This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2002 GMC Envoy. The contact stated that while driving at an undisclosed speed, the vehicle was shaking. Upon inspection, the contact noticed that the rear subframe had fractured and detached. The vehicle was taken to an independent mechanic who diagnosed that the subframe needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA. The failure mileage was approximately 150,000.
Spare tire hoist secondary latch frozen, 2002 GMC Envoy. Spare tire could not be removed from hoist when a road hazard blowout occurred. Tow truck operator could not remove spare. After a tow to tire vendor, they could not get the spare down. Upon visiting a dealership they could not remove the spare tire and said the mechanism was 'frozen' and had to be replaced for $250, but they didn't have the part in stock. After a trip to another dealership, they cut the hoist cable, removed the spare and replaced the hoist part. One can only imagine the trauma if the family had been on us highway 50 in the middle of nowhere when this incident occurred. This must be a prima-facie violation of the FMVSS code that requires a spare tire. Yes, the spare tire is present, but it can't be installed on the vehicle. One would hope that automotive engineers know that the underside of a vehicle is subject to corrosion and design accordingly. Researching this issue, many enthusiast forums and other blogs reflect the frustrations of owners with the same situation. The common grassroots solution is to cut/grind off the secondary latch. Thus defeating the safety system intent. One can only hope they are not behind a moving vehicle with such a modification when the spare tire drops. GMC customer service, while polite, informed that they could not reimburse the cost of the hoist replacement because there was not a service bulletin covering the problem. Yes, the vehicle is long out of warranty, but this is a serious customer safety issue. From the forums and blogs, it is obvious that this is a pervasive problem, and the 'fix' might be more dangerous than the initial issue.
Consumer had all of the weather proofing on the vehicle replaced by the dealer as well as the clutch assembly. The fan clutch was replaced, the air bag indicator light came on. The consumer was told that nothing could be done if the light wasn't on at the time. The plastic trim from the seat belt broke, the seat belt failed again, the transmission would drag, the engine light was on and made a grinding noise, the drivers side tire was loosing pressure, the passenger inner door seal leaked, the clock on the radio would reset itself, the drivers side seat belt would lock up when the brakes were applied they would skid and pull to the right.
Vehicle's air bag light keep flashing/ vehicle running on high RPM's. air bag sensor replaced and calibrations had to be updated. Additional problems included faded window moldings, loss of power and steering. Ignition switch and fuse block was replaced. Inoperative power mirrors. Parts had to be ordered. Consumer was upset with the number of problems experienced with vehicle and the number of recalls on this new SUV.
While driving at 30mph headwind and topping out a large hill, front end lifts and swerves due to a large air pocket formed by the front of the hood, the top of the radiator and grill 'fins' or 'bars', the pocket is five inches deep, 4 inches high and 4 feet wide. Driver filled the pocket with nylon foam cut to fit and glued into place. The pocket caused the vehicle to lose traction for the front (steering) wheels and pushed the front end by wind gusts to an excessive and dangerous amount.
A D V E R T I S E M E N T S
- Holland, MI, USA