This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
This vehicle has been a problem since I purchased it. Unfortunately, my state does not have a lemon law for used vehicles so I have been stuck with repair after repair. #1 the battery. I purchased this vehicle in 2016 and I have had to replace the battery twice already. This vehicle has killed cells in multiple batteries. #2 the transmission. When I initially purchased this vehicle occasionally it would not smoothly shift into 3rd gear. I took it back to the dealer multiple times, but of course the issue would replicate during their test drive so they couldn't diagnose the issue. The issue is that the truck will not shift correctly, but the problem normally corrects if you turn the vehicle off and then turn it back on. The problem is that you never know when the truck will not shift gears. This is problematic when you have a toddler in the vehicle and need to get on the highway and all of the sudden the vehicle will not shift in to 3rd gear, then you have to try to safely find a shoulder and hope that turning off/turning on the vehicle will fix the issue. Sometimes it's a 1X fix; other times the vehicle has to the restarted 3X times before the vehicle will change gears correctly. Diagnosis from 1 mechanic, something is sticking in the transmission and the entire transmission needs to be replaced #3 timing chain. This is the most recent issue. It began with an onset of a check engine light and multiple codes about a crankshaft sensor, O2 sensors, etc. Originally the mechanic was going to replace the sensors, but insists on replacing the timing chain assembly based on the information discovered about vehicles using the same parts and recalls it's unfortunate to discover that this vehicle hasn't had a recall issued for any of these issues knowing that they pose safety risks for drivers and passengers, especially children and the elderly.
The contact owns a 2010 GMC Acadia. On several occasions, while driving, the vehicle failed to respond when the accelerator pedal was depressed. Additionally, the headlamp connector was replaced three times for overheating and melting the wires. The contact also stated that the front and rear windows were inoperable. The vehicle was not diagnosed or repaired. The contact stated that the failures were intermittent. The dealer and manufacturer were not notified. The approximate failure mileage was 112,000.
The contact owns a 2010 GMC Acadia. While driving 45 mph, the throttle malfunctioned and the vehicle accelerated rapidly without warning on more than one occasion. The contact stated that the vehicle accelerated to 95 mph. The contact was able to slow the vehicle down by depressing the brake pedal with both feet. Bessette motors in carrington, North Dakota was made aware of the failure and replaced the throttle body, but the failure recurred. In addition, the pedal positioning sensor was replaced. The manufacturer was made aware of the failure. The failure mileage was approximately 85,000. The VIN was not available.
I was at a local drive thru window and I was stopped, my car was in park. I was beginning to leave, car in drive and I hit the passenger front right tire on the curb. So I left off the gas, turned the wheel to the left to get off the curb but the gas pedal "stuck." It did not lift up! I tried to push on the brakes, but the car wouldn't stop. I finally was able to un-stick the gas pedal by shoving my foot under the pedal and lifting it up! I was forced full speed into oncoming traffic and I had my entire family in my car!! scary, and totally unacceptable. Thankfully we are all ok, but my gas pedal should not be sticking!
Cruise control stopped working and then stability light, traction control light and ABS lights all came on. Took it to get reprogrammed, happened again next day. Took it a second time happened again a week later. Took it again a 3rd time happening now a month later. So mad.
- Fontana, CA, USA
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The brake lights will remain on at times even when the brakes are not being used. Also the traction control and electronic stability control will randomly turn off (frequently) and the dealerships are unable to tell me why and how to fix it. The cruise control at times will not work.
After starting the car, shifting to drive with brakes applied and slow acceleration while taking a right turn out of my parking space I lost all steering control and brakes became very hard to press as well. I managed to stop the car and put it back to park and turned off the ignition, then back on again. I didn't have the issue again. Luckily I didn't hit another car in the parking lot.
The contact owns a 2010 GMC Acadia. While attempting to park, the vehicle suddenly accelerated without warning causing the contact to crash into a light post and another vehicle. A police report was filed. She then applied the brakes in order to stop the vehicle, stating that speed had increased 100 percent. The vehicle was towed to the dealer where the manufacturer was notified and sent an investigator to retrieve the black box from the vehicle. After inspection, the manufacturer advised the contact that the vehicle was operating as designed and that the failure was caused because she had depressed the accelerator. The contact was awaiting repairs to the vehicle. The current and failure mileages were 26,733. Updated 11/07/11 the contact disputes the manufactures claim that the vehicle operated as designed and claims the accelerator pedal was not pushed. The contact was awaiting repairs to the vehicle. Updated 01/23/12
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- New Castle, DE, USA