This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2017 GMC Acadia. The contact stated that upon pulling into his driveway at 10 mph, the cvc axle detached from the vehicle. The contact researched and discovered NHTSA campaign number: 17V516000 (power train) which he linked to the failure. The contact called jones motor company (545 florence rd, savannah, tn 38372) and had the vehicle towed to that dealer. The contact was informed that he had to pay a diagnostic fee to determine the failure. The contact declined the diagnostic fee and the vehicle remained in the possession of the dealer. The vehicle was not included in NHTSA campaign number: 17V516000 (power train). The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was 75,680. The VIN was not included.
When shutting vehicle off after placing in park the display panel shows a message telling driver to shift to park. The vehicle engine will shut off but the electrical system won't shut down until the battery protection timer shuts everything off. Doors don't want to lock but will eventually as well. This occurred previously when the vehicle was about 18 months old and the dealer made a repair consistent with the manufacturers tsb that was issued. The vehicle is now out of warranty and the dealer is trying to get GM to participate in the repair but it's been 3 weeks with no answers.
My vehicle would not shut off after I put the vehicle in park. Kept getting messages that said "shift to park" when it was already in park. The dealer replaced the shift mechanism and the wiring harness at my expense.
The 2017 GMC Acadia I own will not recognize when the vehicle is in park. It states to move to park to shut the vehicle off when the vehicle is already in park. This happens when trying to shut off the vehicle but I am unable to because of the "shift to park" warning. I have to push the stick forward and turn the car on and off several times for the message to disappear. Had this fixed by GMC but they refused to cover under powertrain warranty.
The contact owns a 2017 GMC Acadia. The contact stated that the vehicle failed to shift into park making it difficult to shut-off the vehicle. The contact stated that the engine failed to shut-off sometimes and would not allow the driver to leave the vehicle. The shift to park message was displayed on the instrument panel. The failure recurred several times. The vehicle was taken to riverhead Buick GMC dealer located at 1423 old country rd, riverhead, NY 11901, where the technician replaced the wiring harness however, the failure recurred. The vehicle was taken back to the same dealer who replaced an unknown part in the gear shifter. The manufacturer was made aware of the failure and provided a case number. The contact stated that the vehicle was repaired. The failure mileage was approximately 29,000.
- Rocky Point, NY, USA
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Shift to park message on the info panel and car did not go into park and began rolling away. Had to turn car back on to shift into park. On occasion, it requires multiple start/stops. This is safety issue in that if you think you're in park the vehicle can roll and potentially hurt someone because it's not actually in park. The car was stationary when the problem occurred.
The "shift to park" warning message shows up and won't permit car to be shutoff. Vehicle is stopped and at rest and is placed in "park" as designated by shift lever light and dashboard indicators, and the auto door unlock feature activated correctly when placed in park. On 9/21/20, it took me about 10 minutes of trying different positions and by physically moving vehicle to a different parking space. Problem occurs sporadically. This same problem has occurred a total of about 5 times in the last 2 weeks but not as severe as this last time. Vehicle was previously serviced 11/2019, when vehicle was under warranty with 10,062 miles for the same issue in which the dealer replaced a shifter harness. Now, 9/21/20, 10 months later, and 12,400 miles, the same problem has re-emerged. The vehicle is now out of warranty. This is obviously a manufacturing or engineering defect.
The contact owns a 2017 GMC arcadia. The contact stated while stopped with the vehicle in park, the shift to park message displayed on the instrument panel with an abnormal chime heard. Additionally, the doors failed to lock securely. The contact called shelton Buick GMC Inc (855 S. rochester rd, rochester hills, mi 48307, (248) 266-2156) and was informed that the repair was not covered under warranty. The vehicle was not diagnosed nor repaired. The manufacturer was contacted. The failure mileage was 25,000.
I will shift my car to park and then I go to shut off the car and I get a message that pops up saying "shift to park" I can not lock my car and wont shut off filly until I can get it to shift into park fully. Vehicle was stationary when I shifted to park it had happened about 10 to 25 times in the last month
The vehicle does not recognize when it is in park. Sporadically vehicle will not go into park and thus can't leave vehicle. Safety concern! I understand this is a known issue.
The contact owns a 2017 GMC Acadia. The contact stated while the vehicle in park, the shift to park message displayed on the instrument panel causing the vehicle to not be able to turn off. The failure occurred on several occasions. The vehicle was taken to local dealer (lou fusz Buick GMC located at 10950 page ave, St. Louis, mo 63132) where it was diagnosed that the shift gear and wires needed to be replaced.the vehicle was in process of being repaired. The manufacturer was made aware of the failure, filed a case and referred the contact to NHTSA. The failure mileage was approximately 10,950.
Whenever I shift the vehicle to park and turn off the engine, a message is displayed that says 'action required shift to park.' It does not recognize that the vehicle is in park and therefore will not let me leave the vehicle. Sometimes I have to turn the vehicle on and off several times and shift back-and-forth from dr. To park several times before I can get out of the car. I have taken it to the dealer twice now. The first time the fix didn't work and the second time was just yesterday so time will tell.
This is the 2nd time, fixes in March 2019. Now having same problem. When I put the SUV in park I get and error message 'shift to park'. according to GMC there is a technical service bulletin issued but no recall. Of course dealer will not cover cost since it was repaired over a year ago. Vehicle was out of warranty already so I already paid over $330 to have repaired once. GMC will offer no help. Sometimes takes me as many as 10 times turning vehicle on and off before I can get the vehicle to clear the message.
My 2017 GMC Acadia with 40,000 miles on it has been saying 'shift to park' when I try to turn it off. The only way to get it to turn off and be safely in park is to continuously turn it back on shift to reverse or drive move the car a few feet and try again. It continues to take multiple times and the only thing to 'fix it' GMC claims is to replace a lever and that takes 5-6 hours at 135$ an hour and 2 150$ parts. It is not covered under warranty and is a huge safety issue as you either cannot get the vehicle into park and have it safely stuck or it will continue to stay on and possible roll away. There are hundreds of thousands of forums and posts about this issue and even the people who got it 'fixed' still have issues. It is a safety issue and GMC needs to figure out what is causing it how to fix it and do an emergency recall if they cannot figure it out then they need to fully recall the 17-18 Acadias and provide replacement vehicles as this is a major safety risk. I cannot be stuck at a place during a global pandemic because my car is stuck due to an issue that GMC cannot fix.
With vehicle stationary, I attempted to place the transmission in "park" and turn off the vehicle. The dashboard information screen displayed the message "shift to park" and would not allow the vehicle to fully shut down (headlights remained on) even though the shift knob was in "park" as well as "P" displayed on the dashboard screen. The electronic emergency brake was inoperable and the vehicle seemed to be at risk of rolling away. This left me stranded with the vehicle and unable to remove myself from it.
Shift to park message appears when vehicle has been shifted into park. Car doesn't turn off. Takes multiple attempts trying to jiggle shift lever, shift from drive to park, or click shift lever button before message disappears. Dealer replaced wiring harness Feb 2020, message started appearing again within the last week (July 5 2020)
Shift to park error message while depressing brake and shifting vehicle to park position not moving in stationary position and turning off vehicle error message occurs will not allow vehicle to turn off fully nor recognize vehicle is in park.
The contact owns a 2017 GMC Acadia. The contact stated the vehicle failed to acknowledge when the gear shifter was placed in the park position causing the battery to become drained. Additionally, the contact was unable to turn off the vehicle with the gear shifter in neutral. Randy wise Buick GMC (2530 owen rd, fenton, mi 48430, (810)936-4300 stated that the warranty was expired and there was no recall on the vehicle. The vehicle was not repaired. The manufacturer was contacted and informed of the failure. The approximate failure mileage was 36,000.
A D V E R T I S E M E N T S
- Olivehill, TN, USA