27620 - CUSTOMER SATISFACTION PROGRAM. GENERAL MOTORS IS RELEASING CUSTOMER SATISFACTION PROGRAM 27620 TODAY. SOME VEHICLES EQUIPPED WITH HEAVY-DUTY TRAILERING PACKAGE, WHICH INCLUDES A TRAILER HITCH RATED AT 7,000 LB, MAY HAVE BEEN BUILT WITH A 3,500 LB TRAILER HITCH. IF A 3,500 LB TRAILER HITCH IS USED TO TOW MORE THAN 3,500 LB, CRACKS COULD DEVELOP AT THE HITCH. OVER TIME THESE CRACKS COULD POTENTIALLY SPREAD AND FATIGUE THE HITCH. IF THE VEHICLE IS BEING OPERATED WITH A TRAILERED LOAD, A FATIGUED TRAILER HITCH COULD ALLOW THE TRAILER TO SEPARATE FROM THE TOW VEHICLE. DEALERS WILL INSPECT FOR THE PRESENCE OF THE HEAVY-DUTY TRAILER HITCH AND, IF NECESSARY, INSTALL A NEW HITCH.
