At approximately 8 am Friday January 27th I opened the back hatch of my GMC Envoy. Approximately 4-6 inches pulling it down to shut it the entire window shattered all over me, the ground and inside my car. I called my insurance, paid the deductible to have it replaced, it was fixed and then today January 28th, one day after having it replaced I was closing the door again and at approximately the same point in closing it completely shattered again. This is twice in two days. I was told the first time it probably had to do with the weather but the weather was warmer today than yesterday and several forums have shown this problem occurring in all weather conditions. This seems to be a vehicle issue vs a weather issue.

- Jber, AK, USA

The rear windshield of my 2005 GMC Envoy XL exploded for no apparent reason today. I lifted the full hatch (not just the window section) to place items in the back that I had purchased at home depot. I placed a can of paint, one bag, and a bag of sand in the back - nothing that was near the glass of the hatch. I then closed the hatch with enough force for it to close securely, but not with excessive force. As I walked to the driver side door to enter the car, I heard a loud pop that I thought was someone hitting the back of my car with their vehicle. As I walked around to the back, my rear window was shattered into a million tiny pieces. There were no objects or people around the window close enough to break it - it just shattered for no reason at all! the dealership says they have no record of issues with rear windshields, but I found information that differs on line. Fortunately, the deductible on my insurance is only $200. However, for others, I have seen where they have had to pay up to $1500 out of pocket for the expense because the dealership refuses to replace the window. The company that is coming to replace it said the window itself costs $937, not including the installation.

- Dallas, GA, USA

I have a 2005 Envoy that I purchased less than a year ago from a local Chevrolet dealership. On the day of the failure, I did not drive the vehicle to work. When I returned home, I found that the back trunk hatch had somehow opened on its own, causing it to separate from the glass. The trunk hatch was broken in such a manner that it could not have been brought on by another individual or object. After noticing this defect, I contacted the dealership. The automobile was taken to the dealership the next day where they filed a claim with the warranty company. However, the service technician decided that the struts were not the cause of the defect and worked properly and could not hypothesis on why this failure had occurred. He reported this to the warranty company who thus denied the claim because they do not cover the glass on the automobile. I was displeased with the outcome and contacted both the warranty company and the GMC headquarters myself, hoping that this initiative would resolve the situation. It is my belief that there is some type of defect that caused the hatch to open on its own. The company will only replace the struts and are requiring me to pay for the glass replacement and labor for something that I neither caused nor could have prevented.

- Jesup, GA, USA