This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Took it in to clear code from lift gate recall. Walked out with slip that says it needs a new power steering gear assembly at $1900. Very quick google search says this is common problem with this vehicle, Buick enclave and Chevy traverse of this year. People report this causes difficulty steering and loss of steering while in motion. Upon reflection, there have been times steering has gone bizarre but I chaulked it up to road conditions (snow/sleet). This vehicle only has 55,000 miles on it and only driven 6 months of the year. Several people complain of this steering gear assembly repair (sometimes more than once) and the loss of steering ability at times. Please investigate.
The contact owns a 2010 GMC Acadia. While driving approximately 55 mph, the power steering locked up in the middle of the road without warning. The contact managed to drive home. The vehicle was taken to a local dealer who stated that the failure was a known issue. The dealer diagnosed that the vehicle was leaking power steering fluid and engine coolant. The dealer further diagnosed and replaced the power steering lines, power steering gear, water pump, pipe, and hose. The manufacturer was made aware of the failures and offered a discount toward a new vehicle. The contact rejected the offer. The vehicle was repaired. The failure mileage was 72,695.
Upon taking the car for safety inspection were told that the steering gear needed replacing and that the right front strut was leaking. The car had 57000 miles at the time. Upon researching more the steering issue is known and common. This should covered under a recall.
Vehicle is hard to steer when attempting to reverse and park or turn right or left. Steering so hard that almost cant turn at all. Checked power steering fluid and it is full. Also having problems with the vehicle radio changing stations on its own as well. This has been happening over and over again. Does not matter how fast you are driving
As I was driving along, the power steering failed suddenly. I got to a safe place, checked the power steering fluid. It was full. Since that event, the power steering fails regularly and makes the vehicle almost impossible to maneuver.
While turning at a low speed steering locked up making hard to turn. This now happens frequently while driving and making turns. Some times I am unable to turn at all and have to try again. I have read numerous accounts of this happening to this car, if I would have known I would have never purchased.
When making turns with the car the steering completely gave away and was very hard to maneuver a turn correctly. Was taken to the garage who informed us that the rack and pinion was bad and the power steering column. Finding out that this is a issue with almost all GMC Acadia's was very upsetting to learn. If this is a issue with that many of them why has there not yet been a recall on this. Since there is no recall I am stuck paying well over $1000 to fix so that I can hopefully not have the same issue again. GMC needs to do a buy back recall on these models as they are not safe. Thankful that I was alone at the time that this happened however could have very easily caused a major accident had I not noticed when I was sopped to make a turn. How many people need to be killed or hurt before they will fix.
Power steering has been repaired twice, 1st time under warranty second out of pocket cost this past January (80K miles on vehicle) brought in vehicle recently and needed to have power steering fluid changed since it was "burnt". clearly this has to be a manufacturer defect
Nothing specifically happened, but I'm wanting to make a complaint regarding issues with my car. At 30K miles, I had a power steering leak in which the pump was replaced under warranty. In for servicing today, now told I have another leak, but this time the gear assembly needs to be replaced. Cost is 1800. I have done some research online and discovered that this is an ongoing issue in which there have been numerous complaints and it seems that nothing is being done. So far I have been one of the fortinate ones and have not been injured or injured someone else. I have had ongoing issues since purchasing my car new. This is the one repeat issue thus far and definitely most expensive so far. I do not understand how GMC can put out a defective part/car without taking any responsibility. Some of us can not afford to keep buying cars. I buy a new car, follow all recommended servicing and it's still not enough. As a consumer what rights do I have? from my vantage point, none. I do not know where to go or what rights I have, but saw suggestions on the acadiaforum to file complaint here or at least have my voice heard.
This is my wife's vehicle which I rarely drive. While attempting to make a turn at a slow speed in city driving, I noticed that the power steering went away and I was barely able to force the steering wheel enough to complete the turn. Once straight and the vehicle moving at normal speeds the power steering was working fine. In subsequent slow moving turns both to the right and left steering difficulties were encountered intermittently. My wife stated that she had encountered this type of steering difficulties for several months and had ask the technicians at the local Goodyear dealer to check the power steering fluid level at one of her oil changes. The technicians informed her that the level was full. I recently drove the vehicle on a trip myself and noticed a rattle near the front left tire area and some popping noises when accelerating from a complete stop. I will be taking this vehicle to the shop for a diagnosis of what the problem is.
My son was driving on the interstate when the steering wheel locked. He was not able to turn the steering wheel to negotiate the curve of the road, so he crashed into a concrete construction barrier. The police report stated the cause of the accident as "defective steering." The vehicle was towed to the dealership, and a report was filed with GMC corporate. Their inspection of the vehicle found no defect with the steering. What this means for me is that my insurance and I must pay for all of the repairs (if the insurance company doesn't total the vehicle). It also means that, since they could not find anything wrong with the vehicle, the incident of the steering locking up could reoccur, causing serious injuries or fatalities. In doing research, it appears from the number of complaints and the class action suit filed against GMC that the 2010 Acadia has defective steering. Mileage of vehicle is approximate.
Steering gear needs to be replaced. Vehicle is 5 years old with 55.000 miles. Vehicle will not turn unless you press on the gas or have motion. Concerned for our safety so getting repaired soon at our expense. $600 for the part plus $150 alignment and dealership wants $1800 total. With this many complaints and the number of vehicles that need it done (seems to be all Acadia's 4-5yrs of age), this should be a recall.
I have a 2010 GMC Acadia. Several months ago I received the GM special coverage extended warrant letter # 14329. At that time, I had already noticed extreme difficulty in turning the wheel at low rates of speed and brushed it off as probably needing power steering fluid I also noticed a "whining" noise along with this action. I began to worry as the matter kept worsening and already still had trauma from a prior accident in 2010 which left me to purchase this vehicle in 2011 which I thought would be a more safe stable vehicle for me. Upon a few weeks later, while trying to make a left hand turn maneuver, the steering wheel completely "locked" up! luckily, no oncoming traffic was in sight, otherwise, I would have been unable to get out of the way as I was in the middle of the highway! I immediately contacted the dealer and explained my issue and named the letter I had received a few months prior. Thus, an appointment was scheduled. I took my vehicle in on that specific day. The dealer contacts me to inform me that the pump was covered in the warrant but not the rack which they said was leaking on both sides (which is the most expensive part). My out of pocket expense of $1200 after labor and the alignment!! all the parts of the power steering system should be paid for all expense by GM!! this is a tremendous safety issue and peoples lives are at danger! no one has $1200 to just drop on auto repair and I had to take out a loan!! what is GM waiting for hundreds of deaths?!! there's already a class action lawsuit filed GM 4-1-13. GM needs to reimburse me and all others!! GM's CEO's need to do a major recall and take care of their customers. This is no joke and an extreme hazard! I'm also filing a complaint with GM as well.
We bought our 2010 GMC Acadia in December of 2012. At the time we noticed an intermittent low whining noise and by the time we went for our first oil change at a dealership it had begun to make more noise when turning to the left so I asked the service department to check into it. When I picked up the vehicle the same gentleman who checked my car in told me the noise was because my oil was so low. I knew this wasn't true. The noise grew slightly louder and constant, around November 2014 we took the vehicle to another repair shop for an oil change and asked that they check out the noise. Their diagnosis was that we would need to replace the sway bar links within the next couple months. February 14, 2015 while backing out of our driveway the noise was louder than ever before and my husband said it felt very unsafe when turning. We drove straight to the auto repair facility who informed us of the sway bar links, assuming that was the problem. As soon as the mechanic began taking the necessary components off the steering system they told us way needed a new steering rack. The man said that once they replaced the rack they would know whether or not the steering pump was okay, it turned out that it was. Now today 3/14/15, we just returned from dropping our vehicle off at the same shop because the whining noise has returned within the last 3 days and is becoming increasingly worse.
Power steering problem.going to pull into a parking spot and the power steering seemed to go. Had a difficult time turning the steering wheel. Did the same thing at later dates pulling in and out of a parking spot. At other times, it happened while trying to turn onto a road.
GMC Acadia recall on power steering pump. Dealer stated that the gear was not working right. Recall covered fixing the pump, replacing 2 bolts, fluid, gear covering but not the gear that everything is suppose to protect. I don't understand this unless the fact is that the most expensive thing is not covered but the cheap stuff is. Please look into this. I would like to know how many people have had this problem and had to pay to have the gear fixed.
The contact owns a 2010 GMC Acadia. While driving 25 mph over a pothole, the steering wheel went left when the contact was attempting to turn right. The steering wheel made a knocking sound. The vehicle was taken to an independent mechanic, but was not diagnosed or repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 67,800. The VIN number was unavailable.
The steering rack leaks and fails after the power steering pump goes out due to an internal failure. There is a bad design in the rack causing the car to lose power at low speeds and will cause bodily harm if not repaired. GM knows there is a bad design of this steering rack and refuses to repair at their cost. They will only replace the pump when the rack is the biggest cost to repair.
GM recalled the power steering pump, but didn't recall the rack. Two dealership quotes indicated that the pump and rack would need to be replaced to fix the problem of steering going out.
A D V E R T I S E M E N T S
- Skandia, MI, USA