The infotainment system quit working. The screen says "Waiting for Update Media", but it never updates. It runs for 20 minutes and then the screen goes black. It tries to update again for 20 minutes, but never updates and then the screen goes black. Obviously we have no Navigation, Bluetooth, Radio controls, Front or Back up Cameras. This is very dangerous, especially when we have no cameras. We stopped at Earnhardt GMC in Mesa Arizona. They didn't even come out to look at the vehicle. He just said "You need a new radio". We have called GMC customer service and tried resetting the system as per their instructions to no avail. This is very frustrating as no one seems to be able or willing to help us with this issue.
CarPlay won't connect or disconnects after 20 minutes. Bluetooth only connects some of the time if you decide not to try CarPlay. Lots of eyes off the road trying to figure out what is wrong. Sometimes the only thing you can do is pull over and restart the car. Extremely frustrating. I called the dealership right after I purchased it and they said there was nothing they could do. I've had it in the shop twice after that.
WOW - got rid of my 2014 traverse lease, n leased a 2017 arcadia- with navigation/etc, this radio SUCKS.. stations I listened to in my traverse 75miles from my home, become all static at 35/40 miles...n under a clear sky,no obtructions overhead, Sirius goes out offen... piss-poor radio I have for the next 3yrs unless there is a fix..
- Ronald S.,
New York, US
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The infotainment system quit working. The screen says "Waiting for Update Media", but it never updates. It runs for 20 minutes and then the screen goes black. It tries to update again for 20 minutes, but never updates and then the screen goes black. Obviously we have no Navigation, Bluetooth, Radio controls, Front or Back up Cameras. This is very dangerous, especially when we have no cameras. We stopped at Earnhardt GMC in Mesa Arizona. They didn't even come out to look at the vehicle. He just said "You need a new radio". We have called GMC customer service and tried resetting the system as per their instructions to no avail. This is very frustrating as no one seems to be able or willing to help us with this issue.
- Roberta R., Dell Rapids, US