This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2002 Ford Windstar. While driving at approximately 25 mph, the ABS and brake warning lights were illuminated on the dashboard. The vehicle was taken to an independent repair facility where she was informed that the anti-lock brake control module would need to be replaced. The vehicle was not repaired. The ABS and brake lights continue to intermittently illuminate on the dashboard. The failure mileage was 89,000 and the current mileage was unavailable.
A car accident occurred on January 9, 2004. Car was hit behind, and the bags did not deploy, but airbag light came on. Van was taken to repair shop twice to fix light. They came to the decision that a code needed to be put in and could only be done at Ford. The van was taken to Ford 4 times, and the light still comes on. First they put in code. 2 weeks passed then light came on again. Van taken back to Ford. It was released to us. After about 5 weeks light came on. They put in the code again. Light came back on as soon as we got to the driveway. We went to Ford again, and they said there was a problem with module. They replaced the module and a whole new air bag system in July. The replacement was done twice due to the first air bag system was defective, the light came on and stayed on the next morning. A complete new system place in the next day. The air bag light came on again then went out. They said it was okay. Light is back on now (March 2005). Now Ford is telling us that a new module has to be placed in because it has burnt out. Also Ford needs to find out what is burning out the electrical system" over $500 worth of work to be done and now not covered by warranty from July 2004" we are not sure if the airbags will deploy in case of emergency. And we have small children to Transport in the vehicle. Spoke to Ford dealer in our area. No help.
While driving approximately 65 mph, the driver's side air bag deployed without warning. No bumps or cracks in the highway were hit to cause this problem. The vehicle was taken to the dealer. The driver was taken to the emergency room with pain in the chest and neck. Upon inspection corrosion was found on the driver's side impact sensor. The sensor was replaced.
- Seymour, IL, USA
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- Englewood, NJ, USA