This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2003 Ford Windstar. The vehicle accelerated without warning immediately after he approached a traffic light. The front coil springs on the drivers side also broke which caused the coil springs to pierce the tire and the front end of the vehicle fell on the ground. The vehicle was towed to a local repair facility and the mechanic replaced the tires and the coil springs for over $800. The contact suspects that the failure was caused by the cruise control. The dealer didn't agree that the cruise control caused the failure. The manufacturer was notified; however, they have not responded. The failure mileage was 74,000.
The contact owns a 2003 Ford Windstar. While driving 30mph the front driver side of the vehicle dropped on the ground due which caused the front coil spring to puncture the driver side tire. The vehicle has not been diagnosed by the dealer. The current and failure mileage was 76000.
The contact owns a 2003 Ford Windstar. After shifting from park into reverse, the front passenger side tire blew out. The vehicle was towed to the dealer and they stated that the front passenger side coil spring failed and punctured the tire. The vehicle was repaired. The manufacturer stated that they were not liable for the repairs and there were no recalls. The current mileage was 59,700 and failure mileage was 59,396. Updated 02/24/09. Updated 02/24/09.
With no warning, the front left coil spring on my 2003 Ford Windstar snapped as we were driving. The broken spring shot into my tire causing a blowout and loss of control of the vehicle almost hitting a guard rail and then oncoming traffic. We were able to get the vehicle under control and stop it but were lucky that we were only going 35 mph at the time. If this would have happened on a highway, there would have been injuries and possibly fatalities. This caused a very dangerous situation with myself, my wife, and my four children in the vehicle at the time. This has been a recurring issue with Windstar since 1996. I had the vehicle repaired at a local repair shop. It was memorial day weekend and we needed our vehicle and, in addition, did not know what the problem was when I took it to be repaired. I phoned Ford and they told me that this was not covered and would not reimburse me for the repair. With only 66,000 miles on my vehicle, this should not have happened and caused a very dangerous situation. Now I am wondering when the other coil spring will snap. I believe that Ford should be responsible for the repair of this vehicle since this is a recurring issue and could have caused a major accident. I have retained the broken coil spring.
- Pittsburgh, PA, USA
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- Erie, PA, USA