I experienced the loss of power steering while driving. It was almost impossible to steer the vehicle while driving. I went on line and noticed a recall for my exact vehicle of the exact problem. The recall bulletin 15595A, was dated February 2016 and explained that the steering gear torque sensor cover assembly was to be replaced. However, apparently my VIN number was not listed. I went to the dealer and it was diagnosed with Code C0545(power steering problem). The dealer recommended the same repairs as the recall notice. The dealer showed no interest in contacting GM to see if this can be fixed by this recall. They claimed because of the year and mileage that they would not move forward with this. I contacted GM myself and explained the situation. I was told that GM would not cost assist with this problem. I find it odd that GM recognized this issue as a real safety hazard on the same make, year and model of my vehicle and refuses to assist in the repairs. The mileage and year has nothing to do with this problem. The problem was and is an existing problem with this particular vehicle. This issue is a sporadic issue and and started approximately [XXX] and continues. I feel this problem is an existing problem with all of these year, makes and models whether the VIN number was listed or not!! It's an accident waiting to happen!! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Vista, CA, USA

The contact owns a 2015 GMC Canyon. The contact stated while driving at approximately 55 MPH, the stability-track and power steering assist warning lights illuminated. The steering wheel became very stiff and required added effort to steer the vehicle off to the side of the roadway. The contact stated that he turned the vehicle off and opened the driver's side door and then attempted to restart the vehicle. The contact stated that the power steering functionality was regained. The contact stated that the failure was intermittent at first but had gradually become a reoccurring failure. The contact drove the vehicle to a local dealer who diagnosed the vehicle and determined that the steering gearbox needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure. The contact researched online and related the failure to NHTSA Campaign Number: 21V213000 (Steering). The failure mileage was approximately 92,000.

- Kearny, NJ, USA

The contact owns a 2015 GMC Canyon. The contact stated while driving approximately 60 MPH, he observed that the "Power Steering Service Required" and the stabili-trak warning light was illuminated. The contact stated that the steering wheel was very stiff, and excessive force was needed to turn the steering wheel. The contact pulled over and turned off and restarted the vehicle and the power steering functionality returned. The contact stated that the failure was a recurring failure. The contact had taken the vehicle to an independent mechanic who diagnosed and determined that there was a failure of the steering gears and the electric power steering assist. The mechanic informed the contact of NHTSA Campaign Number: 21V213000 (Steering) however, the VIN was not included. The contact researched online but found no recall associated with the VIN. The contact called a dealer, but the call was never returned. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was approximately 300,000.

- Palmdale, CA, USA

My 2015 Canyon power steering goes out. There have been 2 recalls on this vehicle, 21V213000 and 16V054000. My vehicle was not recalled, but is having the exact problem that is on the recall. I have taken it to the dealer and they say they cannot duplicate and there is no recall on my vehicle. This is a dangerous situation and it needs to be fixed. Is there anything I can do" can you add my vehicle to the recall" it is getting worse.

- Sarasota, FL, USA

The contact owns a 2015 GMC Canyon. The contact stated while driving approximately 70 MPH, the vehicle lost power steering functionality. The stabili-trak warning light was illuminated. The contact stated that he pulled into a parking lot. The contact stated that he turned off and restarted the vehicle, and the power steering became functional; however, the failure recurred while driving to the residence. The vehicle was taken to the dealer, where it was diagnosed that the power steering gear had failed. The dealer determined that the power steering gear box needed to be replaced. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 16V054000 (Steering) however, the VIN was not included. The manufacturer was notified of the failure, but no assistance was provided. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 92,000.

- Colwich, KS, USA

I was driving my truck when, LOSS OF POWER STEERING ASSIST AND MY DASHBOARD DISPLAYED WARNINGS. I was able to slow and pull off to the side and stop safely. I turned the car off and back on it cleared for a short time within that week it happened 3 other times. Years 2014-2015 have had several recalls for the steering. My truck was not on the recall but having the same issues.

- Johns Island, SC, USA

See attached document for complaint

- Wrightwood, CA, USA

2015 GMC canyon power steering wheel locks up on several occasions while driving and can no longer steer properly on the road and freeway, major safety concern almost caused accident several times There has been a past recall for this same issue on model of trucks 2015 GMC Canyons Reference recall ID N202325410 Just a concern might have been part of the issue and was missed on recall

- San Leandro, CA, USA

The contact owns a 2015 GMC Canyon. The contact stated that while driving at various speeds, the steering wheel became inoperable. The service power steering and stabili-trak warning lights were illuminated. The vehicle was taken to the local dealer where it was diagnosed and determined that the steering column needed to be replaced. The vehicle was not repaired. The contact stated that the failure was related to NHTSA Campaign Number: 21V213000 (Steering). The manufacturer was contacted but no assistance was provided. The failure mileage was approximately 50,000.

- Cleveland, OH, USA

UNKNOWN: Power Steering fail while driving. Making it a serious safety and dangerous hazard. Making steering almost impossible to turn the wheel and I have to pull off to the side of the road, park, turn the engine off, wait a few minutes and turn the key (engine) back on. Most times it will reset and I have power again and sometimes it doesn-??t. This has happened many times and I have called GMC to see if there-??s a recall but they said none. I have taken it to my local mechanic and he stated that it can be an electrical related issue and told me to take it to GMC dealer repair shop in the area.

- Bradenton , FL, USA

on 5/24/2023 as I was driving the wheel became stiff, I was unable to continue driving. I had to shut down in the middle of the road. I turned the vehicle off and restarted it. This fixed the issue. on 5/25/2023 as I was driving the exact same situation occured. I have not driven the vehicle since parking it at a relatives driveway. The warning light to service power steering came on both times.

- Pasco, WA, USA

The contact owns a 2015 GMC Canyon. The contact stated that the steering wheel became firm, requiring excessive force while steering the vehicle. The traction control and the "Power Steering Drive with Care" messages were displayed on the instrument panel. The vehicle was taken to a dealer where the 4-WD system was replaced. Upon investigation, the contact linked the failure to NHTSA Campaign Number: 21V213000 (Steering). The manufacturer was notified of the failure. The vehicle remained in the possession of the dealer. The failure mileage was unknown.

- Cheboygan, MI, USA

My wife drives this vehicle. Ever since the 2021 recall "fix", we've been having intermittent issues with two errors; service stabilitrak light and loss of power steering in the truck. This poses major safety issues as my wife is not strong enough to drive without power steering. Once the vehicle is turned off, it resets and the other goes away, but comes back randomly while driving. Latest incident listed below. We've had it looked at multiple times just to have an inability to reproduce the issue at the dealership or shop, except for this most recent time. They said the fix that was done for the safety recall in 2021 didn't actually fix the issue, which was the steering rack needing replaced at $1600. It's unbelievable to think the GM will not actually fix a known safety issue across many Colorados and Canyons (quick Internet search will prove the vastness of the issue). As you can see from the uploaded recall letter, this is the exact issue that still has not been addressed with a fix. Whatever they did before did not fix it at all.

- Wilkinson, IN, USA

The contact owns a 2015 GMC Canyon. The contact stated that while driving at an undisclosed speed, the vehicle experienced a loss of power steering as the steering stabilization warning light was illuminated. The vehicle was taken to a local dealer, where it was diagnosed that the steering gear torque sensor needed to be replaced. The contact was made aware of NHTSA Campaign Number: 21V213000 (Steering); however, the VIN was not included in the recall. The vehicle was not repaired. The contact then stated that while making a right turn to exit the highway, the failure reoccurred and he almost crashed into a highway barrier after the steering wheel became difficult to turn. The manufacturer was made aware of the failure and confirmed that the VIN was not included in a steering recall. The approximate failure mileage was 82,000.

- Saint Petersburg, FL, USA

While driving my 2015 GMC Canyon my power steering service light goes on and I have no power steering making difficult and dangerous to control my vehicle. Also, at the same a service stabilitrak light goes on. I'm aware of a recall for this problem as been issued for 2015 GMC trucks but so reason my truck is not included in this recall even though I am experiencing the same problems for which the recall was issued. I have taken my vehicle to a GMC service center and am satisfied with their findings. I feel this is a dangerous situation as my steering goes out without warning which could lead to a crash. I think my vehicle should be included in this recall and repaired with no cost to myself.

- Pueblo, CO, USA

The contact owns a 2015 GMC Canyon. The contact stated that while driving at an undisclosed speed, the power steering assist failed, and the steering wheel became difficult to maneuver. The contact was able to navigate the vehicle off the road. The power steering assist and stabili-trak warning lights were illuminated. The contact turned off the vehicle and waited 15 minutes and was able to restart the vehicle. The vehicle was taken to an independent mechanic where it was diagnosed that the steering gear torque sensor cover assembly needed to be replaced. The vehicle was not repaired. The contact was informed by the independent mechanic of the NHTSA Campaign Number: 21V213000 (Steering) however, the dealer and the manufacturer were notified of the failure and the contact was informed that the VIN was not included in the recall. The failure mileage was approximately 113,000.

- Bremen, GA, USA

My 2015 GMC Canyon over the last 5 months has lost complete power steering control randomly while I am driving. Stability tracker warning light does come on. This proves to be so incredibly unsafe. I contacted Ron Norris GMC in Titusville, Florida and they said my Vin # does not allow for the 2021 recall however, the recall describes exactly what is happening to our vehicle! I was told I would have to pay $170 for them to look at it and that it would take 4 days or so. My Vin# needs to be added to the recall list as I fear the possibility of an accident may occur. This puts other vehicles on the road as well as our safety at risk. Dealer refuses to consider the fix without payment.

- Cocoa, FL, USA

Power steering failure while driving. I was told by NHTSA advisors that the recall had been repaired in 2017, but is still exhibiting recall symptoms. After turning vehicle off and restarting, it would drive fine for a couple minutes then start again with the power steering loss. Manufacturer states that the recall is repaired and I am responsible for additional repairs. My safety and others is at risk due to their negligence.

- Columbia, SC, USA

As I was driving down the interstate, I lost power steering once again. This is the 3rd time it has happened. It says there is no recall for my vehicle, and the dealerships keep saying that since it's not listed on the recall by the VIN, I would be responsible for the repairs. Who do I need to get in contact with to fix this issue?

- Columbia, SC, USA

Vehicle lost power steering. Once vehicle is stopped, turned off, and turned back on, power steering is regained. But will continuously lose it while driving.

- Columbia, SC, USA