This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2002 GMC Envoy. The contact stated that while driving 45 mph, a tire was on the road and the contact swerved to the left to avoid the object however, the power steering assist failed and the brakes failed to respond. As a result, the contact lost control of the vehicle and flipped approximately ten times and crashed into a guard rail. The air bags failed to deploy. The contact was taken to a hospital where there were injuries reported. A police report was filed. The vehicle was destroyed. The manufacturer was made aware of the failure. The approximate failure mileage was 65,000. Updated 09/05/14 the consumer stated the ignition switch may be the cause of the failure. Updated 12/16/2014
There is a problem with the ignition in my 2002 GMC Envoy when the vehicle is on the key comes out of the ignition and it is not suppose to. I noticed that GM has the problem online and found out the hard way that my vehicle has this problem but GM has not put the 2002 GMC Envoy on that recall list at all and I have already talked to them about it and they deny it I have the evnoy that the recals are on. All I get is the run around by GM about the recalls and they want me to pay for their mistakes. The Envoy has 4+ other recall items as well the GM company don't want to take responseability for what they let happen and they need to be held liable for what is going on with the vehicles they made.
I have been complaining of multiple problems with my 2002 GMC Envoy since I purchased it in 2002. The most serious of these is the fact that my engine seems to idle very high sometimes and my gauges quit working temporarily. On 7/25/2005 I lost all power to my vehicle while it was running. I lost power steering brakes, etc. And had to coast to safety. I was very lucky that I did not hit another vehicle or crash. Had this happened on a busy highway or while my children were in the car it makes me sick to think of what may have happened.
After numerous recalls on my 2002 Envoy I was leaving for work and the vehicle would not start. The dash lit up, horn, radio, alarm all worked, but the vehicle would not start. I could move gear shift from P to N and it still would not start. I had to have the vehicle towed at my expense. I was told GMC roadside assistance doesnt apply if you have aaa. Dealer said (according to the computer codes) that it might have been a faulty ingition switch. They replaced it but it happened again. Now the dealer said there are no comupter codes this time so they have no idea what to do. It has been at the dealer 10 days now. Every time the dealer turns the key it starts up with no problem. I have contacted GMC on a daily basis to find out what they plan on doing. I bought it new, and it only has 18,400 miles on it. I'm supposed to hear from GMC today on what they are going to do. This vehicle is not safe to drive. It has stalled on the highway about a year and after I restarted it, it would not shift out of a lower gear and the engine was very loud. I had to have the rotors machined at 12000 miles because the brakes were pulsing hard and the rotors were pitted. So much for buying a new vehicle that should be dependable! I'm making payments for a vehicle that I dont have!
Engine non-start problems -- waiting 15-20 minutes seems to correct. Wandering side view mirrors. Rubbing noise when turning tightly. Driver's side door movement noise when turning over bumps. Side mirror air noise. The 1st. Two (2) problems have been ongoing, and the most concerning, since the vehicle was purchased new in 2001. It has been in for repairs to two (2) GMC dealers numerous times, and an ignition recall repair was done and the dealer assumed it would correct the non-start problem. It did until yesterday. More importantly however, shortly after this vehicle was purchased, GMC's owner assistance help has been sought for these (2) problems assuming they may inform the dealer of engineering fixes, but to no avail.
- Greenwood, IN, USA
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- Little Rock, AR, USA