This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2010 GMC Acadia. While pulling into the driveway, the vehicle was placed in park. The contact attempted to open the liftgate and it closed by accident. The contact attempted to re-open the liftgate, but it did not open. The contact noticed a "liftgate open" message illuminated by the gears, which caused the interior lighting to remain illuminated while driving. The dealer was contacted (quirk Ford, 333 memorial dr, chicopee, MA 01020) and stated that the vehicle was not listed in a recall. The contact was advised to keep all the paperwork for possible reimbursement purposes should she decide to have the vehicle repaired. The manufacturer was not aware of the failure. There were no recalls associated with the vehicle. The failure mileage was 120,000.
The contact owns a 2010 GMC Acadia. After the vehicle was repaired according to NHTSA campaign number: 15V415000 (structure), the hatchback collapsed on the contact. No injuries were sustained. The failure was recurring. The contact stated that a loud abnormal noise could be heard coming from the hatchback motor. The vehicle was taken to a dealer where the failure could not be determined. The vehicle was not repaired. In addition, the check engine light illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the throttle body control module needed to be updated. The vehicle was repaired, but the failure recurred. The manufacturer was notified of the failure. The failure mileage was approximately 127,681.
I walked out to the back side of my car to get my daughters bag to drop her off at the babysitter's have my toddler in hands the lift gate starts to close very fast I tried to reach for the touch pad to close it but did not work it started to go up and down very rapidly hitting myself and my daughter I pushed my daughter inside the SUV to protect her from getting hit and I ducked to pull out of the way it did not stop it never fully closed just stoped at 80% and opened again.
- Riverbank , CA, USA
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- Granby, MA, USA