This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2002 GMC Envoy. The contact stated that while operating the vehicle, an odor of fuel was present inside and outside of the vehicle. Also at times, fuel was seen on the pavement underneath the vehicle. The vehicle was taken to an independent mechanic who diagnosed the vehicle and stated that the fuel pump connection line was defective and needed to be replaced. The vehicle was not yet repaired. The local dealer and manufacturer were not notified of the failure. The failure mileage was 173,000. Invalid VIN.
Gas smell both in and out of vehicle. Within a couple of days gas would leak after car was driven. Fuel pump leaked due to rusted pipe on fuel pump to fuel line. It is the only exposed steel fitting and sits on top of the gas tank where water and moisture can collect, which is then conducive to rusting.
2002 GMC Envoy fuel smell. Took to 2 different GM dealers before problem was found. The 2nd GM dealer found it to be the fuel pump module which was rusted and leaking gas. GM would not stand behind this problem as she was the second owner. The problem is the way metal fuel pump module sits in the recessed portion middle of the plastic fuel tank invites moisture, rust, salt, corrosion etc. Replaced at our expense of $520 this is a design problem.
Was driving at 65 mph on highway. Depressed accelerator and vehicle did not accelerate. Went to pull over and noticed there was no power steering or power brakes. Motor had stalled. The vehicle behind me nearly collided with me as I could not maintain speed and I had to swerve amongst traffic to get to break down lane. Tried to re-start in breakdown lane and incident repeated within 100 yds. Vehicle was towed to GMC dealer for service. Dealer had vehicle fail at least 3 times on roadway under same conditions over a period of 4 days. Dealer diagnosed failure of fuel pump module (pump, sensor, filter). Parts are being replaced today. After an internet search, I learned this is a "common issue" with this model vehicle. Should be a recall or preventive maintenance bulletin.
- Leominster, MA, USA
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- Warren, MI, USA