This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2002 Ford Windstar. The contact stated that while driving approximately 30 MPH, there was an abnormally loud sound coming from the rear of the vehicle. The contact lost control of the vehicle and drove off the side of the roadway. The vehicle was later towed to the local mechanic who discovered that the rear axle had fractured due to severe rust. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The local dealer was not notified. The failure mileage was 125,000.
Everything was fine until last night when between 50-60 it started making a clunking noise and would shake the entire van. We couldn't get it looked at anywhere because it was late. Well this morning I was driving to work at 6am and I started losing control and the van was swerving all over the road. Luckily there were no cars behind me, I was able to make it to the side of the road and girls weren't with me. I thought I had lost a tire but when I got out to look the back axel was completely split in two. I was really mad because I just paid $800 to have the intake valves fixed. When the taxi came to pick me up he looked it up and said there was a recall. He also said his intake valves went out on his 2000 Windstar and that's not covered either. I called my mechanic and he said just a couple weeks ago a lady came in and brought her van to have the back axel fixed. So now my husband and father in law had to pay for towing to bring it to the Ford dealership and nothing is open today or tomorrow as it's labor day. Mind you I just bought this van in March as the mileage was low and the price was reasonable. I have now realized I am forced to buy a vehicle with payments.
The contact owns 2002 Ford Windstar. While driving approximately 60 mph, the rear end of the vehicle began to sway uncontrollably. The contact was able to regain control of the vehicle and maneuvered the vehicle off the roadway. The vehicle was towed to an independent mechanic where they informed that the rear axle was fractured. The contact was awaiting repairs. The VIN was unavailable. The failure mileage was approximately 77,000.
The contact owns a 2002 Ford Windstar. While traveling 35 mph, the contact noticed an unusual cracking sound coming from outside the vehicle. The vehicle was taken to a local mechanic where the contact was informed that the rear axle had fractured and would need replacing. There were no prior warnings of the failure and the vehicle was not repaired. The current and failure mileage was 145,000.
- Redding, PA, USA
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The contact owns a 2002 Ford Windstar. The contact stated while driving approximately 35 mph, the rear-end of the vehicle collapsed without warning. The contact stated that the rear axle had fractured in two and both rear tires were protruding inward. Also, the contact stated that the rear driver side tire sidewall was defective. The inner axle exhibited extensive rust and corrosion. The vehicle was towed to an independent mechanic. The vehicle was not repaired. The VIN was unavailable. The failure and current mileage was approximately 122,000.
The contact owns a 2002 Ford Windstar. While reversing 2 mph from a residential driveway, there was a loud bang and the entire rear axle fractured. Both rear wheels collapsed inward unexpectedly. The vehicle was not repaired. The VIN was not available. The failure and current mileage was 72,588.
The contact owns a 2002 Ford Windstar. The contact was driving 25 mph when there was an abnormal noise coming from the rear of the vehicle. The contact discovered the rear axle was fractured. The contact was concerned that if she were driving at a faster speed she could potentially have been involved in a crash. The manufacturer was not contacted. The vehicle was not repaired. The failure and current mileages were 113,400.
2002 Ford Windstar. Consumer expresses discontent about recall repair the consumer state he received a recall regarding the cruise control deactivation switch. The consumer stated the cruise control worked fine up until the vehicle was taken to the dealer to have the recall done. The cruise control worked for about two weeks and then stopped working. When the consumer returned to the dealer he was informed that the ABS was leaking which caused the cruise control to stop working. The ABS light did illuminate, but then it went off. Also, back in may, while driving 30 mph, the vehicle began to fishtail. When the consumer arrived home and inspected the vehicle, he discovered the rear axle had cracked. The consumer removed the axle and discovered it was hollow and had rusted from the inside out.
The contact owns a 2002 Ford Windstar. The contact stated there was an abnormal noise coming from the rear of the vehicle. The contact found that the rear axle was fractured. The vehicle was towed to the dealer where she was awaiting repairs. The failure and current mileages were 90,000.
The contact owns a 2002 Ford Windstar. While the contact was driving approximately between 35-40 mph, the rear end of the vehicle began to shake with an intense vibration. The vehicle was taken to an independent mechanic where the technician stated that the failure was contributed to a defective rear axle. The estimated repair cost was $1,000. The vehicle was not repaired. The failure mileage was 128,000. The VIN was unavailable.
The contact owns a 2002 Ford Windstar. While driving approximately 60 mph, the rear wheel axle broke in half. The vehicle was driven onto the side of the highway with half of the axle dragging on the road surface. The vehicle was towed to an independent mechanic to determine the cause of failure. The vehicle was not repaired. The failure mileage was approximately 116,000. The VIN was unavailable.
The contact owns a 2002 Ford Windstar. The contact noticed the rear tires were leaning inward and found that the rear axle was cracked in half. The vehicle was towed to a local repair facility but did not receive repairs. The VIN was not available. The failure and current mileages were 80,000.
The contact owns a 2002 Ford Windstar. While driving at 20 mph, the contact heard unusual grinding coming from the rear of the vehicle. The contact took the vehicle to her private mechanic who discovered a crack in the rear axle and recommended replacing. The dealer was contacted who advised there were no recalls for the failure. Any repairs would be at her expense. The vehicle was not repaired. The failure and current mileages were 72,500.
The contact owns a 2002 Ford Windstar. While driving at 45 mph, the rear axle broke. The contact had the vehicle towed to the dealer but the vehicle was not repaired. The current and failure mileages were 75,000.
The contact owns a 2002 Ford Windstar. While the contact was driving approximately 60 mph, the vehicle exhibited a bouncing vibration. The vehicle was able to continue in operation. The failure occurred intermittently. The vehicle was examined by a certified mechanic that stated there were two cracks approximately one to two inches long on the rear axle. The vehicle had not been repaired at the time of the complaint. The failure mileage was 114,000.
The contact owns a 2002 Ford Windstar. The contact stated that when accelerating from a stopped position, both rear wheels would cave in and the axle was split in half. The vehicle was towed to a local repair shop. The manufacturer informed the contact that they were not offering warranties on the part and repairs would be at the owner's expense. The vehicle was being repaired by the local mechanic by replacing the rear axle. The failure mileage was approximately 110,000.
The contact owns a 2002 Ford Windstar. On April 6, 2010, while driving home, the rear axle broke in half. The vehicle was towed to a local repair shop. The mechanic replaced the rear axle at that time. The contact called the manufacturer to request reimbursement but was denied since the repairs were not performed at an authorized dealership. The failure mileage was 96,028. The current mileage was approximately 97,000.
The contact owns a 2002 Ford Windstar. The contact took the vehicle to a mechanic to have the oil changed when she was informed that the rear axle was cracked. The contact called the manufacturer and was informed that the vehicle would have to be repaired at her expense as there were no warranties or recalls for it. The vehicle had not been repaired at the time of the complaint. The current and failure mileages were approximately 110,000. Updated 11/03/10.
The contact owns a 2002 Ford Windstar. While driving at approximate speeds of 25 mph, the contact heard an unusual squeal from the rear tires. As she continued to drive at speeds of 40 mph, the rear of the vehicle began to sway. She had to drive with two hands on the steering wheel to maintain control of the vehicle. Upon further investigation, the contact found that both rear tires were protruding from the tire well. The vehicle was towed to a local repair shop where she was advised the rear axle assembly had cracked. The necessary parts needed to make the repair were ordered accordingly and the contact was awaiting repairs. The approximate failure and current mileages were 135,000.
A D V E R T I S E M E N T S
- Grove City, OH, USA