"45821 - SERVICE UPDATE. THE PURPOSE OF THIS SERVICE UPDATE IS TO PROVIDE THE CUSTOMER WITH A GOODWILL GIFT TO OFFSET CUSTOMER INCONVENIENCE, RESTORE CONFIDENCE IN GM, AND MAINTAIN LOYALTY TO GM. THE VEHICLES INVOLVED IN THIS SERVICE UPDATE HAVE PREVIOUSLY HAD THE CONSOLE LID LATCH REPLACED UNDER GM RECALL 16370. SOME OF THESE VEHICLES MAY HAVE RECEIVED A REPLACEMENT LATCH THAT IS INCORRECT FOR THE VEHICLE. THESE CUSTOMERS ARE NOW BEING ASKED TO BRING THEIR VEHICLE BACK IN FOR THE CORRECT LATCH UNDER CUSTOMER SATISFACTION PROGRAM 45820. FOR THEIR INCONVENIENCE, DEALERS ARE TO OFFER THE CUSTOMER A SELECTION OF ONE OF THE AVAILABLE GOODWILL TOOLS LISTED IN THIS BULLETIN. BECAUSE EACH CUSTOMER HAS UNIQUE PREFERENCES, PLEASE OFFER ALL OF THE OPTIONS FOUND IN THIS BULLETIN TO THE CUSTOMER AND ALLOW THEM TO SELECT THE ONE THAT BEST SUITS THEIR SITUATION.
PLEASE NOTE THAT NOT ALL VEHICLES IN NONCOMPLIANCE RECALL 16370 HAVE HAD AN INCORRECT CONSOLE LID LATCH REPAIR, AND SO THEY MAY NOT BE INCLUDED IN THIS SERVICE UPDATE. THE GOODWILL OFFER DESCRIBED IN THIS BULLETIN SHOULD BE PRESENTED TO THE INVOLVED CUSTOMER WHEN THEY PICK UP THEIR VEHICLE AFTER HAVING CUSTOMER SATISFACTION PROGRAM 45820 PERFORMED ON THE VEHICLE. "
