The vehicle transmission went out, the service repair shop notified me that the front engine frame cradle is rusted out and the bushings in the mount are a 1/4-1/2 out and may not align. The vehicle was in for recall for a 2010 and 2011 recall The contact referenced recall 10V385000 (suspension:rear:axle:non-powered axle assembly) & recall 11V030000 (structure: Frame and members:underbody shields) in which the repairs were done at an authorized dealer who added two plates on each side of the axle. But they put these plate on knowing the engine cradle was already rusting out. The repair shop asked me to contact the dealer who did the repair to see if they would fix it. They referered me to Ford Service at 1-800 392-3673 who informed me that even though there was a recall the work was done in January 2012 and it was warrenteed for 12,000 miles of 12 mths. Who looks under there car to see if the frame cradle is rusting out? The contact asked the dealer if they could guarantee that the axle would not break with the two plates but received no guarantee. The manufacturer offered no assistance. The current mileage about 127,000. To have the cradle fixed it will cost me about $3,000. Yet the dealership knew they did not fix it properly, and Ford is looking at any way not to fix it.
A D V E R T I S E M E N T S
The vehicle transmission went out, the service repair shop notified me that the front engine frame cradle is rusted out and the bushings in the mount are a 1/4-1/2 out and may not align. The vehicle was in for recall for a 2010 and 2011 recall The contact referenced recall 10V385000 (suspension:rear:axle:non-powered axle assembly) & recall 11V030000 (structure: Frame and members:underbody shields) in which the repairs were done at an authorized dealer who added two plates on each side of the axle. But they put these plate on knowing the engine cradle was already rusting out. The repair shop asked me to contact the dealer who did the repair to see if they would fix it. They referered me to Ford Service at 1-800 392-3673 who informed me that even though there was a recall the work was done in January 2012 and it was warrenteed for 12,000 miles of 12 mths. Who looks under there car to see if the frame cradle is rusting out? The contact asked the dealer if they could guarantee that the axle would not break with the two plates but received no guarantee. The manufacturer offered no assistance. The current mileage about 127,000. To have the cradle fixed it will cost me about $3,000. Yet the dealership knew they did not fix it properly, and Ford is looking at any way not to fix it.
- Chris H., Warrenville, IL, US