This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
2003 Ford Windstar. Consumer writes in regards to reimbursement for vehicle repair. The consumer stated the safety recall 15S27 was improperly completed. The axle cracked, the installed bracket and axle completely rusted through. The failure happened while the vehicle was being driven.
Ford came out and tool my car to [xxx] cunningham to fix my call on a safety recall dated 2/28/2014 then refuse to fix my car state Ford refuse to pay home for the recall repair he said I have to pay out of pocket. All repair are free of charge my car still at the shop at the shop because the front wheel cause by the power train axle assembly NHTSA 12V193000 and 11V030000 11S16 and 10S13 3/11/2014. Can I get a copy of these recall mail to me thanks my car is still at [xxx] for 3 weeks now please help no renter was given to me as part of the recall. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
The contact owns a 2003 Ford Windstar. While traveling at any speed the contact heard a squeaking sound coming from the rear of the vehicle. The vehicle was taken to a local mechanic where the contact was informed that the rear axle was cracked. The vehicle was not repaired. The current and failure mileages were 84000.
The contact owns a 2003 Ford Windstar. The contact stated that the rear axle was fractured. The vehicle was taken to the dealer and the dealer advised the contact that there was a recall for the failure under NHTSA campaign id number: 10V385000 (power train: Axle assembly). The dealer later advised the contact that her vehicle was not included in the recall because of the manufacturers date. The vehicle was not repaired. The failure mileage was unknown and the approximate current mileage was 115,000.
- Elizabeth, PA, USA
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The contact owns a 2003 Ford Windstar. The contact was driving 2 mph and attempting a turn when she heard a loud, unusual pop. The vehicle then came to a complete stop without stalling. The contact had the vehicle towed to an authorized dealer where the vehicle was diagnosed. The contact was advised that the front axle was corroded and had fractured in two. In addition, the rear axle was also fractured. The vehicle was not repaired. The contact was awaiting a response from the manufacturer to determine if repairs would be made to the vehicle. The failure and current mileage was 78,714.
The contact owns a 2003 Ford Windstar. The contact stated while driving 30 mph the vehicle began to vibrate and all of sudden he heard a noise. He noticed that the axle was cracked in half and the rear end of the vehicle was on the ground. The vehicle was towed to a local repair shop. The vehicle was not repaired when the complaint was filed. The current and failure mileages were approximately 130,000. The VIN was unknown.
The contact owns a 2003 Ford Windstar. While driving approximately between 60-65 mph, the rear end of the vehicle completely collapsed. The contact was able to drive onto the emergency lane. The vehicle was towed to an independent mechanic for diagnostic testing and to be repaired. The technician stated that the failure was related to the rear axle which caused other additional damages. The contact had not been informed by the dealer regarding the specific components that were affected as a result of the rear axle failure. The vehicle was being repaired when the complaint was filed. The failure mileage was approximately 98,000.
The contact owns a 2003 Ford Windstar. While driving at 30 mph, the rear tires began abnormally tilting inward. The contact moved off the roadway and found that the rear axle was fractured. The vehicle was not taken to the dealer for diagnostic testing or repairs. The failure and the current mileage was 110,306. Updated 10/13/10 the consumer stated he heard unusual noises coming from the vehicle and soon discovered the rear tires were tilted in at the top. He discovered the axle was 3/4 cracked through. The vehicle was towed to a repair shop. Updated 10/14/10
The contact owns a 2003 Ford Windstar. The contact stated he also owned a 2001 Ford Windstar and experienced rear axle failure. He examined the 2003 vehicle and found that the rear axle was fractured. The vehicle was not taken to the dealer for repairs. The failure and current mileages were 74,000.
The contact owns a 2003 Ford Windstar. The contact stated while driving at relative low speeds of 5 mph, the rear suspension broke causing the wheels to collapse. The vehicle was taken to the dealer who informed him that there were no recalls on the vehicle and any repairs would be at his expense. The manufacturer was also contacted and confirmed the dealers advice and offered to discount the repairs. The vehicle was left at the dealer where the contact was awaiting repairs. The failure and current mileages were 113,000.
The contact owns a 2003 Ford Windstar. While driving at 50 mph, the contact heard a noise under the vehicle. The vehicle was difficult to control so she pulled over. The contact inspected the vehicle and noticed a crack on the rear axle. The contact called the dealership and the dealer advised her take the vehicle in for diagnosis. The vehicle had not been repaired at the time of the complaint. The current and failure mileages were 140,780.
The contact owns a 2003 Ford Windstar. The contact stated that while traveling approximately 30 mph, there were unusual noises coming from the rear of the vehicle. Upon further investigation, it was found that the rear axle was broken in half. The manufacturer was contacted and advised the vehicle was out of warranty and would not provide any assistance. The VIN was not available. The failure and current mileages were approximately 72,000.
The contact owns a 2003 Ford Windstar. While driving at 40 mph, the rear axle suddenly broke in half. The vehicle was towed to an independent mechanic where the contact was informed the axle had rusted from the inside. The failure and current mileages were 83,000.
The contact owns a 2003 Ford Windstar. She stated while driving at speeds of 60 mph in clear conditions, she noticed grey smoke coming from the rear of the vehicle. She was able to maneuver the vehicle off the highway without incident. She waited until the police arrived to assist. She noticed the rear driver's side wheel was collapsing inward toward the vehicle. The vehicle was towed to the dealer where they found the rear axle had failed. The rear axle and the entire driver's side rear wheel assembly was replaced at the owner's expense. There were no recalls on her vehicle. The failure and current mileages were under 80,000. The VIN was not accepted.
A D V E R T I S E M E N T S
- Oak Creek, WI, USA