This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The rear axle or metal brackets on my vehicle snapped while I braked for another vehicle approaching. I had the metal on my axle welded to fix the problem temporarily that is because it is currently broke again. I believe there is a recall for this specific problem.
The rear axle on my father-in-law's minivan snapped in half, even though the brackets for the first recall were installed and the brackets were then inspected and signed off on during the second recall. Both recalls were signed off as completed and safe but while driving 45 mph, with four small children in the car, the axle snapped in half. We've reached out to both Ford directly and the dealerships and no one will assist. Clearly the brackets were not an acceptable fix for this highly dangerous issue. Four children could have been hurt or even killed due to Ford's negligence to properly address this issue. Ford failed to properly correct the issue with the first recall and apparently didn't correct it with the second either.
While driving my vehicle I noticed a rubbing sound. I inspected the tires and saw that the right reartop of tire was leaning in towards the van. I took the van to the shop and was told that the cradle was defective and I would need a new one.
My rear wheel hub assembly, where it attaches to the axle beam reinforcing flange cracked while I was turning left from a stop light. I found out that there was a recall for the rear axle reinforcement brackets, so I took my van to a Ford dealership in knox, Indiana (best Ford). After a few days, they said that Ford would not cover the damage done to the rear axle. They said that it was previously repaired, however, I see on this website that a recall for my vehicle is incomplete and that Ford had an additional recall for the same issue.
- Kouts, IN, USA
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Replaced water pump had started for about 10 minutes shut off tried to start it the next day avert nothing no clicking or humming or anything all the dashboard lights came on even I tried to start it and threw headlights are really bright but however they do not come on when I try and start my van there is a very faint clicking noise coming from the fuse box inside the van. When I realized my water pump wad about to go out because it was trickling from the waterpump so I bring it home after dropping my sister off pull in my driveway shut it off bring my things inside hip back out with my fiance and it had done leaked every bit of antifreeze out of it and it's been sitting since July 10 2017 only started once for 10 minutes shut it off ance tried to start it again an nothing it wouldn't even start with a jump
2003 Ford Windstar rear axle broke while driving on highway leaving car and driver stranded on bridge. Driver was very lucky not to be hurt. Car had previous recalls performed by Ford on Sept 4, 2012 as recall numbers 10S13 and 11S16, both done at same time. However these recalls were not effective as axle still broke on or about Dec 2, 2016. Dealer indicates axle can not be replaced under recall because recall expired on Dec 31, 2015. Ford customer service gave same reply. Ford dealer in glenn burnie, md. Is replacing axle at an estimated $1,300. Problem is, the new axle will probably be the same part as the original and still poses the threat of breaking again. These cars should be recalled as several deaths have already occurred.
Takata recall, received safety recall notice 15S27 from Ford Motor Company, stating that rear axle reinforcement brackets may have been installed improperly and may result in complete rear axle fracture and an increased risk of crash. I have taken my Windstar in for the inspection and they are telling me the rear axle does need replaced but it will cost me $300, my concern with this is if it is a "safety recall" why should I have to pay out of my pocket.
The Ford dealer just serviced two safety recalls, I.e. the engine subframe fracture and rear axle on the week on 3/7/2016. I immediately feel the car sway slightly at high speed. I thought it might be alignment issue, so didn't pay too much attention. On 3/29/16, the car sway badly especially when I brake, then I realize something serious wrong. I took a look of subframe and found out one mounting screw is missing, and a sway bar nut is missing and leaving the bolt hanging there. I brought the car back to dealer to get it repaired next day. Then on 4/3/16, my car caught on fire by itself while driving on highway.
Our Windstar was recalled 3 times under Ford's safety recall # 15S27/NHTSA recall # 15V-608 for the rear axle. The first recall was to check for cracks and if none found, the axle was painted. The second recall was to check again for cracks and if none found, the Ford dealership attached 2 brackets that were not painted. The first two recalls were free. Then the third recall came to again to check for cracks and this time they found 2 cracks in our axle and it had to be replaced. The dealership, park Ford in mahopac, NY 10541, per Ford corporate, charged me $300 plus $25.13 for tax. They call the charge a "discounted replacement". I have experienced many recalls in my life time and this is the first time that I have been charged for a recall for a defective part. How is this possible" are you aware that Ford is charging owners for this recall? is this legal for Ford to do" fyi I also complained to Ford's customer service and was told via email that I had to pay to replace the axle. This was a defective axle and not my fault. The vehicle only had 84,520 miles
This is in regards to the rear axle cracking. During my recent state vehicle inspection, the rear axle was found to be cracked. The rear axle was reinforced per recall notice in 2011, but where the reinforcement is at, is where axle is cracked. Ford will not cover the replacement of the axle due to the recall already being performed and is outside the 12 months/12,000 mile warranty. The reinforcement that they provided does not fix the issue, it only pushes the issue out. I have seen many other people having this exact issue happening.
Rear axle is cracked and has to be replaced. Ford recall in 2011 for issues with the rear axle - dealer installed additional support brackets in lieu of replacing the axle with a new axle of current design. If they would have done the replacement with the current axle design and not added a temporary fix to prolong the life of a defective axle, today I would not be responsible for the financial replacement. I am very fortunate to have noticed an issue and brought this to the attention of my dealer who discovered the crack. I do have a concern though with the Ford dealer - they know about the axle issues, failures and recall. They recently inspected the vehicle, replaced various parts, etc. At a cost of $2,800 including brakes, drums, etc. They saw the condition of the axle - they had to know if was due to fail sooner than later - very concerning. Ford is not taking responsibility for their design flaw and lack luster recall which amounted to adding some brackets to cause the axle to break in a certain area to reduce the possibility of a complete failure / fatal accident.
After driving the can for about ten minutes the ABS light and brake light came on. Since July 2013 it has been happening almost everyday. Just winter time it doesn't happen as often as in summer. After checking the car I get code C1185 C1198 C1194 C1254 C1246 C1250 C1242 C12214
While driving I heard a loud crack noise and seen smoke in rear view mirror. When I got out tire was tilted completely in the rear. Come to find out my rear axel completely cracked while I was driving! called Ford they said the recall was fixed in 2011 and there was another recall fixed in 2013. Since it was already " fixed" they will not cover the work. I now have to pay 600 to get this fixed out of pocket and there is no reason the axel should have broke in half like it did! very upsetting to know I could've had my children in the car with me and this could have definitely caused an accident !! I know this problem was not fixed correctly in the first place it was just a bandaid for Ford!
On this date, I was driving my vehicle at speed when the sub frame failed. This caused the steering to drop out, leaving me with no control of the vehicle. I narrowly missed an 18 wheeler doing a turn and got stopped. Ford had my vehicle for over 2 weeks, and didn't provide a rental vehicle for 10 days. Ford refused to cover the steering mechanism, even though it plainly says on they're website that would be a consequence of sub frame failure. I have made over 30 phone calls to the dealer and Ford Motor Company's customer service hotline, and now the dealer is telling me my vehicle is fixed, but I have to pay for the parts put on, and a repair I did not pre-authorize.I am a disabled veteran, and I want someone to explain to me how a vehicle that was perfectible drivable before this happened is now being held hostage by a dealer until I come up with $140, because the mfgr part failed and almost caused me to be killed. The Ford case number is [xxx].thanks for your time and attention information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
The brake light has been coming on, the check engine light has been on for some time, and the vehicle is currently leaking what appears to be brake fluid.
I stopped at a stop sign and upon pressing the gas the van lurched forward a bit then I lost all the gears. Had to push it off the road with 4 children seated inside. It's like it's stuck in neutral, no gears at all. Had it towed and currently waiting on mechanics diagnosis. Very unsafe!! we could have been injured or worse. Something needs to be done about this!!! I see page after page about this happening to people. Same problem same model & year of Windstar. Shame on Ford Motor Company.
A D V E R T I S E M E N T S
- Raymondville, MO, USA