This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2002 Ford Windstar. The contact stated that while traveling approximately 35 mph, the suspension was unstable, causing a strong vibration and noise coming from the rear of the vehicle. The contact indicated that burning plastic fumes emitted into the vehicle. In addition, the contact mentioned went over a bump and the vehicle was not riding steady. The contact was able to pull the vehicle over and upon further inspection, it was noticed that the rear frame, rear axle and the coil spring fractured. The vehicle was towed to a repair shop who diagnosed that the rear frame, rear brake drums and coil springs needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The VIN was not available. The approximate failure mileage was 90,000.
- Medford, MA, USA
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- Medford, MA, USA