Received a recall notice for lift gate prop rod recovery system / gas struts issue notification in August 2015, shortly before we began having issues with the lift gate. Kept calling dealer in regards to recall. Was told I would be notified via mail when the parts were available. Parts not available until late November 2015. FINALLY got an appointment for Dec 7th, 2015.

During Aug-Dec, the lift gate kept falling on family (unloading groceries and other items that had to be stored in the back). NOW, upon completion of the recall, I find out that the lift gate will not work by remote (only manual) and that I need to replace the motor and latch parts for $1091 because that's not covered under the original recall.

MY ISSUE is that had they had the parts in August, or a reasonable time frame, when the recall was first issued, the motor may have not burned out trying to keep the lift gate open due to the prop rod recovery system / gas struts issue.

When a recall is issued, make certain that parts are available in a timely fashion.