred without warning. The vehicle was taken to the dealer (williston motors, 1801 2nd ave w, williston, nd 58801) where it was diagnosed that the fuse box needed to be replaced. The vehicle was not repaired. The manufacturer was contacted at 888-988-7267 and stated that the VIN was not included in a recall. The manufacturer provided case number: 8-3395918942. The approximate failure mileage was 137,000.
The light relay switch is bad. At night the lights go out and will only work if I turn on the bright lights after a while they come back on. I have received a special recall notice from GM but they said that my VIN number is not included even though the year make and model is they will only fix if I pay for it not sure why all VIN numbers are not included in recall if I'm having this problem the another VIN number is and they pay for fixing it at 100% regardless of the mileage. I had called and asked about the problem when it first started going out they said it was cost over $200 for the part. At that time I wasn't driving at night very little. But now I am and I need it fixed but they will not fix it under the special recall unless I pay for it. So I'm having to drive with my brights on when it goes out and I do not know when it will go out.
Headlights continue to go out while driving city streets and highway. Windows hesitate to go up and make a grinding noise. At times smells like smoke and then dissipates.
The contact owns a 2007 GMC Envoy. The contact stated that both the driver and passenger headlights failed to work without warning. The dealer (courtesy Buick GMC lafayette located at 4750 johnston St, lafayette, la 70506; (337) 504-7342) was contacted and stated that the dealer would not work with vehicles over ten years old. The vehicle was not diagnosed or repaired. The manufacturer was contacted at 888-988-7267 and stated that the vehicle was not under warranty and exceeded the mileage. The manufacturer was made aware of the failure. The failure mileage was 151,000.
The contact owns a 2007 GMC Envoy. The contact stated that the low beams failed to illuminate. The contact was not included in NHTSA campaign numbers: 13V248000 (electrical system and visibility), 12V406000 (electrical system and visibility) and 15V519000 (exterior lighting). The dealer also replaced the window regulator due to the windows failing to go up and down randomly. The vehicle was to be taken back to the dealer for further diagnostic testing. The failure mileage was not available.
The contact owns a 2007 GMC Envoy. The contact stated that the headlights randomly shorted out more than twice. The contact replaced the #46 fuse for the relay due to the failure but was uncertain if the low beams would fail again. The manufacturer excluded the vehicle from a recall. The recall details were unknown. The failure mileage was 120,000.
Both headlights abruptly stopped working. Low-beam headlamps and daytime running lights did not function. While researching possible causes and solutions, I discovered a GM safety recall (no. 14291) which precisely described the problem. Upon presenting the vehicle for repairs, the servicing dealer indicated the recall did not cover my vehicle. Given no other viable options, I approved the repair, the cost of which was $278. I contend that my vehicle should have been covered under said recall and am asking NHTSA to review this matter.
A D V E R T I S E M E N T S
- Lewistown, PA, USA