I purchased this vehicle in 2017 and the dealership gave me paperwork saying that the evaporator core has been replaced. Well here it is 2 years later and the same core and blower motor has to be replaced again.
The dealership that I had it replaced at said it will be warranty for 2yrs. Is this going to be a standard for this type of problem. I have read that this is something that GMC needs to address and it is a known issue. I will be addressing this issue with GMC.
This will be a long story but I need to put it out to everyone and I do hope it will be shared as needed. Background: On my drive home from Florida recently, actually on the second day as I left North Carolina, I lost all cooling in my 2015 GMC Acadia and was forced to drive for 7 hours with the windows open and the blower on full blast in 90+ degree heat with my dog in the back of my vehicle. I am no longer under warranty and completely trust my mechanic, not the dealership, to correct any problems.
Initially thinking it was just a fuse, the mechanic performed routine service only to discover that the compressor hose assembly was the culprit because a piece of hose had continually rubbed on the frame of the car which caused the hose to split and leak out fluid. The mechanic was surprised to find that the hose assembly replacement part was readily available (remember, this is a 2015 vehicle) and that when it arrived it included a metal cover (for lack of a better term) that would now prevent the hose from scraping on the frame.
Final response: After going back and forth with GM I received my final correspondence from them today at which time they concluded that there is nothing they can do as I have replaced the defective part. All I wanted was for them to acknowledge that this was a design flaw and to put it out there so that other owners might be proactive rather than reactive to the situation. I especially stressed how difficult it could be for an elderly person or someone with breathing problems to suddenly be placed in the same situation I found myself in. All I got was "we'll review the case" and "thank you for telling us" so I am putting this out there for you to share.
Since both the Chevy Traverse and Buick Enclave probably have the same hose assembly, those vehicle owners should also be aware of the potential problem. I don't need any "sorry for your trouble" responses but I am hoping this can be shared as far as possible so that these big businesses know that consumers don't take kindly to cover-ups and poor customer service and concern. Thanks for your time.
- Charlene D.,
Waretown, US
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A D V E R T I S E M E N T S
I purchased this vehicle in 2017 and the dealership gave me paperwork saying that the evaporator core has been replaced. Well here it is 2 years later and the same core and blower motor has to be replaced again.
The dealership that I had it replaced at said it will be warranty for 2yrs. Is this going to be a standard for this type of problem. I have read that this is something that GMC needs to address and it is a known issue. I will be addressing this issue with GMC.
- Myrtle W., Sanford, US