We bought this Van in March of this yr 2017 thinking this thing would be as good as our last one. But we found out it was from up North and was really F- up underneath. When I looked up recalls under the vin number none showed so I thought I was good only to find out these things had a weak point that rusted out on the rear axle. Great job Ford, now my wife and our kids and I are stuck without a vehicle and no money to replace or fix it. I have driven Fords for over 20yrs and it seems each one I buy the quality keeps going down hill.
Axle broke while driving on highway but driver was able to maintain control but was stranded on a bridge with trucks whizzing by and thought he was going to die. Police arrived and had car towed. Dealer wanted to see if car could be fixed under recall but after towing to Ford dealer, was notified that recall had expired on Dec 31, 2015. You would think that the dealer would have known it was not covered before the expense to tow it there. The axle had been repaired by Ford previously on Sept 4, 2012 under recall 10S13 and 11S16 both on the same date, but the axle still broke. So previous recalls were ineffective. Called Ford customer service but received the same answer, the recall expired on Dec 31, 2015. These cars should be fixed as people have already been killed by this defect and the driver in this case was very lucky not have been in a serious accident while being stranded on the highway. Car is being repaired at Ford Dealer in Glen Bernie, Md. at expected cost of $1,300.00. Obviously Ford not worried about loosing customer base. I highly recommend Toyota as my last one went 200k miles was in great shape and I never had to worry about anything but changing oil. If only this had been a Toyota van.
While having the vehicle serviced for an electrical issue the condition of the rear axle was pointed out to me. The dealer did not recommend driving it further and states that I am not a candidate for the rework kit but must have the whole axle replaced. They have set me up with a rental until it can be fixed which could be 2-3 months due to a lack of parts. They also have over 80 windstars ahead of me.
I knew of the recall and had the vehicle checked at another dealership that I regularly use two weeks prior. They informed me that I had micro cracks but that it could continue to be operated until a rework kit was available. There seems to be a lack of consistency on diagnosis.
- sdale,
Quincy, MA, US
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I also brought the van in to check rear axle because I heard there was a recall issued and Ford grounded the vehicle as not safe to drive. Axle has major cracks and it is all rusted as well. Dealer doesn't have a clue when Ford will provide the parts. Was offered rental car for 30 days up to $30 a day. I can't rent a van for that. I said keep your rental and apply the $900 to fix all the rust on this POS.
Going down the road 50 mph and the rear axle cracked on my van with myself and 2 of my 3 children in the van. Didn't realize until the next day that it was the axle. I lost control of the van but was able to regain it by taping the brake to slow the vehicle down. I drove home at 20 mph with flashers on. My husband thought it might be the wheel bearing but on further investigation found it to be the rear axle. We were very lucky that no one was killed. I have 2 children whom drive and I was very thankful neither one of them were driving at the time. I sincerely hope that Ford does a recall on this issue before someone gets killed instead of waiting until someone dies!!!!!
A D V E R T I S E M E N T S
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We bought this Van in March of this yr 2017 thinking this thing would be as good as our last one. But we found out it was from up North and was really F- up underneath. When I looked up recalls under the vin number none showed so I thought I was good only to find out these things had a weak point that rusted out on the rear axle. Great job Ford, now my wife and our kids and I are stuck without a vehicle and no money to replace or fix it. I have driven Fords for over 20yrs and it seems each one I buy the quality keeps going down hill.
- Kevin B., Stuart, US