This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2002 Ford Windstar. While driving 65 mph, the rear axle cracked without warning. The contact temporarily lost control of the vehicle, but managed to regain control. The vehicle was pulled over to the shoulder and then taken to an independent mechanic. The mechanic confirmed the failure and stated that the failure was similar to what was listed in NHTSA campaign number: 10V385000 (suspension). The contact called rye Ford Subaru back and was informed that her vehicle was not included in the recall. The manufacturer was not informed of the failure. The vehicle was not repaired. The failure mileage was 93,000.
The contact owns a 2002 Ford Windstar. While driving 40 mph, the rear of the vehicle began veering to the right and left. The contact temporarily lost control of the vehicle, but managed to pull over to the side of the road. The contact drove to an independent mechanic who quickly diagnosed that the rear axle was rusted and fractured in half. The contact took the vehicle to dorian Ford (35900 gratiot ave, clinton twp, mi 48035, (586) 792-4100) in 2016 for an unknown recall repair regarding the brackets for the rear axle. The dealer confirmed that they inspected the vehicle and passed it on February 9, 2016. The dealer referred the contact to the manufacturer, but they were only concerned that the vehicle was no longer covered by a warranty and did not assist. The vehicle was not repaired. The failure mileage was 113,643. Consumer stated dorian Ford did a recall inspection on Feb 9 2016 and certified that the vehicle was safe concerning the axel. The mileage at time of replacement is 113,643. 'parts of this document have been redacted to protect personally identifiable information pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).'
The contact owns a 2002 Ford Windstar. While driving approximately 55 mph, the contact heard a clunking sound emerging from the rear of the vehicle. The vehicle was driven to the contact's residence where it was discovered that the rear axle fractured. The contact also stated that the vehicle was repaired per NHTSA campaign number: 15V608000 (suspension) back in 2015 for the second time. The vehicle was not taken to the dealer for diagnostic testing. The manufacturer was notified of the recurrence. The vehicle was not repaired. The approximate failure mileage was 124,000.
The contact owns a 2002 Ford Windstar. The contact stated that the rear axle fractured. The contact referenced NHTSA campaign number: 10V385000 (suspension). The contact called roanoke Ford (217 w husseman St, roanoke, il 61561, (309) 923-2141) and they required the contact to pay for the vehicle to be towed in for the recall repair. The manufacturer would not waive the towing fee. The vehicle was not diagnosed or repaired. The failure mileage was 171,000.
The contact owns a 2002 Ford Windstar. While driving approximately 65 mph, the rear axle fractured and destroyed the rear driver side tire. The vehicle was towed to an independent mechanic who determined that the axle had fractured and needed replacement. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The approximate failure mileage was 111,000.
- Bedford, PA, USA
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The contact owns a 2002 Ford Windstar. While driving approximately 40 mph, the rear axle fractured and caused the rear of the vehicle to drop without warning. The contact called Ford & Lincoln of smithtown at 631-265-2340 (440 jericho turnpike, smithtown, NY 11787) and provided the VIN to the technician. The contact was advised to tow the vehicle to the dealer. The manufacturer was called, but there was no response. The failure was not diagnosed and the vehicle was not repaired. The failure mileage was approximately 100,000.
The contact owns a 2002 Ford Windstar. In 2010, the dealer repaired the vehicle per NHTSA campaign number: 15V608000 (suspension) concerning the reinforcement brackets. While driving approximately 65 mph, the rear axle fractured and the rear driver side tire blew out. The contact was able to coast the vehicle over to the side of the road. The vehicle was towed to an independent mechanic who diagnosed that there was extensive rust and corrosion and the rear axle needed to be replaced. The manufacturer was notified of the failure. The approximate failure mileage was 110,000.
The contact owns a 2002 Ford Windstar. While driving 10 mph, the rear driver side axle fractured without warning. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 180,000.
The contact owns a 2002 Ford Windstar. While driving approximately 45 to 50 mph, the rear end wobbled uncontrollably. The vehicle was coasted over to the side of the road and towed to the dealer. The contact referenced NHTSA campaign number: 15V608000 (suspension). The vehicle was not repaired. The failure mileage was 155,000. Parts distribution disconnect.
The contact owns a 2002 Ford Windstar. The contact stated that the vehicle was taken to the dealer to be repaired per NHTSA campaign number: 15V608000 (suspension). The contact stated that the dealer did not inspect the vehicle and tried to charge her to replace the rear axle. The manufacturer was not notified. The contact had not experienced a failure.
The contact owns a 2002 Ford Windstar. While driving approximately 50 mph, the rear passenger side axle fractured and caused the vehicle to swerve around. There were no warning indicators illuminated. The tire dislodged from the wheel and was barely held by the suspension. The vehicle was pulled to the side of the road and later towed to an independent mechanic who informed the contact about a recall. A local dealer informed the contact that there was no recall. The manufacturer was made aware of the failure and stated that there was no recall. The vehicle was not repaired. The failure mileage was 159,000.
The contact owns a 2002 Ford Windstar. While the vehicle was being inspected, the mechanic noticed that the rear axles were corroded and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The VIN was included in NHTSA campaign number: 15V608000 (suspension). The failure mileage was 176,000. VIN tool confirms parts not available.
The contact owns a 2002 Ford Windstar. The contact stated that the rear axle was cracked. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was 135,000.
The contact owns a 2002 Ford Windstar. The contact stated that the rear tires exhibited uneven position, bended to the opposite side, and wore prematurely. The vehicle was taken to the local dealer where it was diagnosed that the rear axle fractured and caused the tires to move out of place. The vehicle was repaired according to NHTSA campaign number: 12V195000 (suspension); however, the failure was not corrected. The manufacturer was made aware of the failure. The vehicle was not repaired. The VIN was not available. The approximate failure mileage was 118,000.
The contact owns a 2002 Ford Windstar. The contact stated that the vehicle was repaired under NHTSA campaign number: 12V195000 (suspension). While driving approximately 25 mph over a bump in the road, the rear tires began to rub up against the vehicle. The contact pulled over and discovered that the rear axle fractured. The vehicle was taken to the dealer who diagnosed that the rear axle fractured and needed to be replaced. The vehicle was not repaired due to the vehicle being previously repaired with reinforcement brackets due to the recall. The manufacturer was made aware of the failure. The approximate failure mileage was 154,000.
The contact owns a 2002 Ford Windstar. The contact stated that the vehicle was repaired under NHTSA campaign number: 10V385000 (suspension). While driving approximately 10 mph making a right turn, there was a loud rubbing noise emitting from the rear driver's side of the vehicle. The vehicle was not taken to the dealer. The manufacturer was made aware of the failure. The approximate failure mileage was 130,000.
The contact owns a 2002 Ford Windstar. While driving approximately 20 mph, the rear axle suddenly fractured causing damage to the rear driver side tire. The vehicle was taken to an independent mechanic, who diagnosed that the rear axle needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. After checking the VIN for recalls, the contact determined that the vehicle was not included in NHTSA campaign number: 12V19300 (power train). The failure mileage was 140,000.
The contact owns a 2002 Ford Windstar. While driving at 30 mph, the contact noticed a burning rubber odor. In addition, the contact stated that the rear driver side wheel was leaning inward. Upon further inspection, the contact noticed that the driver side rear axle was fractured. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failures and stated that the vehicle was previously repaired under NHTSA campaign number: 10V385000 (suspension). The failure mileage was 92,500. Updated 04/13/15 the consumer stated the vehicle's axle support is susceptible to rusting as well. The dealership advised the only way they would repair the vehicle would be if NHTSA issued a second recall. The consumer completed the repairs himself. Updated 11/12/2015
The contact owns a 2002 Ford Windstar. The contact stated that the vehicle was taken to an authorized dealer who performed the recall for NHTSA campaign number: 12V195000(suspension). Within two years or longer, the failure recurred. While traveling approximately 30 mph, the rear axle and the reinforcement bracket failed. The contact stated that the rear axle cracked. The contact had to slowly coast the vehicle and park it at his residence due to the component fracturing. The vehicle was towed to an authorized dealer who diagnosed that the rear axle needed to be replaced and that they would attempt to reuse the brackets to support the axle. The vehicle was not repaired. The manufacturer was notified of the failure. The VIN was not available. The approximate failure mileage was not available.
The contact owns a 2002 Ford Windstar. The contact stated that while driving 15 mph, the rear axle fractured. The vehicle was not taken to a dealer. The manufacturer was made aware of the failure. The failure and current mileage was 80,000.
A D V E R T I S E M E N T S
- Mamaroneck, NY, USA