This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
In 2016, a GMC dealer sold me, and attempted to install, an update for my "infotainment" gps system on my 2014 Acadia denali. The result was loss of vehicle usage on three separate service dates totaling 15 days. The reason for several service dates was caused by the gps software and the inability to not only download the gps update to the "infotainment" system, but in the process, it caused damage to the entire "infotainment" system; including, navigation features, the hands-free use of ones' cell phone, voice commands, and radio/entertainment systems, as well. The electronic damage required the repeated replacement (3) of the entire "infotainment" system when GMC determined that the gps update software was the problem. While one would expect GMC to immediately correct the problem, it has now been three years since the vehicle was manufactured with a gps system that cannot be updated. To date, GMC has been unable to provide a gps update; only emails apologizing for the inconvenience with unreliable moving target dates stating when the update will be available. It is ironic that I must resort to the use of a dependable, readily updated $300 portable garmin gps for my extensive travels around the country. For those of us that must travel, I suggest a alternate make/model vehicle that has a more responsive manufacturer, and serviceable vehicle accessory systems.
The contact owns a 2014 GMC Acadia. While driving 45 mph, the vehicle stalled and the instrument panel illuminated. The vehicle was towed to the dealer where it was diagnosed that an unknown electronic module was corroded and needed to be replaced. The vehicle had not been repaired. The manufacturer was notified of the failure and stated that the VIN was not included in NHTSA campaign number: 14V614000 (electrical system). The failure mileage was 33,000.
The contact owns a 2014 GMC Acadia. While driving various speeds and depressing the brake pedal, the vehicle stalled without warning. The failure recurred on numerous occasions. The contact also mentioned that the check engine warning indicator illuminated while driving. The vehicle was taken to the dealer, but the failures were unable to be duplicated. The manufacturer was made aware of the failure. The VIN was not included in NHTSA campaign number: 14V614000 (electrical system). The failure mileage was approximately 35,000. Updated 04/05/17 contact stated that the problem have been solved and case could closed.
Side collision lights in mirrors came on solid amber, and computer message stated to service side collision system, went to GMC dealer, they had to replace two modules located under rear bumper, part # 22960672, $243.39 each. Dealer stated cause was water damage, 12 days out of warranty and only 21000, miles on vehicle. Dealer would not cover under warranty, stated recall for problem but no longer in effect, this is unacceptable for a car this new. Called GMC, they stated. They would not cover due to the fact I paid for repair. Explained I thought this was a safety issue and needed to be fixed to drive. GMC denied claim.
I purchased a used certified 2014 Acadia 4 months ago. Since the second week of having it the truck shuts off for no reason. Happens when driving at a slow rate. Examples are pulling out of driveway, after being stopped at a stop sign, driving through a parking lot, going up or down an incline. The truck stutters and either shuts off or catches itself. I have brought it to the dealership more than 3 times and it's never fixed. My VIN is not listed in the stalling or ignition switch recall. It started intermittently but now it's everyday although dealership says they can't duplicate what I'm describing. It has stopped at a stop light and I had to hurry up and hit the hazard lights so I had time to put it in park and restart the engine. However as long as I'm driving on the freeway it's fine. Just when I'm going less than 35 mph.
- Beaumont, TX, USA
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The contact owns a 2014 GMC Acadia. While driving 40 mph, the vehicle began to vibrate and the traction control, electronic stability control, and check engine warning lights illuminated. The contact mentioned that the vehicle failed to accelerate when the accelerator pedal was depressed. The contact also stated that the vehicle had to be restarted in order for the failure to stop. The failure recurred intermittently. The vehicle was taken to an independent mechanic where it was diagnosed, but the cause of the failure was not found. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 24,000.
The contact owns a 2014 GMC Acadia. The contact stated that the liftgate failed to remain open without warning. The vehicle was taken to the dealer where it was diagnosed that the liftgate actuator motor control software needed to be updated. The contact's child suffered a minor head injury that required medical attention. The manufacturer was notified of the failure. The contact referenced NHTSA campaign number: 15V415000 (structure); however, the VIN was not included. The failure mileage was approximately 40,147.
The contact owns a 2014 GMC Acadia. The contact stated that there was premature rust and corrosion near the rear framing as well as corroded wiring in the vehicle. In addition, the vehicle stalled and was towed to the dealer where it was diagnosed that there was extensive rust and corrosion on the wiring harness. The red and white wiring was frayed and caused the wiring harness to rub against the exhaust pipe. The damaged electrical wires caused a failure in proper voltage due to the failure. The dealer diagnosed that the electrical wires and the wiring harness needed to be replaced. The manufacturer was notified of the failure. The approximate failure mileage was 42,000.
Battery goes dead overnight. Tested for continuity. Short in the system. Something is draining the battery overnight. There was a recall last year. Shop said they did not have the part. I forgot about the recall
Bought car brand new 8-14. Since I have taken into dealership over 5 times regarding it stalling, and complete shut down while driving. First car would shut off when in reverse. Car turned off completely multiple times sitting at red lights. Then while I was driving 35 miles on residential street I had complete failure, car turned off. Was able to restart and drive. Car takes a couple seconds to turn over when first putting key in. Noticed recall in 10-14 for exact issue but GMC dealer in concord ca says my car is not included in it. Interior lights go on at random along with headlights. Gas gauge in "miles" reading on dash lowers by 20+ miles each time I drop kids off at school 5 miles away. Each time I have taken it to dealer, dealer stated they are unable to duplicate the events, no warning codes are showing and they can not find what's wrong with the car. Shocker. Brand new cars do not operate this way and these issues are very serious as deaths could occur when car shuts down while driving. Taking it to dealer again.
Vehicle was stationary and in motion display read airbag malfunction warning light. Took vehicle to randy marion GMC in huntersville, nc to be fixed. Electrical connecter problem "due to corrosion " was "fixed" only to have error light come on again 24hrs later. This is a new vehicle with only 24,000 miles on it and is garage kept. Randy marion gave is a loaner vehicle and was going to order new connectors for the airbag. We dropped truck off on Saturday, December 12th and finally had it returned to us the following Friday afternoon, December 18th "fixed again." This morning, driving family to the store, my father-in-law said that his seat was not stable. We discovered seat was not bolted down and returned truck back to randy marion Buick-GMC. Service manager apologized and said it was an oversight and not bolting the seat back down. Waiting to get our truck back in working a safe condition. Terrible!!!
Car was parked in driveway, doors shut, key in ignition. Approached car to get in (possibly touched the door handle) and car beeped and locked itself with keys inside. This is the second incident. The first happened several months prior in dealership when car was being serviced.
The contact owns a 2014 GMC Acadia. Upon entering the rear passenger side of the vehicle, the contact realized that the air condition was blowing out hot air. The contact drove the vehicle to the dealer for diagnostic testing. The technician found the system to be low on freon and the vehicle had an air conditioning leak. The technician recharged the system and added dye to determine the origin of the leak. The vehicle was not repaired. The manufacturer was notified. The approximate failure mileage was 20,079.
Battery gauge is reading between 16 and 17. Dealer said it was the battery having some type of leak so the replaced the battery for free. The gauge is reading the same so the service guy tells me it's the normal range. I looked it up in the book and that is not the normal range. It states to take it to the dealership and have them check the electrical. So I'm supposed to enlighten them on what they should have known from the beginning? very aggravated because now I go back Tuesday of next week for the recall problems and now this. It's like a dog chasing his tail. They sure all run to you when they want to sell you a new one but give you the run around over something they should know. Guess they assumed me being a woman would just accept that answer. This isn't my first rodeo.
The contact owns a 2014 GMC Acadia. The contact received a notification for NHTSA campaign number 14V61400 (electrical system). However, GMC had rescinded the recall notice and it was still active on safercar.gov. The contact mentioned that the manufacturer no longer had the recall notice in their system and had no explanation as to why it was rescinded. The contact had not experienced a failure.
The contact owns a 2014 GMC Acadia. The contact received notification of NHTSA campaign number: 14V61400 (electrical system); however, GMC rescinded the recall notice. The recall notice was still active on safercar.gov; however, the contact stated that GMC no longer had the recall notice in their system and had no explanation as to why it was rescinded. The contact had not experienced a failure.
The contact owns a 2014 GMC Acadia. The contact received a notification for NHTSA campaign number: 14V614000 (electrical systems). However, the parts needed for the recall repairs were unavailable. The manufacturer was notified of the failure. The contact had not experienced a failure.
Since the day I drove my Acadia off the lot there has been a "click" that occurs which sounds like it is coming from the engine that can be felt under the gas pedal when the vehicle is about to shift into 2nd gear, but only immediately after starting the vehicle and never again when switching between 1st and 2nd gear until it has been turned off and restarted. The noise it makes sounds like a marble rolling on a wooden floor for about 1-2 seconds and then click and then the gear shifts. The dealer said they didn't hear anything but I do as well as other passengers do every day. Additionally, when turning the vehicle at a slow rate of speed and then accelerating, the engine slams into gear when between 10-15 mph but only after a turn and an attempt at acceleration. Also, my Acadia is not a vehicle under the "faulty gas gauge" recall however once my vehicle is below 1/4 tank the needle on the gas gauge will jump from 1/8 tank to 1/16, back up to 1/8 of a tank all while driving on flat roadways. Concurrently, the range for the fuel on the digital screen goes from 95 to 58 to 72 all while driving with cruise control on at a consistent speed. Lastly, the vehicle has the denali grill which leaves minimal airflow from the engine compartment. Up to three hours after turning the vehicle off (in a cool garage) you can still feel the heat coming from the engine compartment if you place your hand in front of the grill. Could this be a possible fire hazard? all of these issues began when I purchased the vehicle with 60 miles on it and continue now at 15,500 miles. I drive frequently and can tell you that I do not feel safe in my vehicle but am unsure what to do as the dealer has told me there is nothing wrong with it. The only recall for my vehicle is the seatbelt issue but I think there are serious engine problems with this vehicle that need to be addressed by GM.
My Acadia has forward collision warning system and has not ever worked to provide any warning at any speed or under any conditions. I had a GMC terrain with the same system and it operated as defined in every circumstance. The Acadia, could literally be driven into another vehicle at any speed without any warning from the collision system.
A D V E R T I S E M E N T S
- Cary, NC, USA