I am so upset with ford right now. I have a 2003 ford wind star I bought it in 2005. I love my van it has only 141,800 miles on it right now I have gotten a lot of great use with it. I have been a satisfied customer with ford all these years up until I started having issues with my van almost 2 years ago. I am having electrical issues, my interior lights go on and off as if there is a ghost in my car, my instruments on my dash board goes haywire from time to time and it's getting more frequently. I can be driving and all my instruments will be going back and forth like crazy, at times I don't even know how fast I am going because the speed instruments says I am driving 0 miles per hr or it says I am going over 100 miles per hr. It will tell me I am on empty when I just filled up my van or it will say I am on full when I know I am not. I take this problem very serious. My door locks don't lock when you put car in gear, I have to lock the doors on my own. My back brake lights keep blowing out, I finally got this issue to stop. On my dashboard it keeps saying one of my doors is open when it's not. I had took my van to so many garages to get checked out no one could pin point the problem for me. I took it to a ford dealership by my house and I was so upset because even the mechanics there didn't know what the problem was. They had four different mechanics at the dealership and each one said something different, they wanted to fix four different things they thought was the issue but they weren't sure it would fix my problem and wanted to charge me well over $1,000 with no warranty that my problem would be fixed. I was very upset told them no that they are supposed to be certified specialists working with fords and I couldn't believe that they couldn't pin point the problem for me. I felt like they didn't care and just wanted to fix anything and rip me off of my hard earnings. I ended up taking my car out of there. Even though they didn't fix my car and they couldn't diagnosed the problem they still charged me over $300 just to look at it and fix nothing. I will never go back there again. I took my van last week on 6/15/16 to haldeman ford they found two recalls on my van, one with the front subframe and with my rear axle. They told me that it would be fixed under the recall warranty. They also told me that I need a new instrument cluster, a new dimmer light switch, and that I had a misfire with one of my spark plugs. They had my van for 9 days they fixed the dimmer light switch, they fixed the misfire problem, and they got the open door on my dash to go off and fixed recalls. But they did not fix my instrument cluster they told me its on back order and don't know when it will be available. It could be days, weeks, or months, this is unacceptable I don't know why ford doesn't put the instrument cluster on recall because so many people are having the same issues. I was charged $348.68 to fix what was done. When the instrument cluster finally comes available they will charge me $850 plus tax to fix it. If anyone has any suggestions please tell me. I love my van but when the time comes for me to trade it in, I will never buy a ford van or car again, too much issues come with them and ford doesn't want to fix the problems
A D V E R T I S E M E N T S
I am so upset with ford right now. I have a 2003 ford wind star I bought it in 2005. I love my van it has only 141,800 miles on it right now I have gotten a lot of great use with it. I have been a satisfied customer with ford all these years up until I started having issues with my van almost 2 years ago. I am having electrical issues, my interior lights go on and off as if there is a ghost in my car, my instruments on my dash board goes haywire from time to time and it's getting more frequently. I can be driving and all my instruments will be going back and forth like crazy, at times I don't even know how fast I am going because the speed instruments says I am driving 0 miles per hr or it says I am going over 100 miles per hr. It will tell me I am on empty when I just filled up my van or it will say I am on full when I know I am not. I take this problem very serious. My door locks don't lock when you put car in gear, I have to lock the doors on my own. My back brake lights keep blowing out, I finally got this issue to stop. On my dashboard it keeps saying one of my doors is open when it's not. I had took my van to so many garages to get checked out no one could pin point the problem for me. I took it to a ford dealership by my house and I was so upset because even the mechanics there didn't know what the problem was. They had four different mechanics at the dealership and each one said something different, they wanted to fix four different things they thought was the issue but they weren't sure it would fix my problem and wanted to charge me well over $1,000 with no warranty that my problem would be fixed. I was very upset told them no that they are supposed to be certified specialists working with fords and I couldn't believe that they couldn't pin point the problem for me. I felt like they didn't care and just wanted to fix anything and rip me off of my hard earnings. I ended up taking my car out of there. Even though they didn't fix my car and they couldn't diagnosed the problem they still charged me over $300 just to look at it and fix nothing. I will never go back there again. I took my van last week on 6/15/16 to haldeman ford they found two recalls on my van, one with the front subframe and with my rear axle. They told me that it would be fixed under the recall warranty. They also told me that I need a new instrument cluster, a new dimmer light switch, and that I had a misfire with one of my spark plugs. They had my van for 9 days they fixed the dimmer light switch, they fixed the misfire problem, and they got the open door on my dash to go off and fixed recalls. But they did not fix my instrument cluster they told me its on back order and don't know when it will be available. It could be days, weeks, or months, this is unacceptable I don't know why ford doesn't put the instrument cluster on recall because so many people are having the same issues. I was charged $348.68 to fix what was done. When the instrument cluster finally comes available they will charge me $850 plus tax to fix it. If anyone has any suggestions please tell me. I love my van but when the time comes for me to trade it in, I will never buy a ford van or car again, too much issues come with them and ford doesn't want to fix the problems
- Mariegelia M., Allentown, PA, US