This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I purchased this vehicle from a GMC dealership on March 1st 2014. The very next day I replaced a headlight (no big deal), a few days later it was veering to the left very hard so I took it back. They said the alignment was off 45 degrees, so they fixed it. 1 month later the steering started locking up when turning at slow speeds. I had it diagnosed by the GM dealership who said it was the rack and pinion, and struts and bearings. I took it to another auto shop who said it was the power steering pump and replaced it, the locking up stopped. They said the rack and pinion were bad but could last a bit longer. A month later the air conditioner was completely out(the very first time I turned it on), and a month later the entire car is whining very loudly which I am assuming is the rack and pinion finally giving out. I have spent 20K on this vehicle and had it for 6 months now. In that 6 months it has been in the shop at least once a month. That is on top of the 3 recalls it has been in for in the 6 month period also. Now it has to go back in to fix this rack and pinion. Thankfully I purchased an extended warranty, but this steering column is not all covered. I am beyond frustrated and tired of throwing in thousands of dollars when I have had the vehicle a short amount of time, and this replacing of the steering rack is a bit ridiculous since the vehicle does not even have 100K miles on it. I was told it is unsafe to drive, but when I dont have an extra few thousand dollars to throw into it after putting a huge downpayment on it, and having a brand new Ford vehicle for 9 years and never having to put a dime into it. I am sick of it. It is wrong that GM put faulty cheap parts into their vehicles.
The contact owns a 2009 GMC Acadia. The contact stated that the low beam headlight failed. The vehicle was taken to the dealer where the technician diagnosed that the low beam head socket on the drivers side melted. As a result, the technician stated the head light capsule needed to be replaced. The vehicle was not repaired. In addition, the contact stated that the vehicle failed to accelerate. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failures. The failure mileage was 60,000.
I have needed to replace 7 low beam headlamps on my GMC Acadia since 2011. This week both low beam headlamps went out in a 24 hour period. Replacing the headlamps is a very expensive item due to the labor involved (removing the front wheels and wheel wells). This costs anywhere between $150 to $250 each time. I consider this a safety issue since this happens so often. This last event happened at night requiring us to drive home without any low beam headlights.
The contact owns a 2009 GMC Acadia. The contact stated that the headlights alternately failed. The vehicle was taken to the dealer. The technician diagnosed that the headlight needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure. The failure and current mileage was 176,531.
Driving down the road and notice a deer. Speed limit was 55, so we had slowed down to about 45. Deer crossing in front of us, and we almost come to a complete stop (about 10-15mph). We hit the deer on the passenger front. Get out of the car to assess the damage, and notice a fire under the grill and headlights. Air bags had deployed. Everyone evacuated the vehicle, and it was a total loss.
- Crofton, KY, USA
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Passenger side low beam headlight failure. Replaced by recall in 2012. Now driver side low beam operates intermittently. Probably needs same repair - but recall has ended.
The contact owns a 2009 GMC Acadia. The contact stated that upon activation, the passenger rear turn signal failed to operate. The vehicle was taken to the dealer where the failure could not be replicated. The vehicle was not repaired. The manufacturer was contacted about the failure. The failure mileage was 21,000.
Passenger side low-beam headlight failed. Upon inspection, it appears the light socket itself has melted and caused the wiring shielding to melt as well. Attempted replacement of the bulb resulted in the socket housing crumbling in my hands. The dealer claims it will cost upward of $500 to change my lightbulb. This is outrageous and clearly the fault of GMC, who seem to have purposely designed these bulbs to overhead their housings, melt, and be almost impossible to change without taking the vehicle to the dealer. I want GMC to pay for new wiring and illumination.
The daytime running bulbs next to the headlights overheated and melted the back of the housing that the bulb socket mounts in the back of the headlight housing. Obviously there is a design defect in the socket/harness that is causing overheating. There is a technical service bulletin on this for 2009 Acadia and other makes with the same design but this is a safety issue as it can cause a fire and also the lights can short out. The bulletin is #10-08-42-001: Low beam headlamp bulb diagnosis/replacement (inspect bulb and connector) - (May 14, 2010). This needs to be recalled.
I entered approximate date that I first reported to the dealership the condition of the leather seats. The leather seats are pealing. The sun visor broke off from the mirror. The console was pealing. I reported these before that time, but had to wait until the gentleman at the dealership was available. I was not pleased with the way he treated me. He acted as if I was not smart in reference to my problems and was blaming it on wear and tear. Also I now have a headlight that has moisture in it. The dealership checked it for leaks and none were found, so how does that happen. I just had recall on light, but was inside the light. Now this is how I feel about that. It is me and my granddaughter and she was 12 when I purchased the vehicle. We used it for day to day travels and traveling. I have been and continue to be very careful and so does my granddaughter, with the way we take care of this vehicle. I am so disappointed in the fact that it was not taken care of properly. I never heard from the district representative regarding these problems and he told me she/he would get with me. GMC contacted me and the dealer several times and now it is still the same. GMC has really failed in their job in working with customers with problems.
The contact owns a 2009 GMC Acadia. The contact inspected the vehicle and noticed the driver's side headlight exhibited a large accumulation of water which resulted to condensation inside of the headlight lens. The vehicle was taken to an independent mechanic who stated to the contact that the driver's side headlight would need to be replaced. The vehicle had not been repaired. The manufacturer was notified of the problem. The failure mileage was 94,000.
The driver side low beam headlight went out. When replacing the light bulb found that the wiring connector was partially melted and one of the wires was hanging out. The insulation on that wire was also melted off so bare wire was exposed. The original bulb also had a burnt spot where the connector attaches.
Driver side low beam headlight bulb went out. Purchased bulb to replace myself, but discovered harness was burnt. I then took to shop to have harness replaced. They told me it looked like something that should be a recall and told me to report and keep receipt of cost to replace. Now I am concerned about the left bulb and wonder if I should go ahead and pay again to get that replaced for safety precaution.
Wiring harness to passenger side low beam headlight is defective. Thought bulb was out but after inspection found the wiring harness plug had completely melted where plugged into bulb. One wire was just hanging and could see burn marks where it had been arcing as it bounced around. Could definitely have caused much bigger problems than driving with one headlight I.e. fire, shorting whole electrical system, and on and on. This is a very big safety concern. These were the oem headlights not aftermarket bulbs that pull more current so should not have melted the harness plug.
At approximately 38,000 miles on our Acadia, the passenger headlight appeared to fail. Upon reconnecting the headlight, I found it would work intermittently. Upon further inspection, I found the wiring connector to the low beam bulb to be melted and cracked. This appears to be a very common problem as I am a member of an online community at www.acadiaforum.net. many owners have reported this same issue and it is also a common issue with sister vehicle Saturn outlook. As these bulbs can fail at any time I think it would be in the best interests of the consumer to have these wiring harnesses replaced either in a recall, or a tsb. What would happen if the bulbs failed at night while negotiating a curve? replacing the harness is a huge expense to the owner if their vehicle is no longer covered under warranty. This is a substandard part and a huge safety hazard. Please help.
I bought the Acadia new in 2009. At 15K miles cd player turns on at night by itself and runs battery completely down had to go buy a battery charger to get the car started you can't move the car when the battery is dead, a re program fixed the cd player. 35-40K miles dvd player will not work, re program did not work, dealer replaced dvd player. 40K miles water pump went out, 40 K miles wheel alignment went out and wore the front tires to the cord, no mention of compensation for two new tires at a cost of $500. 10K miles further another set of tires had to be replaced at the same cost, this is after dealer wheel alignment,5 K miles more and the alignment had to performed again. Just checked again at 5 K miles more and tires are starting to feather again. At 60K miles one of the driving lights went out. The dealer wants over $100 to replace the bulb, seems as though the front end needs to come off to replace a lightbulb that used to cost a few dollars. The paint has started to peel off the buttons that control the air conditioner fan. The gas mileage is not as advertised. I was told that after 10K miles it would get better, that was 50 K miles a go. Over all this car is a real expensive pile of crap. I would not recommend the Acadia to any one.
A D V E R T I S E M E N T S
- Muskegon, MI, USA